Garbage app
Used iPhone 13 to register my galaxy z fold 6, it kept saying there’s a mismatch on imei but there wasn’t, I checked it at least 10 times and the one registered matches my imei number in the phone. Gave up and took a video and sent in instead. Total trash app
Bill
I hope my phone better than this app. No good at all joke.
So bad
My father traded in his old phone and had to use mine for this app and he tried doing it for a hour and a half and it still wouldn’t work!
Can’t log in.
This app is very frustrating. I am unable to log in with my email and phone number. What now?
Don’t waste your time!!
Samsung is absolutely horrible.
Apple care so much easier, please don’t waste your time.
Paolo
Apple care so much easier, please don’t waste your time.
Paolo
Malfunction
The app is a waste of time for us as consumers. They ask to evaluate the device, but it's obvious that another device is needed to take the photos and information they request. However, this app only works with Samsung. When trying to use my iPhone, since I am a user of both ecosystems, this app only says:
'Apologies! It seems we are experiencing some trouble but our team is working to fix it. Please try again in some time or contact our support team.'
How on earth do they expect us to continue with the process?
'Apologies! It seems we are experiencing some trouble but our team is working to fix it. Please try again in some time or contact our support team.'
How on earth do they expect us to continue with the process?
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Terrible App
Why is it so difficult to take a picture of a screen, the camera isnt even oriented right. This was honestly one of my worse app experiences in a long while.
The fact that you have so many review stating the same thing, and yet it still is not fix is something you should be ashamed about. Do better !!
Also a wait time is ridiculous!
The fact that you have so many review stating the same thing, and yet it still is not fix is something you should be ashamed about. Do better !!
Also a wait time is ridiculous!
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Think I'll get an iPhone next time
Who thought this was a good idea for signing up for Samsung Care?
Samsung messed up my order, so I had to re-purchase Samsung Care after receiving my phone, and had to download this app on a different device to take pictures of my phone. The instructions in the app are self-contradictory (e.g., fold the phone and take a picture of the bottom side open), and the whole process is inconvenient, and something I've never had to do in decades of owning Apple products. I'm still within the return period for my phone, so if my submission for my brand new spotless phone isn't "approved", I may just return the phone and get an iPhone now.
Update - Day 2: Received an email saying my pictures were "blur" and asked me to send a 20MB mp4 video (note: if you just shoot a video with your favorite device, it will not be 20MB or less, and it will not be in mp4 format). After calling and spending 31 minutes on hold, I learned that the video has to be sent as an attachment, not a link. So, I re-shot the video several times, downloaded a video compression app on my iPad to compress the video, used VLC to convert it from MOV to mp4 and remove the audio, and managed to get it under 20MB to send to them.
In short, if you didn't get Samsung Care when you ordered your device, return it and re-order it with Samsung Care - it'll be easier (or, don't buy from Samsung). If you decide to go through with using this app for some reason, carefully check your pictures or get your video production studio ready.
Samsung messed up my order, so I had to re-purchase Samsung Care after receiving my phone, and had to download this app on a different device to take pictures of my phone. The instructions in the app are self-contradictory (e.g., fold the phone and take a picture of the bottom side open), and the whole process is inconvenient, and something I've never had to do in decades of owning Apple products. I'm still within the return period for my phone, so if my submission for my brand new spotless phone isn't "approved", I may just return the phone and get an iPhone now.
Update - Day 2: Received an email saying my pictures were "blur" and asked me to send a 20MB mp4 video (note: if you just shoot a video with your favorite device, it will not be 20MB or less, and it will not be in mp4 format). After calling and spending 31 minutes on hold, I learned that the video has to be sent as an attachment, not a link. So, I re-shot the video several times, downloaded a video compression app on my iPad to compress the video, used VLC to convert it from MOV to mp4 and remove the audio, and managed to get it under 20MB to send to them.
In short, if you didn't get Samsung Care when you ordered your device, return it and re-order it with Samsung Care - it'll be easier (or, don't buy from Samsung). If you decide to go through with using this app for some reason, carefully check your pictures or get your video production studio ready.
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Response from developer
Hello, We’re here to help! Request you to kindly share your details (email id/ phone number) registered with the Care+ Diagnostics Application on socialmedia@servify.tech to assist you further
Think I'll get an iPhone next time
Who thought this was a good idea for signing up for Samsung Care? Samsung messed up my order so I had to re-purchase Samsung Care after receiving my phone, and had to download this app on a different device to take pictures of my phone. The instructions are self-contradictory (e.g., fold the phone and take a picture of the bottom side open), and the whole process is inconvenient, and something I've never had to do in decades of owning Apple products. I'm still within the return period for my phone, so if my submission for my brand new spotless phone isn't "approved", I may just return the phone and get an iPhone now.
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Hot garbage
I don’t think I have ever written a review for an app, however this process truly is trash. It took me a solid 15 minutes to get the app to recognize that my IMEI numbers were clearly in view. Hopefully Samsung is able to think of a better process in the future because this one was pretty goofy for such a major company.
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Completely Unacceptable Experience
Our firm buys hundreds of thousands of dollars in product from Samsung. I am reaching out to my CIO today to tell him to contact our sales VP and put future purchases on hold until I can re-evaluate whether this experience is in our best interests. Samsung should be ashamed to have this company as a service provider and they are going to hear the negative feedback from us directly.
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Horrible App
Has to be one of the worst experiences signing up for a service contract I’ve ever had. Took me over half an hour and well over 100 attempts at a screenshot before it was able to register my IMEI number.
And also for the price of these contracts they should never have to make you wait up to 48 hours just to let you know if your pictures were good enough!!! God forbid if something happens to the phone in between now and then. They really need to either have a person on the other end with you real time when you’re taking these pictures or get back to you within an hour tops if you need to update anything.
I love my Samsung phone to death now. It’s really a nifty piece of technology, but the customer experience difference between Samsung and Apple is truly night and day. I dread if something ever happens to this phone because I truly have no faith in them.
And also for the price of these contracts they should never have to make you wait up to 48 hours just to let you know if your pictures were good enough!!! God forbid if something happens to the phone in between now and then. They really need to either have a person on the other end with you real time when you’re taking these pictures or get back to you within an hour tops if you need to update anything.
I love my Samsung phone to death now. It’s really a nifty piece of technology, but the customer experience difference between Samsung and Apple is truly night and day. I dread if something ever happens to this phone because I truly have no faith in them.
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Complete junk
This is required for Samsung coverage. The app is garbage and doesn’t work. It should be removed from requirement
Basic app but still needs work
There should be a picture of how they want the phone oriented for every picture they're asking me to take of it so that I know I'm doing it right. The app description says they added this, but they did not.
WHY does the view finder area get skinny on some views??? Then I see at the end that despite me lining it up correctly within the viewfinder, the phone isn't fully in frame at the end upon reviewing my photos!
Lastly, the description that reads something like "fold the phone and then place it open" is very contradicting and confusing for galaxy fold users! Did the developers of this app even try using it themselves???
WHY does the view finder area get skinny on some views??? Then I see at the end that despite me lining it up correctly within the viewfinder, the phone isn't fully in frame at the end upon reviewing my photos!
Lastly, the description that reads something like "fold the phone and then place it open" is very contradicting and confusing for galaxy fold users! Did the developers of this app even try using it themselves???
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Garbage
There is no way that you all have not found a better way to verify phones. This is the worst app and verification system I’ve ever used in my life. Please fix this nonsense.
This is a joke
I will switch back to iPhone for this display of crap.
You got to wait 3 days to use
I got done with a phone call with Samsung phone call three days ago and the person on call said I needed to wait a few days since it’s new, and now since its day three it finally let me take pictures of my phone without errors!
Garbage
Please take this app from the App Store and start over with it. This thing is absolute trash and doesn’t work. Samsung, step up and fix this.
Does not work on iPad
Ended up using 6 year old Samsung Phone. Customer service says app does not work well with tablets.
Android app on Samsung Galaxy 8+ worked without any problem.
Android app on Samsung Galaxy 8+ worked without any problem.
Avoid at all costs. Stick with Apple for a good time
Probably better to avoid the mess that is Samsung and Servify. You’re not going to get any help with this app if anything goes wrong.
