Login is absurdly difficult
Doesn’t remember me and I always need to do around 3 rounds of authentication just to check a message
Can’t Even Log In
Not sure if others have this problem, but I can’t even log into the app. The website when I get texted a link times out the first 4 times I click it from multiple providers. So I thought I’d try the app to see if it was better, but the 2FA timed out after less than a second and told me my code was expired. Then it texted me multiple new codes without even asking me. Finally one of those worked and then it made me do 2FA via email but I had 3 emails at this point with all different codes. None of them worked. So I tried to start over and it accepted my text code after the first try, but then the email code timed out and it just told me to contact customer service. I gave up and went back to try to link that was texted to me again and it finally worked.
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So glitchy to log in
This app is so unbelievably temperamental to log in on. It routinely takes me 5+ tries. It either does an infinite loading spinner or it errors and restarts the login process when I put in the 2FA code. It’s not even consistently better or faster than clicking the link to open the browser. The app saves face ID and appears to not use it for anything at all.
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Glitchy
i guess this app does make communication between providers and patients convenient. but this app generally sucks. it takes forever to log in, which you have to do EVERY. SINGLE. TIME. you need to contact your provider, despite checking the "remember me for 30 days" box. there are constant "unexpected errors" in the log in. if you make a misclick you can't go back without causing an error that makes the app unusable for the entire day. i swear i hate this app.
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Ridiculous and Frustrating
The amount of effort needed to re-login every time my provider sends me a message is ridiculous. There is a box that you can tick that says “remember this device for 30 days” but even if you tick it, the app doesn’t remember your device. EVERY time I access the app I have to enter my phone number, get a code via text, enter my birthdate, check the boxes, find my provider, and then finally be able to send a message, and it’s so annoying. I have no idea how this app has such a high rating when there are way better patient communication apps available.
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