Slow repetitive logins
This app takes messaging back 20 years. It requires constant logins each time you open it or change practices. It says you have a message, but you have to guess which provider it is from. Guess incorrectly and you have to login again to try another provider.
SSweagle97
LOADING…
I can get logged into this app for messaging my provider about 20% of the time. I am always struggling to get past the loading screen after putting in my security code. Furthermore every time I log in, I select “remember me for 30 days” and guess what? It doesn’t remember me. I can login with that selection and will have to go back through the nightmare when trying to get back in 30 min later. Yes, I kill the app multiple times to start fresh, same problems exist. When I am logged in, it seems to work fine. Because of the pain with logging in I have to always end up calling my doctor office.
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BBdub182
Constantly logged out
I was getting logged out of the Klara website on my phone almost instantly, so I thought the app might help. It just opens the web page so it has the exact same issue and will not remember me for 30 days if I check the box. Sometimes only about 10 minutes.
LLeda12
Outdated design and authentication
Forces me to re-authenticate constantly, even when I tell it to remember my device for 30 days. This would not be such a big deal if I could login with my password manager, but their authentication model does not allow for that.
No biometric option either.
Fails to load about 50% of the time.
No biometric option either.
Fails to load about 50% of the time.
VViewfrom13
Won’t log in
Every time I try to log in it will verify my number then just sit on the loading screen never actually logging me in. I can no longer communicate in the app with my provider while in the middle of trying to get a prescription corrected causing further delay.
Nnoahcothern
