Not easy to set up
Wouldn’t allow me to key in birthdate-had to scroll back over 750 months to get to my birth date.
Adding and discontinuing medications needs improvement.
When I attempt to add or discontinue a medication, it won’t let me do it some of the time. It’s annoying.
Love this!!
I love this app because it keeps me in constant contact with my providers and I can update medications as needed
Aggravated
Entirely to difficult to use, download was quick and easy , but trying to confirm an appointment is next to impossible
Password lock mechanism is so bad
Got locked out with too many password attempts after coming back to this app after a couple years of not using it; the password was what was stored in my pw manager but it may have expired. Not, of course, that the app told me that. I just got locked out with an instruction to call the practice for a reset. Did that and the office had no idea how to reset it. Might have permanently lost access to my account unless I can browbeat somebody in person into taking a closer look?! Some of the problem here is definitely with the practice staff, but otoh I have never before seen a pw lockout mechanism that 1) requires somebody else to reset for you and 2) doesn’t expire after a set period of time. Asinine.
Next day update: practice staff unlocked at desk and gave me a reset pw, yet I am still getting an “account locked” message on phone, including after relaunching app and powering phone on and off! This is GARBAGE SOFTWARE
Next day update: practice staff unlocked at desk and gave me a reset pw, yet I am still getting an “account locked” message on phone, including after relaunching app and powering phone on and off! This is GARBAGE SOFTWARE
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Can login but issues with certain areas
You can get on and open it, but for some reason, it says the data is not loading and that if it persist to contact the office. When I did, they just claimed that the app went down and to try it again later, but today it is still doing the same thing it lets you look at other section but even some of that does not look 100% normal
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Very thorough
Christian did a very thorough job. Never had a bad experience. Definitely recommend
Worst app of all time
Worst app of all time
Does Not Work Anymore
Since the last update three weeks ago getting message on two tabs saying cannot load data. Would you please fix this multiple people reporting the same.
Garbage
Doesn’t work 90% of the time
Not useful at all
I now have two providers using this app, but I don’t see any way to switch between them. What good does it do to have it when I can only see one provider? Do I have to log out and log back in every time?
Very difficult to navigate. Frustrating.
This app was very difficult to navigate and was a source of frustration to have to deal with right before my scheduled appointment
Essential Tremors
Difficult to set up on a cell phone when I have Essential Tremors.☹️
Doesn’t work with mountain podiatrist
Can’t access data is the response I get. If I visit their portal on a pc I have no problem.
Has Seen More Bugs Than Orkin
In the 2+ years that my I have used this app as a patient I have never had a session where some portion of the app didn’t fail - sometimes the messages, sometimes the appointments, sometimes the Home Screen. Something always fails. If your doctor uses this app the best thing that you can do is stay in touch with your doctor’s office through something other than this app.
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Problems
Data not loading
Worst medical app ever
My provider is switching to this app and it is a nightmare to use
Hard to use
One star
Used to work great
But now I can’t see any information. All I get is a message that says “Couldn’t load data”
Broke
Since latest update getting error message on home tab can’t load data.
