Klara – Patient communication

Klara – Patient communication

Easy messaging & telemedicine

13K ratings
345 reviews
Free

Details

  • Released
  • Updated
  • April 11, 2016
  • October 23, 2025

Features

Klara – Patient communication screenshot #1 for iPhone
Klara – Patient communication screenshot #2 for iPhone
Klara – Patient communication screenshot #3 for iPhone
Klara – Patient communication screenshot #4 for iPhone
Klara – Patient communication screenshot #5 for iPhone
Klara – Patient communication screenshot #6 for iPhone
Klara – Patient communication screenshot #7 for iPhone
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About

This app facilitates secure communication between healthcare providers and patients through messaging and telemedicine. It offers features like HIPAA-compliant document sharing, automated patient outreach, and centralized message management for efficient practice operations.

Secure messaging and video visits
Direct communication with patients and providers
HIPAA-compliant document sharing
Centralized message management
Message assignment to colleagues
Digital eForms for patients
Automated patient outreach
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What users say

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What's New in Klara

1.31.0

October 23, 2025

Update for compatibility with upcoming changes in Klara.

Charts

Top Free

📊 27

Medical

The app has maintained its position at 27 recently.

Last updated on August 30, 2026.

User reviews

Some problems

When signing into the app I received an error message that my DOB was not valid before I completed entering it. Without completing that I was then taken to the terms and conditions with no way to exit. I could only close the app and begin again. After I was finished there was no way to sign out.

An eternity to load

This app never opens after I enter the verification code. It just continuously shows the loading symbol.

It’s awful

It just doesn’t work. You can’t leave a doctor, it never loads, it never saves any information of mine, it makes me log in over and over again and I’ll enter in my phone number over and over and over again. It’s exhausting when all I need to do is message my doctor. I hate that I have to go through them
Klara
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?

Dr. Erickson did a wonderful job removing the skin problem on my neck.

The Worst Patient Comm App

This is by far the most difficult and frustrating patient communication app I have ever used. About 75% of the time it doesn’t allow me to login, it doesn’t recognize my login name or password, it’s difficult to navigate, it’s not intuitive, and it doesn’t allow me to view actual test results in special cases.

PLEASE KLARA, give it up to MY CHART - In my opinion, The Golden Standard.
mfultondvm
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User experience

🐞

Reported Bugs

5 issues

Constant need to re-enter login credentials

Bug

Video calls not working as expected

Bug

App freezing and becoming unresponsive

Bug

Notifications not working as intended

Bug

Inconsistent behavior across devices

Bug

Requested Features

5 requests

Separate message threads for different staff members

Feature

Improved security and privacy controls

Feature

Reliable video conferencing capabilities

Feature

Consistent 'remember me' functionality

Feature

Better notification system for appointments

Feature

FAQ

What does Klara do?

Klara is a secure messaging and telemedicine solution designed for healthcare teams. It allows providers to connect with patients through secure messaging and video visits, manage communications efficiently, and automate routine patient outreach. Patients can use the app to communicate with their healthcare providers.

What are the key features of Klara?

Key features include secure messaging and video visits, direct communication with patients and other providers, HIPAA-compliant sharing of messages, documents, photos, and eForms. It also offers centralized management of messages from various sources, message assignment to team members, and automated patient outreach for reminders and follow-ups.

Is Klara free to use?

The app itself is free to download for patients. However, healthcare providers need a Klara account to use the platform. Providers can sign up for a free demo on the Klara website to explore its services.

What devices is Klara compatible with?

The app is available for mobile devices. Patients can also access Klara via a web browser by visiting patient.klara.com and entering their mobile phone number. Healthcare providers require a Klara account to utilize the service.

How does Klara improve patient care and practice efficiency?

Klara enhances patient care by providing convenient and accessible communication channels, including secure messaging and telemedicine, without requiring patients to download an app or log in. For practices, it streamlines operations by centralizing communications, automating routine tasks, and allowing for efficient message management and assignment, ultimately leading to improved efficiency and patient satisfaction.