Charging stations work
It’s very difficult to use them. Most of the time they don’t work. They are placed inside the garage where mobile network is hard to reach and even though they claim it’s not needed it really doesn’t work. When you try to reach customer service there is longer wait time and they start by collecting all of the personal info. Why can’t they just have an id or something for existing members that they can look up for contact info instead of spelling everything on the call for an exhausted customer who had been trying to make it work? Why don’t you design your customer service by putting the customer at the heart ? Also you are working apartment management that is greedy to collect money. $10 idle fee ? Seriously?
Show more
works great
I signed up, logged in one time and charge every day at my apartment, never had an issue - unlike some ev chargers i use out and about that have screens that are impossible to see, everything is through the app cleanly.
Excellent Customer Service
Xeal has two chargers at my apartment complex. There was an issue with our phones not recognizing the tap every time we tried to charge.
Customer Support Specialist Tiffanie was very helpful, polite, and got the problem fixed in a timely manner. I can now tap and charge at home.
After this interaction, Xeal is sending out technicians to double-check both charging stations which is very comforting.
Thanks Tiffanie for your help, and thanks Xeal for your charging stations!
Customer Support Specialist Tiffanie was very helpful, polite, and got the problem fixed in a timely manner. I can now tap and charge at home.
After this interaction, Xeal is sending out technicians to double-check both charging stations which is very comforting.
Thanks Tiffanie for your help, and thanks Xeal for your charging stations!
Show more
These people are awesome
Had a terrible experience with a faulty charger in my garage. I was really impressed with the way this company handled things and with how prompt they were with every step of the repair process. I highly recommend this organization and would give a sixth star if I could.
Horrible experience
I am constantly having to babysit Xeal to make sure they charge me the correct price and end the session after I’ve unplugged my vehicle.
I have found charges several times that are not related to my vehicle and it appears that Xeal just allows. My card being ran up by someone else’s charging.
This problem never happens with Tesla and I highly recommend that you go to Tesla instead and avoid these chargers— honestly a scam.
I have found charges several times that are not related to my vehicle and it appears that Xeal just allows. My card being ran up by someone else’s charging.
This problem never happens with Tesla and I highly recommend that you go to Tesla instead and avoid these chargers— honestly a scam.
Show more
