Don’t make the switch!
ModMed has been an enormous disappointment as an electronic medical record, and switching from NextTech to ModMed was honestly one of the worst decisions I’ve made for my practice. I am counting down the time until my contract ends so I can switch back.
The system is frustratingly inefficient in ways that should not exist in a modern EMR. For example, every single time I see a patient who has had a cholecystectomy, I have to manually type in “cholecystectomy” and then sort through what feels like 30 different diagnosis options. If a patient tells me they had back surgery, it is the same story. I have to freehand it into “other” rather than simply selecting from a customizable list of commonly used diagnoses. That is absurd. This is not how an EMR should function in this day and age.
An EMR should improve workflow, not slow it down. It should be intuitive and customizable. I should be able to create and save a list of my most common diagnoses and past surgical history items instead of wasting time hunting and pecking through endless irrelevant choices like I am on some kind of scavenger hunt every time I see a patient.
The reporting is also terrible. Pulling useful data is far more difficult than it should be, and overall the platform feels clunky, rigid, and far less capable than NextTech. Nearly every part of the experience feels like a downgrade.
The photo management is especially pathetic, which is almost unbelievable for an EMR that markets itself specifically to plastic surgery practices. It is beyond lacking. Even the image quality is a problem. If you use the EMR itself to take patient photos, the images may be acceptable for basic chart documentation, but when you try to use them for your website, marketing, or any other professional purpose, the quality is grainy and unusable. That alone is a major failure for a plastic surgery-focused system.
On top of that, there are not even thumbnails in the mobile app. So if you are trying to find specific patient photos from your phone, you are left guessing which images you need to open because there is no visual preview. In a specialty where photography is central to patient care, outcomes tracking, and marketing, that is not a minor inconvenience. It is a glaring flaw.
In short, ModMed has been vastly inferior to NextTech in usability, efficiency, reporting, and photo management. I would not recommend it to any plastic surgery practice that values speed, customization, functionality, or high-quality image organization.
The system is frustratingly inefficient in ways that should not exist in a modern EMR. For example, every single time I see a patient who has had a cholecystectomy, I have to manually type in “cholecystectomy” and then sort through what feels like 30 different diagnosis options. If a patient tells me they had back surgery, it is the same story. I have to freehand it into “other” rather than simply selecting from a customizable list of commonly used diagnoses. That is absurd. This is not how an EMR should function in this day and age.
An EMR should improve workflow, not slow it down. It should be intuitive and customizable. I should be able to create and save a list of my most common diagnoses and past surgical history items instead of wasting time hunting and pecking through endless irrelevant choices like I am on some kind of scavenger hunt every time I see a patient.
The reporting is also terrible. Pulling useful data is far more difficult than it should be, and overall the platform feels clunky, rigid, and far less capable than NextTech. Nearly every part of the experience feels like a downgrade.
The photo management is especially pathetic, which is almost unbelievable for an EMR that markets itself specifically to plastic surgery practices. It is beyond lacking. Even the image quality is a problem. If you use the EMR itself to take patient photos, the images may be acceptable for basic chart documentation, but when you try to use them for your website, marketing, or any other professional purpose, the quality is grainy and unusable. That alone is a major failure for a plastic surgery-focused system.
On top of that, there are not even thumbnails in the mobile app. So if you are trying to find specific patient photos from your phone, you are left guessing which images you need to open because there is no visual preview. In a specialty where photography is central to patient care, outcomes tracking, and marketing, that is not a minor inconvenience. It is a glaring flaw.
In short, ModMed has been vastly inferior to NextTech in usability, efficiency, reporting, and photo management. I would not recommend it to any plastic surgery practice that values speed, customization, functionality, or high-quality image organization.
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Death by a thousand clicks
The EMR is so segmented and awkward that a single note can require tens of clicks to complete it.
Needs work
Love that the more lets me access quicker and notes easier here than desktop. SUPER ANNOYED that upgrades seem to belabor the program rather than make improvements as the name would suggest. ERx for refill not intuitive, ros not intuitive, fax at end to many steps and not a big deal for me because it does discourages me to use it which I actually appreciate because it is JUST RUDE AND STINGY to charge per sheet 15 cents per page when it auto generates like 2 minus the note. Other program do not charge for this or it is monthly bundled without per charge extra. This last upgrade to desktop also added extra steps to scanning so will see what I have not even seen yet to annoy me. Patients will not complain about the app if they are under 40 because they either have no medical problems or are tech savvy enough to know to skip it which negates the whole ros and pmh thing and the older generation will complain profusely unless they are with a grandchild that just says none on all of it soooo. I know modded has the capacity and the money to make it better without raising price so please do so. Will I keep it after the 3 year contract … I would like to say yes but last couple upgrades not sure.
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Sally F
I love this EHR so much. The built in content allows me to move so fast with my documentation, and I can just focus on medicine. Prior to having the system, we had all kinds of issues with our billing and denials and since moving to this, it’s been revolutionary. The staff was doing so much manually before and it’s night and day now. I can just be done and not have to spend hours every weekend catching up.
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Dragon
1 1/2 years of being charged and cannot dragon voice recognition is still non functional. All interns who come through this office cannot believe the program is not able to use voice recognition. Costing use hours every day. Criminal, costing us tons of
