Yawn
Response from developer
Hello Tusa, we apologise for any trouble you've experienced while using Careem. Please share with us a detailed description of the experience you faced on: http://careem.me/Apphelp to help us understand what happened and we'll look into it right away.
Can’t add payment - useless
Response from developer
Hello there, we apologise for the trouble you've experienced while using Careem. Please share with us a detailed description of the experience you faced on: http://careem.me/Apphelp to help us understand what happened and we'll look into it right away.
Stupid app
Response from developer
Hello there, we’re so sorry your experience with Careem didn’t match your expectations. We want to learn more about what happened and make things right. Please send us the details through this form: http://careem.me/Apphelp and we'll look into it with utmost priority.
its a scam
Response from developer
Hello there, we're terribly sorry to hear this. We strive to provide all of our customers with excellent service and experience and regret yours was less than satisfactory. To better assist you, could you please fill out this form http://careem.me/Apphelp with your contact information and detailed feedback?
US and UK credit cards not accepted
Response from developer
We're terribly sorry to hear this, Tamil. We strive to provide all of our customers with excellent service and experience and regret yours was less than satisfactory. To better assist you, could you please fill out this form http://careem.me/Apphelp with your contact information and detailed feedback?
Useless App
Response from developer
Hello Jenos, we're terribly sorry to hear that and we assure you that we're here to help. Please share your contact information through this link: http://careem.me/Apphelp, and we will look into it right away.
Horrible System
The app has few buttons to access and none of the buttons is « emergency ».
Thé bikes are good, but some are not working properly, so you might have to experiment a few times before going on your ride.
The subscription plans are great. One day is 20 AED, 1 week is 50 AED, 1 month 75 AED.
If you do bike often; it will be good to take for more. However, you get charged 10 AED for every additional 30 minutes after the first 45 minutes.
The main reason this application and company fails is because of the lack of maintenance, support and emergency contact.
Imagine you have a flat tyre situation suddenly. Or something broke down. What do you do? Fill out a form that they will reply to you after days.
And the metre will continue to count your minutes. So by the time they respond to you, you will probably be paying over hundreds if not thousands.
M’y issue was: I returned the bike to the dock. The metre didn’t stop. I tried to remove the bike from the dock, to place it somewhere else. But, it couldn’t get out, either. In short, it was stuck but the metre was ongoing.
I called the police. Hoping they will figure something out, but they couldn’t. They told me « shouldn’t there be emergency number » and guess what? There isn’t. So if you’re trapped in a situation; that’s it. You’re just going to get robbed.
This application and the service shouldn’t exist without an emergency number or without contestant maintenance.
So horrible.
Response from developer
We're terribly sorry to hear this, Shaima. We strive to provide all of our customers with excellent service and experience, and regret yours was less than satisfactory. To better assist you, could you please fill this form http://careem.me/Apphelp with your contact information and detailed feedback?
Not able to use camera
Response from developer
Hello Zanbaloot, we apologise for any trouble you've experienced while using Careem. Please share with us a detailed description of the experience you faced on: http://careem.me/Apphelp to help us understand what happened and we'll look into it right away.
Buggy App
Response from developer
Hello Eric, this is definitely not the type of feedback that we wish to receive. At Careem, we always try to live up and exceed the expectations of our beloved customers. To better assist you, could you please fill this form http://careem.me/Apphelp with your contact information and detailed feedback?
Crashes on launch
Response from developer
Hi Modar, we understand that this has been inconvenient for you and we truly apologize for it. To avoid similar inconvenience in future we request you to make sure that you're using the latest version of the app. If the issue still persists, please visit the following link: http://careem.me/Apphelp and our team will look into it for you.
Poor design of the purchasing and subscription
Response from developer
Hello there, we are sorry to hear about your experience with Careem. We appreciate you reaching out and are sorry to learn that our service has fallen short of the level you deserve. Please let us know your details via http://careem.me/Apphelp, and we'll try to resolve your issue as quickly as possible.
Extra charges not displayed on the app!
Response from developer
Hi Abadi, this is Ayasha from Careem Team. I am extremely sorry that your experience at Careem was not pleasant. I would request you to send your details through this form http://careem.me/Apphelp. I assure you that I will not let this go by without ensuring that you are 100% satisfied with the outcome.
scamer
Response from developer
We're terribly sorry to hear this, Shikopiko. We strive to provide all of our customers with excellent service and experience, and regret yours was less than satisfactory. In order for us to be able to provide you with the support you need, please fill this form http://careem.me/Apphelp with your detailed feedback.
Practically useless for foreigners
Response from developer
Hello there, Careem always tries to live up to the expectations of its beloved Customers! We’re sad to see you say that. We would recommend you sending us this form, https://bit.ly/3941NhW with your details. We assure you that we’ll work with you to resolve any issues as quickly as possible.
Stressful system
Good reliable bike with reasonable price , however why should I have to return a bike every 45 minutes ? This is so stupid system , I was so concern about finding next station , my over all ridding experience was so stressful . You don’t want to be charged additional 10 AED if you exceed 45 min ride . This is like renting a car and then you need to return the car every 45 min . If you want to charge people extra money then put price per hour . I rather to get any bike than renting Kareem bike. First time and last time .
Response from developer
Hi Movie inspector, Careem Bike's pricing structure is displayed on our kiosks, please bear with us whilst we work to share ride cost management techniques on our App and Website. We hope you'll continue to ride with Careem Bike!
They charge 10aed more per bike
And you pay for one day ride. Logic zero. So Instead of 40aed we paid 60
Response from developer
Hi Nikiraf, Careem Bike's pricing structure is displayed on our Kiosks and has two parts - a base subscription plan with unlimited number of 45 minute journeys and an additional charge at a rate of AED 10 per 30 minutes, or part thereof. Please bear with us whilst we work to share ride cost management techniques on our App and Website.
