Klara vs myPatientVisit
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Klara
This app facilitates secure communication between healthcare providers and patients through messaging and telemedicine. It offers features like HIPAA-compliant document sharing, automated patient outreach, and centralized message management for efficient practice operations.
- Secure messaging and video visits
- Direct communication with patients and providers
- HIPAA-compliant document sharing
- Centralized message management
- Message assignment to colleagues
- Digital eForms for patients
- Automated patient outreach
Read full descriptionHide full description
Thousands of healthcare teams across more than 40 specialties connect with and care for their patients using Klara’s secure messaging and telemedicine solution because it’s convenient and accessible to patients with no login, password, or download required—ever. With Klara, practices grow by providing patients with the convenient experience they demand while making their operations more efficient. Customer support is available in-app or by email at support@klara.com. FOR PROVIDERS (Patients, see below) With Klara, you can: 1. Provide your patients with excellent care no matter where they are through secure messaging and video visits 2. Communicate directly with patients, team members, and external providers 3. Whatever you’re sending — messages, documents, photos, or eForms — it’s all secure and HIPAA-compliant 4. Respond to texts, voicemails, website messages in one central place 5. Assign messages to your colleagues for quick responses 6. Send eForms for patients to fill out digitally 7. Automate routine patient outreach to patients before and after their appointments, including reminders, pre-visit instructions, post-visit follow-up, etc. 8. And more! You need a Klara account to use this app. Sign up for a free demo on our website. FOR PATIENTS Download the Klara app to connect with your doctor and other healthcare providers over secure messaging and video visits. You can also access Klara by going to patient.klara.com and entering your mobile phone number. Your healthcare provider must use Klara for you to use this app. If they’re not already using Klara, ask them to sign up today!
myPatientVisit
Manage your healthcare appointments and communications on the go. This app allows patients to check balances, view upcoming appointments, and securely message their provider's staff. It also features an "I'm Here" function to notify the office of your arrival.
- Check account balance
- View upcoming appointments
- Securely chat with provider staff
- Notify office of arrival ('I'm Here' feature)
- Receive push notifications for messages
Read full descriptionHide full description
Welcome to the New myPatientVisit® App! We’ve launched a brand-new version of the myPatientVisit® mobile app — redesigned with you in mind! Whether you're managing your health on the go or from the comfort of home, our updated app makes it easier than ever to stay connected to your care. Why download the myPatientVisit® app? Stay on top of your appointments – View upcoming visits and never miss a check-up. Message your provider’s staff – Ask questions, request info, or follow up — all from your phone. Check your balance – Easily check your balance, view statements, and pay your bill in just a few taps. Secure and convenient – Your health information is protected and always at your fingertips. Getting started is simple: Ask your provider for an invitation to create your account at myPatientVisit.com. Once your account is set up, just log in to the app using your credentials. myPatientVisit® is available to all patients whose doctors use Nextech’s electronic healthcare and practice management systems. Not sure if your provider is connected? Just ask!
Screenshots
Verdict
The clearest difference is update cadence: myPatientVisit at fortnightly against Klara's every 6 weeks. Klara's advantage is chart position (#11 vs #64) and iOS requirement (13.2 vs 17.6). On price, rating, review sentiment and ratings volume there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.6 for Klara against 4.6 for myPatientVisit. Both are backed by a comparable volume of ratings — 13K and 5.8K respectively. Written reviews are what separate them: 13% of Klara's written reviews are positive against 16% of myPatientVisit's.
Klara ships an update every 6 weeks, myPatientVisit fortnightly. Both last shipped on September 23, 2026.
| Parameter | Klara | myPatientVisit |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (13K ratings) | 4.6 (5.8K ratings) |
| Positive reviews | 13.2% of reviews | 15.8% of reviews — better |
| Number of ratings | 13K — better | 5.8K |
| Update frequency | Every 6 weeks | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | #11 — better | #64 |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 13.2 — better | 17.6 |
| Further details — not scored | ||
| Size | 40 MB | 48 MB |
| Age rating | 12+ | 17+ |
| Developer | Klara Technologies Inc. | NexTech Systems, Inc. |
Customer experience
Klara
myPatientVisit
User reviews
Klara
From 13K App Store ratingsWhat we love
- 👍 User-friendly interface
- 🚀 Quick responses from staff
- 💡 Convenient communication with doctors
- 🚀 Efficient for scheduling appointments
- 👍 Easy to upload documents and images
Room to improve
- 🐛 Frequent log-out issues
- 🔒 Lack of privacy/security concerns
- 🐛 Unreliable video conferencing
- 🐛 Buggy and freezing app
- 🔒 Inability to control access to messages
myPatientVisit
From 5.8K App Store ratingsWhat we love
- 👍 Easy to use (rare)
- 👍 Good doctors and staff (mentioned in relation to the practice, not the app)
- 👍 Can pay bills (limited functionality)
- 👍 Can check-in for appointments (limited functionality)
Room to improve
- 🐛 App freezes constantly
- 🐛 Impossible to sign in/log in
- 🐛 Slow and cumbersome interface
- 🐛 Medical record number/codes not provided
- 🐛 App doesn't work on iPad
Bugs and requests
Klara
Reported bugs
5 issues- Constant need to re-enter login credentials
- Video calls not working as expected
- App freezing and becoming unresponsive
- Notifications not working as intended
- Inconsistent behavior across devices
Requested features
5 requests- Separate message threads for different staff members
- Improved security and privacy controls
- Reliable video conferencing capabilities
- Consistent 'remember me' functionality
- Better notification system for appointments
myPatientVisit
Reported bugs
25 issues- App freezes
- Cannot log in/sign in
- App times out
- Forms do not load or save
- Information not visible while typing
Show 20 moreShow fewer
- App crashes when updating personal information
- Verification code rejected
- App doesn't work on iPad
- Dropdown lists are unusable
- No way to reset password or username
- Cannot complete transactions
- Notifications not working
- App and website credentials do not sync
- Cannot view documents
- Bypasses patient selection
- Cannot edit completed forms
- App only shows upcoming appointments
- Cannot create an account/username
- Error message: No Accounts Found
- Cannot update medical information
- No way to return to the home screen
- App initially worked but stopped loading data
- App doesn't show documents
- Login attempts lock account
- Password incorrect every time
Requested features
10 requests- Need a way to reset password/username
- Improve app functionality to match website
- Enable communication/messaging with doctor/staff
- Allow viewing/updating of medical records and past forms
- Provide clear explanations for ID numbers and security codes
Show 5 moreShow fewer
- Improve UI for easier navigation
- Fix iPad compatibility issues
- Add more options to the app
- Allow editing of completed forms
- Provide a support phone number
In-app purchases
Klara
No in-app purchases
myPatientVisit
No in-app purchases









