PIN why????
Why do I have to enter a PIN every time I navigate to a new page???? Isn’t that the whole point of LOGGING IN? The fact that I just entered my password/scanned my face to log in, should mean that I don’t have to “verify” anything else. Stop asking me for a PIN on every damn page.
The only thing someone can do by logging into my account without my permission, is pay my bills. If someone wants to hack my account and pay my rent, LET THEM!! This “security” feature is not needed on an app such as this. It’s not a bank account. Please fix this.
The only thing someone can do by logging into my account without my permission, is pay my bills. If someone wants to hack my account and pay my rent, LET THEM!! This “security” feature is not needed on an app such as this. It’s not a bank account. Please fix this.
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Brenna is the best
UDR needs to hire better support staff. We were charged 3 times for one application. Trying to get someone on the phone is astronomical. When we did get someone on the phone they gave us the wrong information and the run around. Brenna handled the call like a pro. She listen to our complaints, followed up with phone calls and emails. Thank you Brenna for coming to the rescue. We appreciate you!!!
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Privacy concerns
Warning. Read the fine print. This gives your landlord the ability to save, store, and sell your financial information. I believe that if a landlord sells their tenants personal information when paying rent using their app, they should credit the tenants…. Not keep it.
You can opt out of them selling your information, but because of how I perceive they manage properties and communicate with tenants, I cannot trust them with sensitive info.
You can opt out of them selling your information, but because of how I perceive they manage properties and communicate with tenants, I cannot trust them with sensitive info.
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Needs to be redesigned and fixed
Logging in just takes me to the webpage to login and then back to the app.
Tried to put in a maintenance request and just get an error code.
Tried to put in a maintenance request and just get an error code.
Lease documents
I can never see my lease agreement. I go to the section and it just stays blank. I’ve had this for 2 years and it’s never worked.
