PIN why????
Why do I have to enter a PIN every time I navigate to a new page???? Isn’t that the whole point of LOGGING IN? The fact that I just entered my password/scanned my face to log in, should mean that I don’t have to “verify” anything else. Stop asking me for a PIN on every damn page.
The only thing someone can do by logging into my account without my permission, is pay my bills. If someone wants to hack my account and pay my rent, LET THEM!! This “security” feature is not needed on an app such as this. It’s not a bank account. Please fix this.
The only thing someone can do by logging into my account without my permission, is pay my bills. If someone wants to hack my account and pay my rent, LET THEM!! This “security” feature is not needed on an app such as this. It’s not a bank account. Please fix this.
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Brenna is the best
UDR needs to hire better support staff. We were charged 3 times for one application. Trying to get someone on the phone is astronomical. When we did get someone on the phone they gave us the wrong information and the run around. Brenna handled the call like a pro. She listen to our complaints, followed up with phone calls and emails. Thank you Brenna for coming to the rescue. We appreciate you!!!
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Privacy concerns
Warning. Read the fine print. This gives your landlord the ability to save, store, and sell your financial information. I believe that if a landlord sells their tenants personal information when paying rent using their app, they should credit the tenants…. Not keep it.
You can opt out of them selling your information, but because of how I perceive they manage properties and communicate with tenants, I cannot trust them with sensitive info.
You can opt out of them selling your information, but because of how I perceive they manage properties and communicate with tenants, I cannot trust them with sensitive info.
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Needs to be redesigned and fixed
Logging in just takes me to the webpage to login and then back to the app.
Tried to put in a maintenance request and just get an error code.
Tried to put in a maintenance request and just get an error code.
Lease documents
I can never see my lease agreement. I go to the section and it just stays blank. I’ve had this for 2 years and it’s never worked.
UDR
Horrible , can’t even get registered keeps saying encountered an issue
Fix your login issues
Log outs frequently
Unable to login
The app asks me to login and redirects me to a web page, which cannot be opened and always shows error.
THIS APP DOES NOT WORK
This app is absolutely horrible if I could give it less then one star I would. It does not work I cannot see my rent nor pay it I tried submitting a trouble ticket to fix this issue it was ignored
Absolute garbage
This app only works part of the time and there’s no easy way to figure out what you owe. The auto-pay doesn’t debit on the day you choose, the balance shown is never correct, and it’s impossible to speak with anyone over the phone.
Software re-design needed
Always a DOZEN times to login so difficult frustrating every single time
Horrible
Can never log in the app. It is a struggle every month when trying to pay rent.
Horrible
Hard to pay rent when the app never works
Horrible
Terrible app 👎
❤️❤️
This is the best place to leave ❤️❤️❤️
App NOT dependable
When rent is due, app will not let you log in. Randomly stops working. Constantly down. Just use the webpage.
Glitchy
This app is extremely glitchy. I’ve had to uninstall it and reinstall several times.
So glitchy
App always crashes and if it doesn’t crash then it’s buggy. I always have a hard time with it. The only good thing about it is that when it works it’s easy to navigate. However, it is not informative AT ALL. You don’t know what you’re being charged or what’s credited to your account or what the amounts are for. Would never use UDR again.
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Payments area needs improvement
When you go to pay there is no breakdown of everything you are being charged for. It is in your lease, however when you’re paying $2100 total and you can’t see what part is the water bill, other fees, or your rent, it’s concerning. I have to go to the office to get that information because you can’t speak to anyone unless you go in person or via text. (Good luck with a timely response.)
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Can’t Log In
I shouldn’t even HAVE to log in every time I open the app, but I get it. Security. When they swapped from letting me put in my password that was saved, to using the biometrics, it was shoddy. It sent me to their website EVERY time to re-enable it. Now, it scans, succeeds, and doesnt leave the log in screen. I CAN’T get into the app now. I’m gonna have to go by my bank and get a check to pay rent.
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