Slows whole system down
At first glance this app appears to work. It definitely blocks sites effectively. However, after a year of use I could no longer tolerate most regular sites taking forever to open, some not at all. Despite a very fast home network speed, using canopy made my experience more akin to the early days of dial up speeds. I would wait up to a full minute sometimes for webpages to finish loading, that should have taken a fraction of a second. Apparently the use of AI to scan the pages is effective, but SLOW. It’s a major flaw in their whole system and doesn’t appear that there are any plans to change this.
I see the developer responded but this is likely for show. I had multiple conversations with support staff about this, and the consensus was that slow speed was the trade off for this type of protection.
I see the developer responded but this is likely for show. I had multiple conversations with support staff about this, and the consensus was that slow speed was the trade off for this type of protection.
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Response from developer
Hi there, we’re sorry you experienced such slow loading times. We’d appreciate the opportunity to investigate and help. Please contact us at 888-820-1918 or email me at hello@canopy.us with your availability and I will have someone from our team reach out to you.
Inconsistent
I have it installed on multiple devices and it blocks what it’s not supposed to, even when you turn off protection on a device completely. I believe this is because of the VPN connection that is permanent, regardless of having protection on or off. Not sure if this is the right fit.
Can’t uninstall?!
The ai is far from perfect. It acts like I’m allowed to uninstall and the never lets me. I’m an adult. Not a child. This is bs.
Useless app. Super clunky
extremely convoluted and difficult install on iPhone 17 max. VPN based data hog. Made the phone slow and laggy. They want $120 a year for this garbage?!
Response from developer
Hi there, we’d really like to look into what happened on your device and help get it working properly, or help with your account if you decide it’s not the right fit. Please call 8888201918
horrendous support
support is all AI and unhelpful
Won’t work
I can’t even use the app after I follow the instructions to download Conopy Shields. When I try to go back to the app to adjust the settings the app won’t open because of the VPN. Unless I’m doing something wrong I don’t understand how to fix it
Can no longer access the internet on my laptop
Doesn’t allow the ability to connect to WiFi that requires a webpage login like a hotel or airline.
WiFi driver is no longer on my computer and I can’t trouble shoot because of Canopy.
When trying to uninstall prompts you to call customer service to get an uninstall password but the AI agent does not know how to help.
WiFi driver is no longer on my computer and I can’t trouble shoot because of Canopy.
When trying to uninstall prompts you to call customer service to get an uninstall password but the AI agent does not know how to help.
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Girl bye
This app is homophobic
Ease of use improved greatly with AI agent
Canopy has greatly improved its usability with the new integrated AI agent which provides helpful guidance and can even program in custom filtering rules for specific domains or pages with a bulk text entry saving time and effort.
Canopy isn’t a perfect system and most of the user complaints arise because of difficulties setting it up and canopy being over aggressive on some sites while letting some content slip through on image searches.
The AI support agent is helpful even on really technical points and anything it cannot help with is passed onto a real person along with the important information.
Canopy isn’t the easiest system to set up but it’s more comprehensive for adults than any other system on the market today with accountability partner availability for individual (not family) plans.
Canopy isn’t a perfect system and most of the user complaints arise because of difficulties setting it up and canopy being over aggressive on some sites while letting some content slip through on image searches.
The AI support agent is helpful even on really technical points and anything it cannot help with is passed onto a real person along with the important information.
Canopy isn’t the easiest system to set up but it’s more comprehensive for adults than any other system on the market today with accountability partner availability for individual (not family) plans.
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Very Satisfied
Happy with the app. It’s been blocking call and texts from unknown numbers. Also blocking inappropriate websites and images. I feel confident in leaving them with their phones now that can apply is installed. The app runs slow sometimes but that is my only con.
Not good
Not working
Response from developer
Hi there, please email our support team so we can help. help@canopy.us
Set up challenging
A bit confused but getting there.
explicit content still being used
The phone that has the blocker downloaded has been playing porn on the twitter app without alerting me or blocking the content.
Won’t stop asking the same thing
I keep getting a message that says “canopy would like more access to your photos.” It gives me an option “keep current selection” or “allow full access.” Regardless to what answer I select! this annoying!!message keeps popping up all day every day!! OVER AND OVER AGAIN on my screen and I have to stop what I’m doing to make a selection because I can’t get this to go away!! I checked my notifications settings and it shows I have notifications turned off for this app but this message keeps popping up.
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Helpful but SLOWS down phone
Blocks content most of the time, kind of easy to find work arounds if you really try. Slows down phone a bunch
Bad, unsupported software.
The interface is clunky, and cumbersome to use. When I removed the client app from my son’s phone, I am now unable to install any other MDM software due to the Canopy somehow running in the background (despite the fact that I deleted the app AND the Canopy MDM). Canopy’s only solution is to reset the phone back to factory settings. I do not recommend!
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Review
Honestly I’m disappointed. The program is great but the app has so many issues. It doesn’t open half the time and I get a plain white screen. The location doesn’t update like it should and I constantly have issues. I’m really disappointed to be paying for it when the app doesn’t work.
Ok-ish
Mostly blocks adult content with accuracy, which was the point. Really hinders every-day internet use. Doesn’t allow me to connect to airplane WiFi and that might be a deal-breaker.
Update: they just decided to block AI apps like ChatGPT, which I use daily. Would be nice to not have the feature automatically turned on. Instead roll it out and let the user decide. So annoyed.
Update: they just decided to block AI apps like ChatGPT, which I use daily. Would be nice to not have the feature automatically turned on. Instead roll it out and let the user decide. So annoyed.
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Don’t use their MDM
Tried to uninstall their MDM and it wouldn’t come off. Ended up lock my phone from internet access, so I had restore from a month old back up and lost a months worth of photos. Find another company to use!!!
Ok-ish
Mostly blocks adult content with accuracy, which was the point. Really hinders every-day internet use. Doesn’t allow me to connect to airplane WiFi and that might be a deal-breaker.
