Comparison

Klara vs myPatientVisit

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Klara

This app facilitates secure communication between healthcare providers and patients through messaging and telemedicine. It offers features like HIPAA-compliant document sharing, automated patient outreach, and centralized message management for efficient practice operations.

Highlights
  • Secure messaging and video visits
  • Direct communication with patients and providers
  • HIPAA-compliant document sharing
  • Centralized message management
  • Message assignment to colleagues
  • Digital eForms for patients
  • Automated patient outreach
Features
Currently charting
Read full description

Thousands of healthcare teams across more than 40 specialties connect with and care for their patients using Klara’s secure messaging and telemedicine solution because it’s convenient and accessible to patients with no login, password, or download required—ever. With Klara, practices grow by providing patients with the convenient experience they demand while making their operations more efficient. Customer support is available in-app or by email at support@klara.com. FOR PROVIDERS (Patients, see below) With Klara, you can: 1. Provide your patients with excellent care no matter where they are through secure messaging and video visits 2. Communicate directly with patients, team members, and external providers 3. Whatever you’re sending — messages, documents, photos, or eForms — it’s all secure and HIPAA-compliant 4. Respond to texts, voicemails, website messages in one central place 5. Assign messages to your colleagues for quick responses 6. Send eForms for patients to fill out digitally 7. Automate routine patient outreach to patients before and after their appointments, including reminders, pre-visit instructions, post-visit follow-up, etc. 8. And more! You need a Klara account to use this app. Sign up for a free demo on our website. FOR PATIENTS Download the Klara app to connect with your doctor and other healthcare providers over secure messaging and video visits. You can also access Klara by going to patient.klara.com and entering your mobile phone number. Your healthcare provider must use Klara for you to use this app. If they’re not already using Klara, ask them to sign up today!

About

myPatientVisit

Manage your healthcare appointments and communications on the go. This app allows patients to check balances, view upcoming appointments, and securely message their provider's staff. It also features an "I'm Here" function to notify the office of your arrival.

Highlights
  • Check account balance
  • View upcoming appointments
  • Securely chat with provider staff
  • Notify office of arrival ('I'm Here' feature)
  • Receive push notifications for messages
Currently charting
Read full description

Welcome to the New myPatientVisit® App! We’ve launched a brand-new version of the myPatientVisit® mobile app — redesigned with you in mind! Whether you're managing your health on the go or from the comfort of home, our updated app makes it easier than ever to stay connected to your care. Why download the myPatientVisit® app? Stay on top of your appointments – View upcoming visits and never miss a check-up. Message your provider’s staff – Ask questions, request info, or follow up — all from your phone. Check your balance – Easily check your balance, view statements, and pay your bill in just a few taps. Secure and convenient – Your health information is protected and always at your fingertips. Getting started is simple: Ask your provider for an invitation to create your account at myPatientVisit.com. Once your account is set up, just log in to the app using your credentials. myPatientVisit® is available to all patients whose doctors use Nextech’s electronic healthcare and practice management systems. Not sure if your provider is connected? Just ask!

Screenshots

Klara4 screens
myPatientVisit4 screens

Verdict

The call

The clearest difference is update cadence: myPatientVisit at fortnightly against Klara's every 6 weeks. Klara's advantage is chart position (#11 vs #64) and iOS requirement (13.2 vs 17.6). On price, rating, review sentiment and ratings volume there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.6 for Klara against 4.6 for myPatientVisit. Both are backed by a comparable volume of ratings — 13K and 5.8K respectively. Written reviews are what separate them: 13% of Klara's written reviews are positive against 16% of myPatientVisit's.

UpkeepUpdate frequency

Klara ships an update every 6 weeks, myPatientVisit fortnightly. Both last shipped on September 23, 2026.

Scorecard3 real differences · 8 level
Klara versus myPatientVisit: the parameters behind the verdict, then further details
ParameterKlaramyPatientVisit
PriceFreeFree
Rating4.6 (13K ratings)4.6 (5.8K ratings)
Positive reviews13.2% of reviews15.8% of reviews — better
Number of ratings13K — better5.8K
Update frequencyEvery 6 weeksFortnightly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
Best chart rank#11 — better#64
DevicesiPhone, iPad, iPod — betteriPhone, iPad
Requires iOS13.2 — better17.6
Further details — not scored
Size40 MB48 MB
Age rating12+17+
DeveloperKlara Technologies Inc.NexTech Systems, Inc.

Customer experience

Klara

All ratings12,835 ratings
Positive90.0%
Neutral2.4%
Negative7.5%
Written reviews357 reviews
Positive13.2%
Neutral5.3%
Negative81.5%

myPatientVisit

All ratings5,774 ratings
Positive88.9%
Neutral2.9%
Negative8.2%
Written reviews95 reviews
Positive15.8%
Neutral2.1%
Negative82.1%

User reviews

Klara

From 13K App Store ratings

What we love

  • 👍 User-friendly interface
  • 🚀 Quick responses from staff
  • 💡 Convenient communication with doctors
  • 🚀 Efficient for scheduling appointments
  • 👍 Easy to upload documents and images

Room to improve

  • 🐛 Frequent log-out issues
  • 🔒 Lack of privacy/security concerns
  • 🐛 Unreliable video conferencing
  • 🐛 Buggy and freezing app
  • 🔒 Inability to control access to messages

myPatientVisit

From 5.8K App Store ratings

What we love

  • 👍 Easy to use (rare)
  • 👍 Good doctors and staff (mentioned in relation to the practice, not the app)
  • 👍 Can pay bills (limited functionality)
  • 👍 Can check-in for appointments (limited functionality)

Room to improve

  • 🐛 App freezes constantly
  • 🐛 Impossible to sign in/log in
  • 🐛 Slow and cumbersome interface
  • 🐛 Medical record number/codes not provided
  • 🐛 App doesn't work on iPad

Bugs and requests

Klara

Reported bugs

5 issues
  • Constant need to re-enter login credentials
  • Video calls not working as expected
  • App freezing and becoming unresponsive
  • Notifications not working as intended
  • Inconsistent behavior across devices

Requested features

5 requests
  • Separate message threads for different staff members
  • Improved security and privacy controls
  • Reliable video conferencing capabilities
  • Consistent 'remember me' functionality
  • Better notification system for appointments

myPatientVisit

Reported bugs

25 issues
  • App freezes
  • Cannot log in/sign in
  • App times out
  • Forms do not load or save
  • Information not visible while typing
Show 20 more
  • App crashes when updating personal information
  • Verification code rejected
  • App doesn't work on iPad
  • Dropdown lists are unusable
  • No way to reset password or username
  • Cannot complete transactions
  • Notifications not working
  • App and website credentials do not sync
  • Cannot view documents
  • Bypasses patient selection
  • Cannot edit completed forms
  • App only shows upcoming appointments
  • Cannot create an account/username
  • Error message: No Accounts Found
  • Cannot update medical information
  • No way to return to the home screen
  • App initially worked but stopped loading data
  • App doesn't show documents
  • Login attempts lock account
  • Password incorrect every time

Requested features

10 requests
  • Need a way to reset password/username
  • Improve app functionality to match website
  • Enable communication/messaging with doctor/staff
  • Allow viewing/updating of medical records and past forms
  • Provide clear explanations for ID numbers and security codes
Show 5 more
  • Improve UI for easier navigation
  • Fix iPad compatibility issues
  • Add more options to the app
  • Allow editing of completed forms
  • Provide a support phone number

In-app purchases

None

Klara

No in-app purchases

None

myPatientVisit

No in-app purchases

Questions

Is Klara free?
Klara is free to download, with no in-app purchases.
Is myPatientVisit free?
myPatientVisit is free to download, with no in-app purchases.
Which has better reviews, Klara or myPatientVisit?
Klara and myPatientVisit are both rated 4.6 out of 5 on the App Store, from 13K and 5.8K ratings respectively.
Do Klara or myPatientVisit have ads?
Neither Klara nor myPatientVisit shows ads.
Which is updated more often, Klara or myPatientVisit?
Klara ships an update every 6 weeks, and myPatientVisit fortnightly. Most recently, Klara was updated on September 23, 2026 and myPatientVisit on September 23, 2026.
Which is more popular, Klara or myPatientVisit?
Klara currently peaks at #11 in the App Store charts, and myPatientVisit at #64. Chart position reflects recent download velocity rather than total install base.

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