Better, but not quite there
The roundabout way to get to and use Zelle is unacceptable. Why would I have to go into bill pay, then wait for it to load and then “skip” over the bill pay (since I’m not going to bill pay) and then select Zelle… it needs to be integrated better so it can just be selected easily with one selection form the main page.
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Nice new design, Zelle tough to use.
This app just had a major overhaul and it’s really good. I wish Zelle was easier to use though, it is imbedded into bill pay and a little much to get to it. My last bank just had a Zelle option easily accessible.
Nice new design
This app just had a major overhaul and it’s really good. I wish Zelle was easier to use though, it is imbedded into bill pay and a little much to get to it. My last bank just had a Zelle option easily accessible.
New update stinks
New update is trash. god please go back
transfer
Easy
Long time
Been with bank for over 25 yrs. Like everything you do
Exceeds expectations
This app gives you access to everything you need to conduct mobile banking. The app is regularly updated, and well thought out with an intuitive GUI.
Need a modern app
This app is useful but falls short at ease of use. The bank should invest in a more modern app… look to bofa, Santander, Citibank, citizens bank for a general sense of what I am talking about and not the gap. Please improve the app.
Nancy Bouchard
Everyone is kind and helpful and really know what they are doing. 🥰
Incompatible
The app worked great before. Now it says I need to update the app, but my phone doesn’t support iOS 13. I wish it were still compatible with my phone.
Update broke app on iPhone 6
While I enjoy the app on my iPhone the latest update required IOS 13 and this is not available on iPhone 6 so the app has stopped working. Disappointed.
Keeps asking me for my password to reenable Touch ID
Every month or so this app demands my password again, disabling Touch ID. Ostensibly because some boomer they have in charge of security thinks it’s “more secure.” The password I keep in my password manager, to which I get access via…drumroll…Touch ID?
No other banking app I’ve ever used does this.
No other banking app I’ve ever used does this.
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Fingerprint sign on never works on any phone I try it on. Other than that it’s a great site.
Need to fix fingerprint sign on.
Check Deposit
Picture doesn’t capture well... had to try FIVE times to deposit remotely l.
Keeps getting better; feature request...
The app keeps getting better - for instance you can add a payer (payee?) from the app; a few versions ago you had to go to your computer to add bill-to contacts.
Recently for the list of payees, it’s sorted in chronological order. I’d like to see an option to toggle between chronological order and alphabetical order (as it was before).
Keep up the good work!
Recently for the list of payees, it’s sorted in chronological order. I’d like to see an option to toggle between chronological order and alphabetical order (as it was before).
Keep up the good work!
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Not user friendly
Every so often all of a sudden I can’t open the app. It repeatedly tells me I have no network connection yet I have both Wi-Fi and cell.
Not Happy!
No option to update app, can’t open old app...and here I am with a paycheck I can’t deposit. Somebody didn’t think this update through...there are still some people out there with old phones who need to use mobile banking. 😡☹️
I was told by a Coop employee to update my phone. It is updated and restarted, still no option to install new mobile app. 😡 I have wasted hours on trying to make this work! This update is incredibly unhelpful and aggravating to boot! Grrrrrr!
I was told by a Coop employee to update my phone. It is updated and restarted, still no option to install new mobile app. 😡 I have wasted hours on trying to make this work! This update is incredibly unhelpful and aggravating to boot! Grrrrrr!
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So far my favorite bank
The bank is really great! They keep up w the times have convenient hours. They have a very personal touch they usually know you on a first name basis and they are really careful about security. You couldn’t ask for a better bank!!
Ms Andi 58
Just wish I could use my I pad . Can’t seem to update it 🥴
So helpful
S
