Does not work as advertised
I tried so may different suggestions from the AI “support”. I could not access the internet at all from any apps. Once Canopy installed even basic local network access stopped working. Rebooted, removed other vpns (TailScale), etc. Uninstalled canopy and everything was back. I wasted a lot of time trying to tweak the configuration too. Make sure things work while in trial.
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VPN traffic
It really really slows down my connection to the internet
Bad
The app doesn’t protect you from anything except doing weird things to my internet, couldn’t log into my Tesco club card and other things just a silly app. I would like a refund. Absolutely impossible to remove protection if you set up ai ally I’m actually fuming
Scam software
Do not use this software,
Uh oh, this is rising through the forest emergent layer!Is this because the app is bad? Exosphere.us
As a kid, I feel like this app is spying on me. If you say this is exaggerating remember that this is not. WELL LOOK AT THE DOG (referring to a parental control app called “bark”) IT IS CHEWING ON FAIRNESS ITSELF
Terribly buggy, AI won’t let you do things
This was advertised as “built by tech people.” Yet it is extremely buggy. My son started at a new school, and Canopy is preventing all internet access. I tried overriding it temporarily to test if that fixed the problem, and the AI bot said “no.” When I explained that I was the Father and owner of the account, it still said no. Ridiculous.
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Prevented Normal Tasks
Good idea, poor execution. Maybe it works better for others, but Canopy has prevented me from doing normal tasks on my Macbook, like using the internet for pretty much anything. This is even after messing with the settings to the best of my abilities. Will be checking out Covenant Eyes instead.
Works good enough
Misses a lot of stuff. Doesn’t block all images that should.
App will inaccurately block sites
Some emails will be blocked, shopping websites, service apps and much more.
From what I can see it’s useless
Didn’t look great from the start. App kept freezing during setup (on an iPhone 14 Pro Max) so had to keep refreshing it. After that I tried to change one of the categories to enhanced filtering instead of fully blocked but the option is greyed out. When I went to use the “customer support” you get I realised it’s just a chatbot that continually gave me “A problem on our end occurred” error messages and was never able to answer my question regarding how to fix the greyed out options.
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Use caution
I canceled my subscription during the trial and they still charged me for the subscription. I’m currently fighting this transaction with them as they have been very slow to resolve this issue.
Bad tracking feature
The tracking feature does not work correctly, no matter how many times I elevate the prob, same useless responses
Meh
It’s too easy to get around even with an accountability partner. Also for whatever reason it just doesn’t work for certain browsers.
Slows whole system down
At first glance this app appears to work. It definitely blocks sites effectively. However, after a year of use I could no longer tolerate most regular sites taking forever to open, some not at all. Despite a very fast home network speed, using canopy made my experience more akin to the early days of dial up speeds. I would wait up to a full minute sometimes for webpages to finish loading, that should have taken a fraction of a second. Apparently the use of AI to scan the pages is effective, but SLOW. It’s a major flaw in their whole system and doesn’t appear that there are any plans to change this.
I see the developer responded but this is likely for show. I had multiple conversations with support staff about this, and the consensus was that slow speed was the trade off for this type of protection.
I see the developer responded but this is likely for show. I had multiple conversations with support staff about this, and the consensus was that slow speed was the trade off for this type of protection.
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Inconsistent
I have it installed on multiple devices and it blocks what it’s not supposed to, even when you turn off protection on a device completely. I believe this is because of the VPN connection that is permanent, regardless of having protection on or off. Not sure if this is the right fit.
Can’t uninstall?!
The ai is far from perfect. It acts like I’m allowed to uninstall and the never lets me. I’m an adult. Not a child. This is bs.
Useless app. Super clunky
extremely convoluted and difficult install on iPhone 17 max. VPN based data hog. Made the phone slow and laggy. They want $120 a year for this garbage?!
horrendous support
support is all AI and unhelpful
Won’t work
I can’t even use the app after I follow the instructions to download Conopy Shields. When I try to go back to the app to adjust the settings the app won’t open because of the VPN. Unless I’m doing something wrong I don’t understand how to fix it
Can no longer access the internet on my laptop
Doesn’t allow the ability to connect to WiFi that requires a webpage login like a hotel or airline.
WiFi driver is no longer on my computer and I can’t trouble shoot because of Canopy.
When trying to uninstall prompts you to call customer service to get an uninstall password but the AI agent does not know how to help.
WiFi driver is no longer on my computer and I can’t trouble shoot because of Canopy.
When trying to uninstall prompts you to call customer service to get an uninstall password but the AI agent does not know how to help.
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