Mrs. L
What’s the point of downloading the app if it’s just going to immediately take you to the website to sign in…EVERY single time?? Never remembers my device and half the time says it accepted my order only for me to check back two days later and find out it didn’t. With the processing and mail time - 2+ weeks, how am I ever supposed to get my script on time??? NOT IMPRESSED!!
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Confusing
The message is a reminder of upcoming appointment and asks for response. There is only one response option: cancel! I have had this appointment for two years, and do not want to cancel! I am afraid to click on cancel! Doing so adds an additional circle to the one there already. What does that even mean? Will not respond!!!
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Not better for patient communication
I find the app requires WAY to many keystrokes before you can communicate with my provider. Other similar apps are much more user friendly (My Chart, Healow)
The 2 providers I have that use Klara are not reachable by telephone 90% off the time forcing me, the patient, to communicate via Klara.
The 2 providers I have that use Klara are not reachable by telephone 90% off the time forcing me, the patient, to communicate via Klara.
Horrible app!
Horrible app which is always slow and I have to delete and reinstall every time. The website isn’t much better either.
Annoying
Constantly asking to re-sign in even though the remember me option is enabled.
Locked out of medical account
The Klara app puts so many requests for credentials that if you want to use it multiple times in one day it'll trip its own security system and lock you out. How long until I can get back in? I don't know and Klara isn't clear about this online. Don't use this app if you want to retain access to your medical accounts.
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Absolute Garbage
One of doctors started using this & it’s absolute garbage! I’ve seen better apps 10 years ago. It doesn’t remember anything that you upload & if you take too long to fill something out, it’ll log you out. I may look into changing doctors if I have to keep using this!
App is a joke
You need to be an IT specialist to be able to log in. After you finally get logged in and click remember for 30 days, it doesn’t work, still have to go through the difficult login process all over again, useless app!
Dee Chandler
The text received for upcoming appts are lame
Nothing but an address. No I D
From WHO???
Nothing but an address. No I D
From WHO???
Logging In annoyance
Really annoying that there’s a “remember this device for 30 days” but it can’t remember the device for 30 seconds! Constantly have to go through the annoying sign in process as soon as I close the app!!!
Missing basic functionality
How is there no calendar reminder, or an address that you can tap, or text me the address? There is also no email and the login experience is possibly the worst. I’ve used this year - I’ve had to put my date of birth in five times already. I have no idea how this app has as many stars for being as outdated as it is.
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Not as good as using their website
This app was totally worthless. Tired of having to re-enter my credentials each time I got a text message, I assumed the app would remember me and make that easy after links expo. NOPE, in fact this app makes you log every time, so the text message links, if not expired, are much more convenient. And if they are expired, you just log into to their site with phone number and code they send. Don’t waste time and space installing app.
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Fix the login
Same issues with login as everybody else. It affects my experience with the app heavily - I can send a message and then 2 minutes later open the app again only to have to sign back in. The app does not remember you even if you click "remember me for 30 days". 2FA that you can't turn off is far more inconvenient than useful.
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Garbage app
This app has terrible functionality. It will stall out on login even if you mark it to remember you for 30 days. I have re logged in five times in one day bc it fails to load and just spins despite being on FiOS 1G WiFi. when you are in the app, the screens are not optimized for mobile use. This is a piss poor communication app to manage my son’s doctor’s appointments
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Constant login requests are annoying
Omg I hate this app as a patient! Every time I open it, it does MFA through a text message, then a face if scan, and THEN it asks me for dob! On EVERY app open! Saving information for 30 days option doesn't work.
Bad UI
Ok, so the app would get 5 stars except it’s irritating me. Every time I log in I get reminded that I should enable notifications.
I DON’T WANT TO. I get so many notifications from so many apps, I don’t need even more. I should have the opportunity to say “never ask me again”.
I DON’T WANT TO. I get so many notifications from so many apps, I don’t need even more. I should have the opportunity to say “never ask me again”.
Crashes and horrible login process
This app gets stuck on a white screen with loading icon, sometimes multiple times, every time I try to use it. I have to re-enter my phone number then wait for the code and then re-enter my son’s birthdate EVERY. DAMN. TIME. Even if I just did it a few minutes ago. So I’ll send a message to the doctor, switch to another app to check my email, get a notification that the doctor responded, go back to Klara and have to re-do all the login steps. Just absurd!!!!
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Security Taken Too Far
Question: What is the purpose of a checkbox option to "remember this device for 30 days" if you still have to sign in with face ID/password, a one time text code, and date of birth EVERY SINGLE TIME. And then it will automatically sign out after about 5 minutes of idle time. I understand the desire to protect PHI, I really do. But I don't share this device with anyone. I checked the box. My face id/password OR text verification should be enough, not all three.
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No point
What’s the point of having this if I have to literally log from my device through a website. It doesn’t remember anything either! When I get a notification from my provider if I navigate off the app even for a second I need to login with another code and then verify my identity again only for it to timeout. Way too buggy for me then my grandma is definitely not using it.
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The worst patient app ever
This app stinks. Always down and no answers from office staff.
