Not working for more than one office
System is only letting me access one of my doctors office but the other doctors office that utilizes this app isn’t showing up
Poor design and execution
This app is very poorly organized. Developers should be held accountable for poor execution.
No i fo from doctor
It would be good if the doctor choose to use it also. He speaks with an Indian accent and I couldn’t understand a word he said.
Difficult
This patient portal is much more difficult to use than MyChart. Please consider changing!!
Very confusing
Very confusing. Not clear on what needs to be done
Nice
It’s great to have your doctor at your fingertip’s
Lack of User Support
I haven’t accessed my account for 3 years. Logged in today and am unable to add a new practice (we moved). Error tells me “unable to find an account”, but I am logged in. No support to be found via desktop or iPad.
Good app except
The app is pretty good but it has a bug and no way to report it. Twice I attempted to export my appointment to my calendar.
I didn’t realize it had a bug until I showed up to my appointment an hour late. When it exported my appointment it added an hour. The assumption was I had entered it incorrectly. I tried it again on my newly scheduled date and chose a different calendar. Same thing
I didn’t realize it had a bug until I showed up to my appointment an hour late. When it exported my appointment it added an hour. The assumption was I had entered it incorrectly. I tried it again on my newly scheduled date and chose a different calendar. Same thing
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ESI Patient Care Focused
From the drivers, greeters technicians/staff to the doctors, they are all friendly caring professional patient focused individuals that have team spirit & function as a well oiled machine. I loved the upbeat gal that checks you in just before surgery & even has Pom poms to cheer you on! I had an excellent experience.
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VitreoRetinal Surgery
Surgery Center a top notch place to have my Macular hole surgery. From check in to all explanations to what to expect with the surgery. Dr Davies has quite a team & makes you feel like family.
Procedure went well & my son & wife came in after surgery. Dr Davies explained what was done in detail & follow up next day in Duluth.
Very impressed with Surgical Specialty Of Minnesota in St Louis Park. MN
Procedure went well & my son & wife came in after surgery. Dr Davies explained what was done in detail & follow up next day in Duluth.
Very impressed with Surgical Specialty Of Minnesota in St Louis Park. MN
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Crashes & Loses Data
Most frustrating patient Portal app ever, and every provider uses a different one. Fill it out completely only to have it reset losing my hour of data input - not once, but twice
Exceptional Service
From the minute I entered the Door until I left, Everyone was welcoming, answering all my questions, explaining the process and how to follow up with any of my questions or concerns. Excellent First Visit. I look forward to working with the staff and Doctors in the future and would recommend them to anyone.
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App is slow
The app is slow loading and takes forever when clicking on different aspects
The user makes the difference-
Ok, so the app looks clear and easy to use, however it appears that nobody at my doctor’s office reads it. Maybe my medical request will be responded to once they need to use the app to collect $ from me…
Terrible client support
I am unable to add a second provider to my account. When I call the provider’s office, they have no idea how to fix the problem and there is no client support option other than the provider office.
Pretend you’re the patient before you release the app
Using my browser, I created an account and signed in. Now when I try to sign in using the app and same credentials, it says “ account already created” and prohibits me from signing in.
Doesn’t work!
App can’t schedule appointments and freezes all the time
P of Sh
This app is completely unusable.
The medical office only sends links to this garbage instead of a normal appointment confirmation.
Yes, I get it’s about “data security.”
But this security is useless if I can’t even log in.
I just need a simple notification with the date and time of my appointment.
Instead I get a link to an app that doesn’t work.
I can’t sign in.
So I have no idea when my appointment is.
Absolute trash. This app creates more problems than it solves.
The medical office only sends links to this garbage instead of a normal appointment confirmation.
Yes, I get it’s about “data security.”
But this security is useless if I can’t even log in.
I just need a simple notification with the date and time of my appointment.
Instead I get a link to an app that doesn’t work.
I can’t sign in.
So I have no idea when my appointment is.
Absolute trash. This app creates more problems than it solves.
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It’s pretty terrible
Ridiculously slow and cumbersome. A 10-year old could write a better web page. It’s typical of a medical data gathering interface. Slow and clunky with lots of backtracking, missed steps and waiting for their 1983 Gateway desktop to paint the screen. Almost made me want to change doctors.
Dr. Ryan Otwall
is the best!! Has such a great bedside manner and so informative about your health.
