Klara – Patient communication

Klara – Patient communication

Easy messaging & telemedicine

12K ratings
321 reviews
Free

Details

  • Released
  • Updated
  • April 11, 2016
  • October 23, 2025

Features

Klara – Patient communication screenshot #1 for iPhone
Klara – Patient communication screenshot #2 for iPhone
Klara – Patient communication screenshot #3 for iPhone
Klara – Patient communication screenshot #4 for iPhone
Klara – Patient communication screenshot #5 for iPhone
Klara – Patient communication screenshot #6 for iPhone
Klara – Patient communication screenshot #7 for iPhone
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About

This app facilitates secure communication between healthcare providers and patients through messaging and telemedicine. It offers features like HIPAA-compliant document sharing, automated patient outreach, and centralized message management for efficient practice operations.

Secure messaging and video visits
Direct communication with patients and providers
HIPAA-compliant document sharing
Centralized message management
Message assignment to colleagues
Digital eForms for patients
Automated patient outreach
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What users say

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What's New in Klara

1.31.0

October 23, 2025

Update for compatibility with upcoming changes in Klara.

Charts

Top Free

📈 11+13

Medical

This app rose +13 positions in Medical chart.

Last updated on July 20, 2026.

User reviews

Not worth the download

I’m not sure why this app exists honestly. Every time my providers send me a message via Klara my phone automatically opens up the browser version and bypasses the app completely. As others mentioned, the login process is atrocious. It says it remembers my account and has the correct number pulled up, but the second it does face recognition it resets everything. I then have to provide my phone number, input the code sent to my messages, and input the code sent to my email. If it finally lets me in (which it rarely does due to slowness), then it’s very laggy. 80% I have to give up on logging in because it sits there loading forever and never pulls up. This app is a major disappointment and I’m unfortunately deleting it now. I got it for ease of not having to login every single time and it’s not doing that. Not worth the hassle and a waste of time.
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Awful

I don’t leave reviews often but my experience with this has left me feeling terrible. Easily top 3 worst apps.

The login process is miserable. You have to login every time with a code sent to your phone or email which isn’t even done in the app. It’s done through a buggy webpage.

To check a message you gotta put in your birthday every time!

There are options to remember you for both of these issues hut both are non-functional.

I think the best part about the app is that it has stopped working altogether so I don’t have to use it anymore.
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Horrible

The worst login process, app doesn’t work more than half the time. You have to verify repeatedly just to get in and the save user info buttons do not function

Mrs. L

What’s the point of downloading the app if it’s just going to immediately take you to the website to sign in…EVERY single time?? Never remembers my device and half the time says it accepted my order only for me to check back two days later and find out it didn’t. With the processing and mail time - 2+ weeks, how am I ever supposed to get my script on time??? NOT IMPRESSED!!
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Confusing

The message is a reminder of upcoming appointment and asks for response. There is only one response option: cancel! I have had this appointment for two years, and do not want to cancel! I am afraid to click on cancel! Doing so adds an additional circle to the one there already. What does that even mean? Will not respond!!!
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User experience

🐞

Reported Bugs

5 issues

Constant need to re-enter login credentials

Bug

Video calls not working as expected

Bug

App freezing and becoming unresponsive

Bug

Notifications not working as intended

Bug

Inconsistent behavior across devices

Bug

Requested Features

5 requests

Separate message threads for different staff members

Feature

Improved security and privacy controls

Feature

Reliable video conferencing capabilities

Feature

Consistent 'remember me' functionality

Feature

Better notification system for appointments

Feature

FAQ

What does Klara do?

Klara is a secure messaging and telemedicine solution designed for healthcare teams. It allows providers to connect with patients through secure messaging and video visits, manage communications efficiently, and automate routine patient outreach. Patients can use the app to communicate with their healthcare providers.

What are the key features of Klara?

Key features include secure messaging and video visits, direct communication with patients and other providers, HIPAA-compliant sharing of messages, documents, photos, and eForms. It also offers centralized management of messages from various sources, message assignment to team members, and automated patient outreach for reminders and follow-ups.

Is Klara free to use?

The app itself is free to download for patients. However, healthcare providers need a Klara account to use the platform. Providers can sign up for a free demo on the Klara website to explore its services.

What devices is Klara compatible with?

The app is available for mobile devices. Patients can also access Klara via a web browser by visiting patient.klara.com and entering their mobile phone number. Healthcare providers require a Klara account to utilize the service.

How does Klara improve patient care and practice efficiency?

Klara enhances patient care by providing convenient and accessible communication channels, including secure messaging and telemedicine, without requiring patients to download an app or log in. For practices, it streamlines operations by centralizing communications, automating routine tasks, and allowing for efficient message management and assignment, ultimately leading to improved efficiency and patient satisfaction.