Sharp
Clean, smart employees and great coffee!
Customer Service
They are exceptionally helpful and understanding. I wouldn’t bank any where else!
Password
Just spent about 20 minutes, putting in a strong password. The app does not let me view the password that I have put in so when I’m confirming it if I have any typos, I don’t know what they are. When putting in 20+ random characters, it is easy to make a typo.
So
Si
Worst banking app ever
I have to use my laptop because every single time I log in on the app, it tells me I have successfully logged out. Have reinstalled repeatedly.
AWA
I’ve banked all over the US with my job and have been very happy to have the privilege of working with the people in the Emporia branch of CAP FED for the last ten years.Top notch.
I love it
It’s easy
Newest Update
I’m very upset with the newest update, as it said my phone will now not support the app! I have an older phone, but I should still be able to access my money/accounts without having to buy a new phone! VERY Disappointed! My other banks update still works, so it’s Just the Cap Fed TruBlue app update. Infuriating.
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Useful Service
Best, most efficient app I have ever used.
Olathe staff
I have been so impressed with the knowledge, patience, & teamwork the Olathe branch staff at SF & 35hwy have repeatedly shown! My bank visits usually involve questions to problem solve complex circumstances, transfers, mailed receipts & often result in lengthy sessions at the window. Staff are always polite, calm, & never present as inconvenienced or critical. This branch has several staff that have been there for years, & always smiling faces. Thank you for always making my sensitive banking go smoothly!
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works ok
easy & user friendly.
Better
Finally we have iPad support! I don’t like keeping financial apps on my phone, in case it’s targeted by scammers or stolen, so I do most of my financial transactions on my iPad. Having a tiny phone app on my tablet was ridiculous! Forcing me to do a web page on my phone was always inconvenient and not the best user experience. Should have had this a long time ago!
Now if we could set the default search time for transactions to what I want, instead of just the past month, then it might actually be useful.
Now if we could set the default search time for transactions to what I want, instead of just the past month, then it might actually be useful.
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Update is awful
Yet again, a new update to the app doesn’t allow you to sign in with your username and password and you get an error. This happened all of the time in the past.
Okay this is terrible. There is no option for Zelle anymore on my app
I can’t find Zelle icon anymore on my app. Please fix this asap
..
Face ID doesn’t work. Can’t put in exact amounts for transactions from one account to the other. I thinks it’s time to update the app guys
Fix it
App always says error and to call the support desk. Support desk is barely open. App is slow and barely accessible.
Needing my house payment mailed
I made a payment on November 1 for $1900 My payment increase,normally I would get something in the mail letting me know or I would pay the offset if I owed anything and then the payment would remain the same. I just got a letter today saying I owed an additional $49.08 and I had to pay it by November 30 which I did by the way. I don’t understand
Why they can’t send me a paper bill instead of putting everything online. It’s very frustrating that I have to take the extra steps to try to find my bill or my bill statement online it doesn’t cost a lot of money capital federal and I will remember this when I get my next mortgage in a year.. Cap Fed is starting to lose their customer service that they use to have. Are we now just a number????
Why they can’t send me a paper bill instead of putting everything online. It’s very frustrating that I have to take the extra steps to try to find my bill or my bill statement online it doesn’t cost a lot of money capital federal and I will remember this when I get my next mortgage in a year.. Cap Fed is starting to lose their customer service that they use to have. Are we now just a number????
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Transfer funds
Cap Fed makes it so quick and simple to make transfers from one account to another. Enjoy that ease of service.
Draft protection fee
I didn’t think there was a fee for draft protection transfers unless they were done above a certain number of times!?! I would like those fees returned. Is there something I need to approve for them to be done at no cost?
Not user friendly
Earlier versions were much better. Displays made budgeting much easier.
