It just doesn’t work.
It just doesn’t work. I can’t login and I’ve tried more than 1 account. Why is this still offered on the App Store?
ForgetAmazonTwo few features / not been updated in 6 years
As of January 2, 2023 this app has not been updated in six years. There are too few features and when I go to switch a patient’s appointment to another day it often crashes. Because this app plays such an important function in scheduling it is inexplicable there has been no updates in over half a decade.
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Great for home health NP!
This app is great in home health. I’m able to view my schedule, rearrange appointments, view précis visit notes, labs, and documents. Would give 5 stars if I could see simple encounters and my inbox!!
Not very useful
The only thing this is useful for is checking schedules, the rest is very basic and functionless.
Great app !
Carecloud is a great app for medical practice. It is a very handy app and makes life and work way easier for medical practitioners! Would definitely recommend!
Works good
Great app, I love the way it works!
Terrible Company
The app is slow and quirky, but the problem is the company. We had upgraded to get “concierge” services. The right hand does not know what the left is doing. Abysmal communications. As an example, they did not tell Medicare we were moving … so 5 months of no Medicare checks!. My nurse practitioner is close to quitting … she figured out CareCloud was getting lots of denials … we hired a different company that has been figuring it all out and money is starting to flow. I told care cloud they were fired and it took 3 months to make it happen.
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Important Features Need to Be Foxes
Nicole Front Desk’s review was really thorough, so please reference it for good input.
My two cents to chime in are that for emergency situations (like what my office is going through this morning), the app would’ve been great to use...if simple things like being able to check-in and check-out a patient were possible.
I’ve signed in and out countless times trying to get it to work, but I constantly get a red Failed notice at the bottom of my phone’s screen.
These are the nightmare moments when paper charts start to sound like a REALLY good idea again 😓
My two cents to chime in are that for emergency situations (like what my office is going through this morning), the app would’ve been great to use...if simple things like being able to check-in and check-out a patient were possible.
I’ve signed in and out countless times trying to get it to work, but I constantly get a red Failed notice at the bottom of my phone’s screen.
These are the nightmare moments when paper charts start to sound like a REALLY good idea again 😓
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Awful. Needs a lot of work.
This app is terrible. I have used many different EMR mobile versions over the years and this one is the worst by far. The capabilities are VERY limited. You cannot even put in a simple note. When we contacted the company we were told that there were no plans to improve this function. It is basically only good for scheduling patients and reading previously scanned documents. And the most frustrating thing is that the security features are not only way too intense, they cause you to not be able to log in sometimes. Are you actively using the app for more than five minutes? Got to put your password back in. Switched to another app for half a second to look at an X-ray? Got to put your password back in. Trying to reopen the app without using it for a few minutes? Good luck with that because it is going to say that it no longer works and you have to restart it. Sending an email through the app and you had to check your contacts page? Guess what, now everything is erased because whoever created this app is a moron and doesn’t know anything about how people practice medicine in a practical sense. The EPIC mobile app is way less strict with the password thing. This app is frustrating and barely worth the space on your phone. If you are thinking about wasting your money on CareCloud for your practice don’t do it. The developers need to trash this entire thing and start from scratch.
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App doesn’t open
Sad that I have asked Care Cloud numerous times to fix this and they continue to not fix it.
Front desk coordinator at a Primary care Physician’s office
I love CareCloud. It is a phenomenal software for medical practices. I want readers to know that this review is only getting 2 stars because I think the carecloud app needs an update. However, the entire software in general also needs an update.
It would be highly convenient to make the app more efficient.
I would like for the carecloud app to be updated in the following areas:
1. Create new patients
2. Edit patient demographics
3. Incorporate the carecloud patient portal into the app for employees.
4. Allow e-prescribing so that we don’t have to call pharmacies all day long and not bother the doctor to create a new “simple encounter” in order to electronically send medications to pharmacies (this is a problem on the actual software as well).
5. Create a better method for notifying the office when pharmacies/ patients request a medication refill.
6. Automated phone calls for appointment reminders (software in general). The automated text messages are great, however, many older patients still lack cell phones.
7. Be able to instantly fax a patients face sheet from carecloud directly. Currently, we have to print them and fax them, or download them and save them to the patients chart and then send them electronically. This simple feature would save so much time during the busy work day.
8. Provide more details in carecloud referrals. Provide more than just the name of the provider we are referring to. Currently, the doctor will print the referrals and the front desk employees will write the providers specialty, phone number, and address on the referral and then scan the referrals into the patients chart. This process takes up an incredible amount of time for us. It’s would be extremely helpful if that information could be printed out on the referrals and have the referrals automatically load into the patients chart for easy access if we needed to print them out again/ send them to the doctor we are referring the patient to.
There are many others but these are the big ones that we would really like to see happen.
I know you guys can do it! Carecloud is great! I would just like for it to be even greater!
I hope someone reads this and really takes my recommendations into consideration
It would be highly convenient to make the app more efficient.
I would like for the carecloud app to be updated in the following areas:
1. Create new patients
2. Edit patient demographics
3. Incorporate the carecloud patient portal into the app for employees.
4. Allow e-prescribing so that we don’t have to call pharmacies all day long and not bother the doctor to create a new “simple encounter” in order to electronically send medications to pharmacies (this is a problem on the actual software as well).
5. Create a better method for notifying the office when pharmacies/ patients request a medication refill.
6. Automated phone calls for appointment reminders (software in general). The automated text messages are great, however, many older patients still lack cell phones.
7. Be able to instantly fax a patients face sheet from carecloud directly. Currently, we have to print them and fax them, or download them and save them to the patients chart and then send them electronically. This simple feature would save so much time during the busy work day.
8. Provide more details in carecloud referrals. Provide more than just the name of the provider we are referring to. Currently, the doctor will print the referrals and the front desk employees will write the providers specialty, phone number, and address on the referral and then scan the referrals into the patients chart. This process takes up an incredible amount of time for us. It’s would be extremely helpful if that information could be printed out on the referrals and have the referrals automatically load into the patients chart for easy access if we needed to print them out again/ send them to the doctor we are referring the patient to.
There are many others but these are the big ones that we would really like to see happen.
I know you guys can do it! Carecloud is great! I would just like for it to be even greater!
I hope someone reads this and really takes my recommendations into consideration
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Therapist
Id like an option to receive notifications when clients are checked in/out. Id like to be able to send appt confirmation text/email from the ios app.
So Incredibly slow, that i dont want to do anything besides look at current schedule that originally displays. Anywhere u click it takes a long time to load or freezes. Took 5 mins to add a pt to my schedule. Please make this app faster!
So Incredibly slow, that i dont want to do anything besides look at current schedule that originally displays. Anywhere u click it takes a long time to load or freezes. Took 5 mins to add a pt to my schedule. Please make this app faster!
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Bug
Does not work with ipad2, it simply freezes and you cannot even log in. Still no better with 1.7.9.
Slow and buggy
Slow and buggy!
Was working reliably but no more
My office of five providers use this software. I always look at my schedule on my iPhone 6+ but during the last few days, it tells me I have no appointments on any day, past or future when, in fact, my schedule is full. Un-installing and re-installing improved nothing. Very disappointed.
Can block out be added????
It works but wish that block out from the appointment app could be added....as management I have many meetings that are entered as block outs and don't show up in the app...frustrating!
Has potential but needs improvement
I am a clinical psychologist who uses the CareCloud software in private practice. The companion app is handy for taking a quick glance at patients scheduled for the day; however, the app is buggy (it freezes anytime a Friday is selected and the app does not load at all if opened on a Friday). The app is also limited in features (you can view patients' charts and existing notes but are unable to create new notes). Would love to see an update that addresses these issues in the near future.
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Freezes constantly!!
Not a plausible application to look up a physicians schedule!
Improvement !
The prescription feature is a great add. Now if we could add clinical notes also it would be a true IPAD EHR currently can only review notes and documents.
M.D.
Good app for a great EHR. Only lacking documentation functionality.
