CareFirst WellBeing User Reviews

Name: CareFirst WellBeing
Rating: 4.5 (491 reviews)

CareFirst WellBeing

Sharecare, Inc.

💪 Health & Fitness

🏥 Medical

Customer Experience

Positive experience29.0% of reviews

Neutral9.7% of reviews

Negative experience61.3% of reviews

~ Based on 31 written reviews from the US App Store.

What users say

Summarized from real user reviews of CareFirst WellBeing. Based on 491 reviews and a 4.5/5 average, it highlights the 6 positives and 9 negatives reviewers mention most about this Health & Fitness app.

Positive things

👨‍⚕️Helpful health coaches and personalized support
💪Motivating fitness and wellness features
🎯Engaging RealAge questionnaire and health assessments
🧘Relaxation programs and professional advice videos
👍User-friendly interface (when working properly)
🏆Effective goal tracking and achievement system

Negative things

🐛Frequent app crashes and freezes
🔐Constant forced re-authentication and login issues
😕Confusing user interface and navigation
🔗Problematic integration with ShareCare app
📊Points and rewards not recording properly
⏱️Poor customer support response times
♿Accessibility issues (no captions for deaf users)
🔄App requires unnecessary multiple logins and portals
❌Inconsistent app performance over time

Is CareFirst WellBeing Safe?

CareFirst WellBeing appears safe based on user ratings. AppsHunter Safety Score for CareFirst WellBeing is 89/100.

This assessment is based on 491 user ratings, with an App Store average of 4.5/5.

Safety Analysis

87.2% of ratings point to a safe experience

3.9% of ratings suggest some concerns

9.0% of ratings point to a risky experience

~ Based on 491 App Store ratings for CareFirst WellBeing.

Is CareFirst WellBeing Legit?

CareFirst WellBeing appears to be a legitimate app. AppsHunter Legitimacy Score for CareFirst WellBeing is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Love the concept hate the app!

You can never seem to attest and get your points. You enter the info and it doesn’t add your points. This app gets worse EVERY year!

BlaQue The Authoreds

4 months ago

Response from developer

Thanks for taking the time to review the CareFirst Wellbeing app. We'd be happy to take a look into this for you. Please email us at customersupport@sharecare.com and our team will research your request and get back to you. Hector - CareFirst Wellbeing Customer Service

Confusing

This app is confusing. I went to sign up for a virtual challenge and it had download the share care app and when I did I had to go back to the wellbeing app to complete the process. That’s way too much and the challenges flyer mentioned none of this. I had to call customer for assistance.

GainesDee

4 months ago

Response from developer

Thanks for taking the time to review the CareFirst Wellbeing app. We'd love the opportunity to work with you to get this issue resolved. Please email us at customersupport@sharecare.com and our team will research your request and get back to you. Hector - CareFirst Wellbeing Customer Service

Experience

Not very user friendly. Crashes a lot.

optimisppp

4 months ago

Response from developer

Thanks for taking the time to review the CareFirst Wellbeing app. Please email us at customersupport@sharecare.com and our team will research your request and get back to you. Hector - CareFirst Wellbeing Customer Service

Broken

The app sends me notifications, but I can’t get it to open. Just hangs after taking my faceid.

SeanF186

8 months ago

Where are my benefits, BCBS?

Seriously, I’ve went through three different login portals and two different password resets and an app install and I STILL don’t know if the stupid health insurance plan that I’m required to have comes with, at least, a gym membership.

RandomAngryDude5467

a year ago

Response from developer

Thanks for taking the time to review the CareFirst Wellbeing app. I'm sorry about the issue you encountered with the app. We'd be happy to take a look into this for you. Please email us at customersupport@sharecare.com and our team will research your request and get back to you. Hector - CareFirst Wellbeing Customer Service

Terrible App

I’ve had the app for a little over a week now. Crashes all the time. Most of the time it doesn’t even open. Impossible to use.

Joluv527

a year ago

Response from developer

Thanks for taking the time to review the CareFirst Wellbeing app. I'm sorry about the issue you encountered with the app. Please email us at customersupport@sharecare.com and our team will research your request and get back to you. Hector - CareFirst Wellbeing Customer Service

Buggy. Terrible

I have to restart the app every time I switch function on the in-app menu. This version is aweful.

SJRuss

a year ago

Horrible

I have created an account but can not continue until the share care account links and they will not link. So no matter what I do. I cannot access my care first. Why do I need 2 separate apps for 1 account. Waste of time.

Hayman4

a year ago

Response from developer

Thanks for taking the time to review the CareFirst Wellbeing app. I'm sorry about the issue you encountered with the app. Please contact us at customersupport@sharecare.com and share as much information as you can. We will be happy to investigate your case. Thank you for Posting! Hector - CareFirst Wellbeing Customer Service

Engaged

This app has helped me and kept me engaged more than any other health app I’ve used.

Jaylp2025

a year ago

Response from developer

Thanks for taking the time to review the CareFirst Wellbeing app. We will keep working to provide a good user experience. If there is any feedback or suggestion, you can email us at customersupport@sharecare.com. Have a wonderful day! Hector - CareFirst Wellbeing Customer Service

FRUSTRATED

I have had problems with this app and ShareCare. I have tried every fix with this app. Once it opens it takes me directly to settings and as soon as I close it the app completely shuts down. As for the ShareCare app that is worse. GOOD LUCK WITH THEIR TECH SUPPORT. I have been waiting 2 weeks for “some one to get back to me”. Don’t call them because they just take your information and say they will email you. This is the worse company I have ever dealt with. So I can’t use either program and now have to opt out. I know my employer paid a lot of money to participate. WHAT A WASTE!

Jakewood99

a year ago

Response from developer

Hello, Thanks for taking the time to review the CareFirst Wellbeing app. We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at customersupport@sharecare.com and our team will research your request and get back to you. CareFirst Wellbeing Customer Service

Health is Wealth

Feeling great and motivated :) blessed to discover this app

Ellain Morit

a year ago

Love the app and features!!

I love the RealAge questionnaire and the results- Eye opening!! The program with videos to relax and professionals who give advice.. just one thing that I find annoying is the podcasts. I am deaf and there are no captions or anything.

Im4asl

a year ago

Response from developer

Thanks for taking the time to review the CareFirst Wellbeing app and for your feedback! Any improvement suggestions will be passed on to our internal teams for consideration. Stay tuned for future releases and thanks for your interest! Feel free to email us at customersupport@sharecare.com if additional assistance is needed. Hector - CareFirst Wellbeing Customer Service

Share Care app

This app just directs me to download share care app. No idea why the programs and advertisements insists to download this instead of share care directly.

kumar5509

a year ago

Response from developer

Hard to navigate

It’s very hard to navigate and to find what I need. It needs to be simplified.

nazfn

2 years ago

Wellbeing

I love how easy it is to use the app. I map love the interaction with the coaches to help provide you with many different ways to improve your health.
Steph R

Stephrohe

2 years ago

Response from developer

Thanks for taking the time to review the CareFirst Wellbeing app. We are pleased that you enjoy the app. It's delightful to hear such positive experience and it's always a pleasure to serve our users. If there is any feedback or suggestion, you can email us at customersupport@sharecare.com. Hector - CareFirst Wellbeing Customer Service

App feedback - Login

No reason why approximately once a month the app forces you to sign back in and go through the process of seemingly resetting your PIN, especially since utilizing the app daily.

Frmr CF

2 years ago

Response from developer

Thanks for taking the time to review the CareFirst Wellbeing app. I'm sorry about the issue you encountered with the app. We request you to upgrade the app to the latest version. . If you have any more issues, please email us at customersupport@sharecare.com and our team will research your request and get back to you. Hector - CareFirst Wellbeing Customer Service

Expensive

I had carefirst for a couple years and they are the biggest insurance scam I’ve ever experienced. Carefirst has a nice sales pitch but then you come to find out patients, I mean customers who actually pay for their dysfunctional insurance plan can expect high unexpected costs with subpar benefits. The app is horrible. The customer support has long wait times (except for sales which you get right though). The coverage is confusing and calling to verify coverage still has no guarantee you have coverage. I hope you don’t have to file a claim, appeal or grievance because you will have to mail it to carefirst. Not email, not fax just mail and your mail will probably get lost. Use certified mail. Carefirst has lost 3 of the 4 things I had to mail to them. Luckily I knew they were scam artists so I referenced the certified mail delivery and carefirst staff decided to search their garbage cans extra hard and found my appeals, claims and grievances. Don’t walk away from Carefirst, run. Have you ever gone to an in network dentist and then received an out of network bill because the dentist was in network but their office wasn’t? How about having an in network teledoc appointment and then receiving an out of network lab bill for the bloodwork associated with that appointment? Labsork is out of network because the in network provider you saw for your teledoc appointment lives in a different state than you do and carefirst bases their lab work coverage on the residence of the provider. It’s your insurance coverage. You should have known the appointment is in network and the lab won’t be because lab work claims go off NPI residency. If you call carefirst to make sure you have in network coverage they will tell you all information given to you might not be accurate. Nice way to avoid all responsibility carefirst. Its impossible to know your coverage when carefirst isn’t even confident in telling you what’s in network.
These are the types of games CareFirst plays with their dental and medical claims. Their app is trash just like everything else about Carefirst. Don’t believe me? Try it out for yourself. If you’re healthy and don’t use your insurance, you shouldn’t have any problems with them. Your problems aren’t a priority for Carefirst. You're just a number to them. I have a $1,000 out of pocket lab bill associated with a teledoc wellness exam. It’s preventative care but somehow carefirst was able to put the claim out of network and pay less than 10% of the total bill. I hate carefirst and their stupid app. Don’t get bloodwork if it’s ordered from their teledoc providers.

180

2 years ago

Response from developer

Thanks for taking the time to review the CareFirst Wellbeing app and for your feedback! Any improvement suggestions will be passed on to our internal teams for consideration. Stay Feel free to email us at customersupport@sharecare.com if additional assistance is needed. Hector - CareFirst Wellbeing Customer Service

Review

I love this app so easy to navigate and it’s so helpful when you need it most!

Asdfghjjjl

2 years ago

Response from developer

Hello - Thanks for taking the time to review the Sharecare app and your encouraging star ratings! We will keep working to provide a good user experience. If there is any feedback or suggestion, you can email us at customersupport@sharecare.com. Have a wonderful day! Hector - CareFirst Wellbeing Customer Service

All useless junk

The profound arrogance of having anything other than my insurance ID information - which I need for any healthcare. Every stock photo in this app was taken with an expensive camera, and every program built with expensive software, all purchased with money that should be in my pocket.

someoneelsesname

2 years ago

Response from developer

Hello, thank you for your honest review! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at customersupport@sharecare.com and our team will research your request and get back to you. Hector - CareFirst Wellbeing Customer Service