Very bad
I’ve tried to use the bikes and the apps multiple times and every time we run into issues. The app is so glitchy. The bikes don’t work 9/10 times. And when they do work, they’re janky and very poor quality. Just recently took one and the electric bike part didn’t work so look out for that because that made a huge difference.
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The Worst
Horrible app and service. The app constantly glitches, freezes, and crashes. The bikes are in terrible condition, and the app function to report an issue crashes after about 5 seconds of use, making it impossible to report any problems. I have an annual unlimited membership, so I unfortunately sometime rely on these bikes… occasionally the system will fail to register that I’ve returned my previous bike, and I’ll be locked out of undocking a new one, leaving me stranded. Calling customer service is a hassle too. The app function to call directly adds zeros in front of the phone number, so that doesn’t work… the email customer service function in the app doesn’t work because it crashes.
The company won’t send me a fob to use the bikes without my phone because their fob machine is broken. I also find it frustrating that unlimited membership holders are restricted to 1 bike, meaning I can’t rent bikes for friends on a per-per-use basis. Such a trash app and company.
The company won’t send me a fob to use the bikes without my phone because their fob machine is broken. I also find it frustrating that unlimited membership holders are restricted to 1 bike, meaning I can’t rent bikes for friends on a per-per-use basis. Such a trash app and company.
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The worst
They take your money and then they shutdown for maintenance in the spring when it’s the best bike weather
Greedy and Cheap
The reduction of a ride time from 45 to 30 minutes is a joke. This company is so cheap. You literally can’t ride from some of the distant stations to downtown in less than 30 minutes.
Errors, couldn’t set it up
Visiting Raleigh for a few days and was excited to explore by bike, but the app refused to work. Entered my personal info but the app kept returning an “Error, try again later.”
Disappointed.
Disappointed.
