CareFirst WellBeing Reviews: Is It Legit?

Name: CareFirst WellBeing
Rating: 4.48356 (517 reviews)

CareFirst WellBeing

Sharecare, Inc.

💪 Health & Fitness

🏥 Medical

Customer Experience

Positive experience25.7% of reviews

Neutral8.6% of reviews

Negative experience65.7% of reviews

~ Based on 35 written reviews from the US App Store.

What users say about CareFirst WellBeing

Reviews of CareFirst WellBeing are mostly negative: the Health & Fitness app is rated 4.5/5 from 517 App Store ratings. What users like most: helpful health coaches and personalized support, motivating fitness and wellness features. Top complaints: frequent app crashes and freezes, constant forced re-authentication and login issues. Summarized from real user reviews.

Positive things

👨‍⚕️Helpful health coaches and personalized support
💪Motivating fitness and wellness features
🎯Engaging RealAge questionnaire and health assessments
🧘Relaxation programs and professional advice videos
👍User-friendly interface (when working properly)
🏆Effective goal tracking and achievement system

Negative things

🐛Frequent app crashes and freezes
🔐Constant forced re-authentication and login issues
😕Confusing user interface and navigation
🔗Problematic integration with ShareCare app
📊Points and rewards not recording properly
⏱️Poor customer support response times
♿Accessibility issues (no captions for deaf users)
🔄App requires unnecessary multiple logins and portals
❌Inconsistent app performance over time

Is CareFirst WellBeing Safe?

CareFirst WellBeing appears safe based on user ratings. AppsHunter Safety Score for CareFirst WellBeing is 89/100.

This assessment is based on 517 user ratings, with an App Store average of 4.5/5.

Safety Analysis

86.6% of ratings point to a safe experience

3.9% of ratings suggest some concerns

9.5% of ratings point to a risky experience

~ Based on 515 App Store ratings for CareFirst WellBeing.

Is CareFirst WellBeing Legit?

CareFirst WellBeing appears to be a legitimate app. AppsHunter Legitimacy Score for CareFirst WellBeing is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Absolutely the worst!

This app NEVER works right.
ALWAYS glitches and freezes. I’m not being hyperbolic. It has NEVER worked without crashing a few times.
Worst app on my phone!!!!

CChriscleo

2 months ago

Difficult app

Not user friendly. Constant error popups. Doesn’t track activity accurately. Extremely difficult to sync any device to it and set it to my own preference. Was forced to set to what app/Carefirst wanted.

Ggroverwife

3 months ago

Response from developer

Thanks for taking the time to review the CareFirst Wellbeing app. We'd be happy to take a look into this for you. Please email us at customersupport@sharecare.com and our team will research your request and get back to you. Hector - CareFirst Wellbeing Customer Service

The glitchiest app on your phone

They must have walked our employers through screenshots rather than a live demo of the app when they sold them on it.
Good content and relevant stuff. But it takes a few tries. After shutting the app down and reopening several times you might get to what you’re looking for. Not exaggerating. I have not had one seamless experience yet. Very frustrating!!!

CChriscleo

3 months ago

Response from developer

Concept Great, Quality… Leaves Desire

The concept of having a hub is great, but the actual app crashes and just doesn’t load. I’ll get a notification, do Face ID, and then it just freezes. It’s happened for over a year, even after the most recent update.

On another note, it would be nice to search doctors within the app.

Mmagicalgoose

4 months ago

Response from developer

Thanks for taking the time to review the CareFirst Wellbeing app. I'm sorry about the issue you encountered with the app. We'd be happy to take a look into this for you. Please email us at customersupport@sharecare.com and our team will research your request and get back to you. Hector - CareFirst Wellbeing Customer Service

Love the concept hate the app!

You can never seem to attest and get your points. You enter the info and it doesn’t add your points. This app gets worse EVERY year!

BABlaQue The Authoreds

7 months ago

Response from developer

Confusing

This app is confusing. I went to sign up for a virtual challenge and it had download the share care app and when I did I had to go back to the wellbeing app to complete the process. That’s way too much and the challenges flyer mentioned none of this. I had to call customer for assistance.

GGainesDee

8 months ago

Response from developer

Thanks for taking the time to review the CareFirst Wellbeing app. We'd love the opportunity to work with you to get this issue resolved. Please email us at customersupport@sharecare.com and our team will research your request and get back to you. Hector - CareFirst Wellbeing Customer Service

Experience

Not very user friendly. Crashes a lot.

Ooptimisppp

8 months ago

Response from developer

Thanks for taking the time to review the CareFirst Wellbeing app. Please email us at customersupport@sharecare.com and our team will research your request and get back to you. Hector - CareFirst Wellbeing Customer Service

Broken

The app sends me notifications, but I can’t get it to open. Just hangs after taking my faceid.

SSeanF186

a year ago

Where are my benefits, BCBS?

Seriously, I’ve went through three different login portals and two different password resets and an app install and I STILL don’t know if the stupid health insurance plan that I’m required to have comes with, at least, a gym membership.

RRandomAngryDude5467

a year ago

Response from developer

Terrible App

I’ve had the app for a little over a week now. Crashes all the time. Most of the time it doesn’t even open. Impossible to use.

JJoluv527

a year ago

Buggy. Terrible

I have to restart the app every time I switch function on the in-app menu. This version is aweful.

SSJRuss

a year ago

Horrible

I have created an account but can not continue until the share care account links and they will not link. So no matter what I do. I cannot access my care first. Why do I need 2 separate apps for 1 account. Waste of time.

HHayman4

a year ago

Response from developer

Thanks for taking the time to review the CareFirst Wellbeing app. I'm sorry about the issue you encountered with the app. Please contact us at customersupport@sharecare.com and share as much information as you can. We will be happy to investigate your case. Thank you for Posting! Hector - CareFirst Wellbeing Customer Service

Engaged

This app has helped me and kept me engaged more than any other health app I’ve used.

JJaylp2025

a year ago

Response from developer

Thanks for taking the time to review the CareFirst Wellbeing app. We will keep working to provide a good user experience. If there is any feedback or suggestion, you can email us at customersupport@sharecare.com. Have a wonderful day! Hector - CareFirst Wellbeing Customer Service

FRUSTRATED

I have had problems with this app and ShareCare. I have tried every fix with this app. Once it opens it takes me directly to settings and as soon as I close it the app completely shuts down. As for the ShareCare app that is worse. GOOD LUCK WITH THEIR TECH SUPPORT. I have been waiting 2 weeks for “some one to get back to me”. Don’t call them because they just take your information and say they will email you. This is the worse company I have ever dealt with. So I can’t use either program and now have to opt out. I know my employer paid a lot of money to participate. WHAT A WASTE!

JJakewood99

a year ago

Response from developer

Hello, Thanks for taking the time to review the CareFirst Wellbeing app. We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at customersupport@sharecare.com and our team will research your request and get back to you. CareFirst Wellbeing Customer Service

Health is Wealth

Feeling great and motivated :) blessed to discover this app

EMEllain Morit

2 years ago

Love the app and features!!

I love the RealAge questionnaire and the results- Eye opening!! The program with videos to relax and professionals who give advice.. just one thing that I find annoying is the podcasts. I am deaf and there are no captions or anything.

IIm4asl

2 years ago

Response from developer

Thanks for taking the time to review the CareFirst Wellbeing app and for your feedback! Any improvement suggestions will be passed on to our internal teams for consideration. Stay tuned for future releases and thanks for your interest! Feel free to email us at customersupport@sharecare.com if additional assistance is needed. Hector - CareFirst Wellbeing Customer Service

Share Care app

This app just directs me to download share care app. No idea why the programs and advertisements insists to download this instead of share care directly.

Kkumar5509

2 years ago

Hard to navigate

It’s very hard to navigate and to find what I need. It needs to be simplified.

Nnazfn

2 years ago

Wellbeing

I love how easy it is to use the app. I map love the interaction with the coaches to help provide you with many different ways to improve your health.
Steph R

SStephrohe

2 years ago

Response from developer

Thanks for taking the time to review the CareFirst Wellbeing app. We are pleased that you enjoy the app. It's delightful to hear such positive experience and it's always a pleasure to serve our users. If there is any feedback or suggestion, you can email us at customersupport@sharecare.com. Hector - CareFirst Wellbeing Customer Service

App feedback - Login

No reason why approximately once a month the app forces you to sign back in and go through the process of seemingly resetting your PIN, especially since utilizing the app daily.

FCFrmr CF

2 years ago

Response from developer

Thanks for taking the time to review the CareFirst Wellbeing app. I'm sorry about the issue you encountered with the app. We request you to upgrade the app to the latest version. . If you have any more issues, please email us at customersupport@sharecare.com and our team will research your request and get back to you. Hector - CareFirst Wellbeing Customer Service