Amazing support!
I downloaded the app to start the trial for my husband’s and my 2 new Teslas. It was a Sunday and I had trouble connecting the second car to the app so I emailed support, not expecting a reply for 1-2 business days. But not even 10 minutes later (on a Sunday!) I received a reply from a real person (not an auto-reply) with suggestions for how to fix my issue. They even asked me to let them know if I was able to fix it after trying. I followed their instructions, it worked, and I wrote back to let them know and to thank them for their quick response, and they actually wrote back telling them that they are glad everything was fine. That alone gets this company 5 stars, and the app is working great too. With the political climate the way it is, I feel more peace of mind knowing I’ll be notified right away if something is going on. Well done, Sentry Pro team!
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Response from developer
Thank you for this. Reading it genuinely made our day! Honestly, the part that meant the most wasn't the five stars. It was that you wrote back to say the fix worked. Most people don't, and it's a small kindness that goes a long way. Congratulations on the two new Teslas. Enjoy them, and if anything ever comes up, just email. We'll be there!
From 5 hours too late to real time protection
I use Sentry Pro all the time, and it does a great job. If it detects something around my car, it immediately sends an alert to my Apple Watch. Whenever I get an alert, I open the app on my phone and see what’s happening around the car.
I subscribed to Sentry Pro after staying at a hotel where, overnight, people were breaking into cars and preparing to steal catalytic converters in the parking lot. My Tesla had beautiful color video of the people involved, but I didn’t see it until about five hours later. By then, it was obviously too late to catch them in the act.
The hotel didn’t even know what had happened in its parking lot until I showed them the video.
After that experience, I downloaded Sentry Pro. I feel much better about leaving my car parked now because I can get alerts and view the cameras while something is actually happening instead of discovering it hours later.
I love this app and use it all the time.
I subscribed to Sentry Pro after staying at a hotel where, overnight, people were breaking into cars and preparing to steal catalytic converters in the parking lot. My Tesla had beautiful color video of the people involved, but I didn’t see it until about five hours later. By then, it was obviously too late to catch them in the act.
The hotel didn’t even know what had happened in its parking lot until I showed them the video.
After that experience, I downloaded Sentry Pro. I feel much better about leaving my car parked now because I can get alerts and view the cameras while something is actually happening instead of discovering it hours later.
I love this app and use it all the time.
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Response from developer
Thank you so mucg for this detailed review. Reviews like this do more for other owners than anything I can write myself. That parking lot is the whole reason the app exists: knowing while it's happening, not the next morning. Anything you need, support@sentrypro.app.
Amazing to use and get notifications
Works amazingly
Cannot get any kotifications without a subscription
Downloaded it. Set it all up and nope…cannot get notifications without a monthly fee.
Glad i didn’t authorize access to personal info. This seems like a scam.
Glad i didn’t authorize access to personal info. This seems like a scam.
Wunsch:
Bitte Geofencing der kamerabbasierten Erkennung zur Verfügung stellen. Zb. Arbeit ohne Kameraerkennung, Supermarkt mit.
Danke
Danke
