Totally unreliable, no human to talk with
My apartment complex has these installed and one in my space works 10% of the time. I’ve tried reaching out to customer service on multiple occasions and every time I get to a point where the AI bot tells me they’re going to get a human involved and then nothing happens. The app never seems to engage the charger properly, even after updating.
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Frustrating app
This app functions but just barely, if you open it while you have reduced cellular service, it will lock up. You will need to restart the app with better connectivity. Occasionally it just doesn’t register the NFC connection at all and a force shutdown of all applications and a reboot of XEAL will be required. I don’t feel that the Xeal EV Chargers are capable of ending the sessions on their own and I feel some idle fees have been caused by the charger not recognizing when the car was disconnected. It’s super annoying that you are required to open up the app to end the charge. The app frustrates me beyond belief and I feel the developers have plenty to learn from ChargePoint and other apps.
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Quick & Seamless
If you own an EV, you know by now how awful and inconsistent the charging experience can be. Living in an apartment with a parking deck makes this even worse as the data connection is almost always spotty. Charging with Xeal has been incredible and has never not worked for me.
Plug In. Power Up!
Recently, Xeal chargers were installed in our new parking garage at work. I have utilized them several times without encountering any issues. Contacting Xeal support for inquiries or concerns has been a seamless process. The support team promptly responds to inquiries. I anticipate having many positive charging experiences in the future.
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Awful App
This app is forced upon users to use the ev chargers. It also asks invasive questions, requires phone numbers and is just terrible.
My Life Saver
My holy grail! The easiest and most convenient ever!
Xeal EV Charging - So easy!
I used the Xeal EV charging station for the first time and was extremely surprised at how reliable and easy it was to manage! My Mustang Mach-E connected easily and charged quicker than expected.
Doesn’t work
It’s pretty ridiculous that this company and many others have been around for a while yet still haven’t figure this simple technology out. Updates have progressively gotten worse, with the app requiring to be fully quit and restarted 2-3 times before it connects to a charger
Great app, amazing chargers
Regardless of my network connectivity, it always works. Pretty cool, easy to use.
Very bad chargers
These are the worst chargers I’ve encountered.
Avoid this app and this company.
Avoid this app and this company.
Gas prices!
They are great if you want to pay as much as you would for gas. Otherwise? Nah.
Readers Don’t Work!
The app will have me hold my phone to the reader, only to bring up an NFC tag that directs me to the app but will not start any charging session. No matter how many times I try and redownload the app. Bugs that need fixing.
Horrible app. Get better developers.
Always hangs unlike other charging apps and doesn’t always update realtime charge. Get better developers.
Poor business model
Why should I have to share location and Bluetooth for a charger I am using in a garage. I don’t want them to collect my data.
You should be able to pay with tap.
You should be able to pay with tap.
Support and product
The product is good and support is great
$15/hr idle fee 🤡
Don’t recommend
Idle fee scam
Idle fees are NOT based on congestion and are predatory. This company is a nasty scam.
4gb????
Why does it take up so much memory on my phone?
Great App
Works smooth, no bugs. Very easy to get charging with any vehicle, especially Tesla’s!
Charger are always broken
They never fixed the chargers at my complex.
