Adding and discontinuing medications needs improvement.
When I attempt to add or discontinue a medication, it won’t let me do it some of the time. It’s annoying.
Love this!!
I love this app because it keeps me in constant contact with my providers and I can update medications as needed
Aggravated
Entirely to difficult to use, download was quick and easy , but trying to confirm an appointment is next to impossible
Password lock mechanism is so bad
Got locked out with too many password attempts after coming back to this app after a couple years of not using it; the password was what was stored in my pw manager but it may have expired. Not, of course, that the app told me that. I just got locked out with an instruction to call the practice for a reset. Did that and the office had no idea how to reset it. Might have permanently lost access to my account unless I can browbeat somebody in person into taking a closer look?! Some of the problem here is definitely with the practice staff, but otoh I have never before seen a pw lockout mechanism that 1) requires somebody else to reset for you and 2) doesn’t expire after a set period of time. Asinine.
Next day update: practice staff unlocked at desk and gave me a reset pw, yet I am still getting an “account locked” message on phone, including after relaunching app and powering phone on and off! This is GARBAGE SOFTWARE
Next day update: practice staff unlocked at desk and gave me a reset pw, yet I am still getting an “account locked” message on phone, including after relaunching app and powering phone on and off! This is GARBAGE SOFTWARE
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Can login but issues with certain areas
You can get on and open it, but for some reason, it says the data is not loading and that if it persist to contact the office. When I did, they just claimed that the app went down and to try it again later, but today it is still doing the same thing it lets you look at other section but even some of that does not look 100% normal
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