Totally unreliable, no human to talk with
My apartment complex has these installed and one in my space works 10% of the time. I’ve tried reaching out to customer service on multiple occasions and every time I get to a point where the AI bot tells me they’re going to get a human involved and then nothing happens. The app never seems to engage the charger properly, even after updating.
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Frustrating app
This app functions but just barely, if you open it while you have reduced cellular service, it will lock up. You will need to restart the app with better connectivity. Occasionally it just doesn’t register the NFC connection at all and a force shutdown of all applications and a reboot of XEAL will be required. I don’t feel that the Xeal EV Chargers are capable of ending the sessions on their own and I feel some idle fees have been caused by the charger not recognizing when the car was disconnected. It’s super annoying that you are required to open up the app to end the charge. The app frustrates me beyond belief and I feel the developers have plenty to learn from ChargePoint and other apps.
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Quick & Seamless
If you own an EV, you know by now how awful and inconsistent the charging experience can be. Living in an apartment with a parking deck makes this even worse as the data connection is almost always spotty. Charging with Xeal has been incredible and has never not worked for me.
Plug In. Power Up!
Recently, Xeal chargers were installed in our new parking garage at work. I have utilized them several times without encountering any issues. Contacting Xeal support for inquiries or concerns has been a seamless process. The support team promptly responds to inquiries. I anticipate having many positive charging experiences in the future.
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Awful App
This app is forced upon users to use the ev chargers. It also asks invasive questions, requires phone numbers and is just terrible.
