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Care+ Diagnostics

Care+ Diagnostics

by SERVICE LEE TECHNOLOGIES PRIVATE LIMITED

38 ratings
29 reviews
🔧 Utilities
🌟 Lifestyle
Free

Details

  • Released
  • Updated
  • August 6, 2023
  • February 17, 2026

Features

Developer

SERVICE LEE TECHNOLOGIES PRIVATE LIMITED
✨Promote your app ✨
Care+ Diagnostics screenshot #1 for iPhone
Care+ Diagnostics screenshot #2 for iPhone
Care+ Diagnostics screenshot #3 for iPhone
iphone
ipad
⭐29
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❓5 answered
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About

This app allows Samsung Care+ customers to run device diagnostics to activate their plan. It guides users through capturing images of their device with a second smartphone and analyzes the results to determine plan activation. Users get a second attempt if the initial diagnosis fails.

✓Device diagnostics for Samsung Care+
✓Plan activation through diagnosis
✓Image capture with a second device
✓Step-by-step diagnostic instructions
✓Analysis of device health
✓Second diagnosis attempt
Show original description

What's New in Care+ Diagnostics

1.0.8

February 17, 2026

We've made some under-the-hood improvements and enhancements.

User reviews

Most RecentHighest RatedLowest Rated

Garbage app

Used iPhone 13 to register my galaxy z fold 6, it kept saying there’s a mismatch on imei but there wasn’t, I checked it at least 10 times and the one registered matches my imei number in the phone. Gave up and took a video and sent in instead. Total trash app
jone2anjone2an

Bill

I hope my phone better than this app. No good at all joke.
Gm9909Gm9909

So bad

My father traded in his old phone and had to use mine for this app and he tried doing it for a hour and a half and it still wouldn’t work!
arianan 37474848arianan 37474848

Can’t log in.

This app is very frustrating. I am unable to log in with my email and phone number. What now?
PonderfulPonderful

Don’t waste your time!!

Samsung is absolutely horrible.
Apple care so much easier, please don’t waste your time.
Paolo
PiparoPiparo
See 24 more reviews

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FAQ

What is the Care+ Diagnostics app?

The Care+ Diagnostics app is a tool exclusively for Samsung Care+ customers to run diagnostics on their enrolled device. This process is necessary to activate their Samsung Care+ plan. The app guides users through capturing specific images of their device using another smartphone or tablet.

How do I start the diagnostic process?

To begin, you must have purchased a Samsung Care+ plan and received a valid activation code via email. Once you have the code, open the app and follow the on-screen instructions. You will need a separate smartphone or tablet to take pictures of your enrolled device as directed by the app.

What happens if my diagnosis fails?

If your initial diagnosis attempt fails, you will be given a second opportunity to perform the diagnosis. This allows you to re-attempt the process and potentially resolve any issues. However, if both diagnosis attempts are unsuccessful, your Samsung Care+ plan will be canceled.

Is there a time limit to run the diagnosis?

Yes, if your Samsung Care+ plan is eligible, you have a 10-day window from the date you purchased the plan to complete the diagnosis. It is important to run the diagnostics within this timeframe to ensure your plan is activated successfully.

Is the Care+ Diagnostics app free to use?

The Care+ Diagnostics app itself is free to download and use. It is provided as a service to customers who are enrolled in the Samsung Care+ Program. The cost associated with the app is tied to the purchase of a Samsung Care+ plan, which requires a successful device diagnosis for activation.