Medication
App can’t find my medication’s and it’s very difficult to add additional medication information manually
Needs improvement
I see two providers who utilize this app. I have to search for the link for each practice. It doesn’t show all the appointments like a normal portal. I had to enter the information for each link. I have to completely sign out and find website for each practice to do anything. There should be an option to switch with the app. Otherwise it’s too much work. I see reviews talking about this 3 years ago and it appears nothing had changed
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Glitchy on iPad and iPhone
Had to get for my doctor appt, and first tried on my IPad but couldn’t get the keyboard to display. Then got further on iPhone but took 5 tries to get the sign prompt to appear. Gave up on the rest. Seems to have a lot of bugs but can be useful.
Login abysmal
No way to set username and password. Must input birthdate by clicking back one month at a time, in my case for 72 years, each time you log in. Horrible!
Fix this
Im using an iPhone 16pro and have a dermatology appointment today. It has taken me two days and a chat with Google AI to log onto my account. Once you get to the screen where it asks for your name and DOB the edges are cut off. I changed all my settings I turned my phone and iPad sideways (yes with the lock off) and nothing. I managed to get my name and DOB in then it wanted to send me a code the option button was not an option! After consulting my new AI friend I tricked the app into sending me a code. This has been 2 days of my life I’ll not get back… fix it! I’m not sick but I’m an RN and a lot of people are sick and the last thing a sick person needs is how they can figure out the app to get to a clinic with their information in place.
My suggestion on how to get you guys to fix things like this is to have to use the app to open the door to the toilet every time you want to pee. I’m sure you’d come up with a quicker solution if that was the case.
I worked in the ER for years and had to deal with people dying infront of me while I was trying to get into their medical records with passwords and inopportune times to change my password. Think about this patient don’t calmly sit behind a desk with a coffee and donuts they have busy none computer related lives. When making an app think about the oldest person in your family and make it work for them.
My suggestion on how to get you guys to fix things like this is to have to use the app to open the door to the toilet every time you want to pee. I’m sure you’d come up with a quicker solution if that was the case.
I worked in the ER for years and had to deal with people dying infront of me while I was trying to get into their medical records with passwords and inopportune times to change my password. Think about this patient don’t calmly sit behind a desk with a coffee and donuts they have busy none computer related lives. When making an app think about the oldest person in your family and make it work for them.
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Terrible
Can’t even login
Annoying to fill out
Difficult to fill out on phone. Made me go back monthly to my birth month rather than type in. I’m 78!! Wouldn’t tsk r allergies separately made put all in one box. This is my 4th medical portal!!! Why can’t doctors use one!!!
date of birth
Takes forever to input DOB. Fix the way year has to be input.
App did not work
App did not work. Just gave me a generic login error.
No keyboard input allowed to sign on
My dermatologist recommended DL of this app. However, after inputting the url on the first screen, can’t log on! Neither the name user verification info nor the UserID and PW can be adjusted/entered b/c no keyboard option is available. ( And I tried every option on the screen.). Some data entry may be required at least the first time and everything shouldn’t have to be pasted. Deleting b/c useless.
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Doesn't work
I can never get this app to work! I press need help and get tele health link?? Doesn't take me to sign in for the practice I need!
Bad software
This is a quickly written piece of software (pos). For example it asks for a url input. Then rejects that input as not a url if it includes the http://. This is a REQUIRED part of a URL!!!
What it should ask is for an IP address.
In addition the software politely tells one to remove the URL
Prefix. Since the software has identified the problem the software should fix it. It would take a single line of code to do so. Hence the developers are lazy and incompetent.
What it should ask is for an IP address.
In addition the software politely tells one to remove the URL
Prefix. Since the software has identified the problem the software should fix it. It would take a single line of code to do so. Hence the developers are lazy and incompetent.
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App sucks
Another terrible doctor portal unable to log in
Patient
Too complex for old people. I’ve made an appointment. I’ve never missed one.
If you have my info to send this notice, how about “click here if you are coming?”
Simple.
If you have my info to send this notice, how about “click here if you are coming?”
Simple.
Login issues
Cannot get past the enter enter practice url!!!
Addresses
Please add addresses to your app
Medical history update
This process of updating my history it was very efficient. Having to enter information from my home having the names of my medication‘s available to me made it possible to be accurate
Function Issues
This app is one of the most difficult apps I've ever interacted with when it comes to messaging. The functions: "to" and "send" never work and I can't communicate with my providers. 2 of my providers use this app and I wish they would cancel services. Sorry but it needs work and I can't be the only one experiencing this...
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Nope
Never able to log in after the one time 1-1/2 yrs ago. Awful. User unfriendly, not even able to access.
Logins are laborious and ultimately frustrating
I try again and again. No dice. Tiny screen. Short triggers for verification codes, and then no way to type the confirmation code. Not fit for purpose.
