Some problems
When signing into the app I received an error message that my DOB was not valid before I completed entering it. Without completing that I was then taken to the terms and conditions with no way to exit. I could only close the app and begin again. After I was finished there was no way to sign out.
An eternity to load
This app never opens after I enter the verification code. It just continuously shows the loading symbol.
It’s awful
It just doesn’t work. You can’t leave a doctor, it never loads, it never saves any information of mine, it makes me log in over and over again and I’ll enter in my phone number over and over and over again. It’s exhausting when all I need to do is message my doctor. I hate that I have to go through them
Klara
Klara
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?
Dr. Erickson did a wonderful job removing the skin problem on my neck.
The Worst Patient Comm App
This is by far the most difficult and frustrating patient communication app I have ever used. About 75% of the time it doesn’t allow me to login, it doesn’t recognize my login name or password, it’s difficult to navigate, it’s not intuitive, and it doesn’t allow me to view actual test results in special cases.
PLEASE KLARA, give it up to MY CHART - In my opinion, The Golden Standard.
mfultondvm
PLEASE KLARA, give it up to MY CHART - In my opinion, The Golden Standard.
mfultondvm
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Patient
Too complicated. Patient portal system much easier to work with.
Completely useless
App never opens quickly, login never works, messages from doctors office take you too a browser instead of app, then it gets confused and have to reauthenticate even if you check to remember this device. You’re better off calling the office and listening un to hold music.
Is this app even still being maintained?
I’ve been trying to use this app with my doctor but I’m starting to think no one works on it. First I tried the website, which just loads forever and I have to reset multiple times for it to load. I thought the app probably would work better and initially it did! But now when I go back in to read the response to my initial message I can’t even re-login easily. It recognizes me, does a face unlock success symbol and then nothing. But if I re-enter as if it’s my first time to the site, I can get in, but that’s like 20 extra steps every time! Now I see all the bad reviews of the same experience. Wish my doctor would use another app… do better Klara!
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PITA to use
I don’t know who programmed this, but they clearly don’t know what they’re doing. The option to stay logged in for 30 days is useless. Check it as many times as you want, but you have to re-login every time you try to use the app. Clearly not programmed or designed by anybody who actually uses the program because if they did, they wouldn’t let this kind of nonsense remain in place.
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KLARA… Seems like it’s mostly about money
This comment has nothing to do with how I feel about my doctor or the clinic that she works in. It has to do with KLARA… First of all I have an older iPhone and I cannot get into that medical information program when I finally do get into it it tells me there was a problem with my last purchase which is not true and why should a money issue be the first thing that pops up when you’re trying to get information from your Doctor or check in for your appt. Early checkin? Impossible. OK now you’ve heard my rant I still love my doctor I just don’t prefer their choice of communication
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Never remembers
This app doesn’t use any on device authentication. It constantly prompts for a birthdate even an app. It doesn’t use Face ID or any other technologies like even the basic autofill from contacts. It’s terrible.
Logging in frustration
This app is so frustrating. I have to sign in every single time even though I say keep me signed in for 30 days.
Login is absurdly difficult
Doesn’t remember me and I always need to do around 3 rounds of authentication just to check a message
Can’t Even Log In
Not sure if others have this problem, but I can’t even log into the app. The website when I get texted a link times out the first 4 times I click it from multiple providers. So I thought I’d try the app to see if it was better, but the 2FA timed out after less than a second and told me my code was expired. Then it texted me multiple new codes without even asking me. Finally one of those worked and then it made me do 2FA via email but I had 3 emails at this point with all different codes. None of them worked. So I tried to start over and it accepted my text code after the first try, but then the email code timed out and it just told me to contact customer service. I gave up and went back to try to link that was texted to me again and it finally worked.
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So glitchy to log in
This app is so unbelievably temperamental to log in on. It routinely takes me 5+ tries. It either does an infinite loading spinner or it errors and restarts the login process when I put in the 2FA code. It’s not even consistently better or faster than clicking the link to open the browser. The app saves face ID and appears to not use it for anything at all.
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Glitchy
i guess this app does make communication between providers and patients convenient. but this app generally sucks. it takes forever to log in, which you have to do EVERY. SINGLE. TIME. you need to contact your provider, despite checking the "remember me for 30 days" box. there are constant "unexpected errors" in the log in. if you make a misclick you can't go back without causing an error that makes the app unusable for the entire day. i swear i hate this app.
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Ridiculous and Frustrating
The amount of effort needed to re-login every time my provider sends me a message is ridiculous. There is a box that you can tick that says “remember this device for 30 days” but even if you tick it, the app doesn’t remember your device. EVERY time I access the app I have to enter my phone number, get a code via text, enter my birthdate, check the boxes, find my provider, and then finally be able to send a message, and it’s so annoying. I have no idea how this app has such a high rating when there are way better patient communication apps available.
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Borderline useless and a potential liability
First, let’s start with how many steps are needed just to log in: phone number, face verification, SMS code, birth date, and privacy policy agreement. Every single time you want to open the app. Second, I’ve spent more time on the loading screen than I actually using any feature within the app. It stalls out about 60% of the time and I end up just using the browser client, which is only slightly more reliable than the app. For a medical communication platform Klara is more of a liability than anything. Healthcare providers, please use something else!!
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Too many steps
No way to recognize device. Have to navigate way too many screens to message provider team. Appreciate security, but build better controls internally.
A pain
Good concept but every time I access it there are ridiculous log in needs. I check the box to keep me signed in yet every day I have to redo my cell authentication AND enter birthday info. I dread getting messages through the app especially the frequent "thanks for your message" that requires similar authentication. I have multiple doctors on the app so is not the doctors driving this.
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