Great idea, but they can’t make it work
I have used cargaroo four times and tried to use it fifth. The first time was fine.
The second, third and fourth times all had a a problem requiring contacting Cargaroo.
The fifth time also required contacting Cargaroo, but was never resolved so I never used it.
Problems I have had:
- unlocking not working
- locking not working
- bike around the corner from where maps says
- bike not on map despite being available (according to customer support)
- my Cc on record expired but cargaroo let me rent and then sent me a link. The link did not work. After following up, I got a working link, but no matter what means of payment I chose; it took me to the cc payment page.
- app gave me phone number as only contact method, another app page gave me phone number or chat, phone number didn’t work.
- chat customer service told me that phone service no longer existing and add page was out of date.
I gave up for about a year, tried again today. I found:
- map not loading at all (that’s today - it just says “Loading…” I did everything suggested by the chat assistant, including deleting and reinstalling g the app. No change.
- chat assistant told me that they couldn’t help more, and gave me a phone number to call.
- no one answers the phone. The phone doesn’t even ring.when I try this number, I immediately get what sounds like a fast busy signal.
At this point, I do not see how Cargaroo can survive, I should be a power user, but every time I try, I get a problem that shows me that I can’t trust it work when I need it.
If Cargaroo cannot work out unlocking bones, locking bones, locating bones, telling customers where to find bikes, accepting payment, and providing functional means for customers with problems to contact staff who can the resolve the problem, I do not see how they can retain customers.
The second, third and fourth times all had a a problem requiring contacting Cargaroo.
The fifth time also required contacting Cargaroo, but was never resolved so I never used it.
Problems I have had:
- unlocking not working
- locking not working
- bike around the corner from where maps says
- bike not on map despite being available (according to customer support)
- my Cc on record expired but cargaroo let me rent and then sent me a link. The link did not work. After following up, I got a working link, but no matter what means of payment I chose; it took me to the cc payment page.
- app gave me phone number as only contact method, another app page gave me phone number or chat, phone number didn’t work.
- chat customer service told me that phone service no longer existing and add page was out of date.
I gave up for about a year, tried again today. I found:
- map not loading at all (that’s today - it just says “Loading…” I did everything suggested by the chat assistant, including deleting and reinstalling g the app. No change.
- chat assistant told me that they couldn’t help more, and gave me a phone number to call.
- no one answers the phone. The phone doesn’t even ring.when I try this number, I immediately get what sounds like a fast busy signal.
At this point, I do not see how Cargaroo can survive, I should be a power user, but every time I try, I get a problem that shows me that I can’t trust it work when I need it.
If Cargaroo cannot work out unlocking bones, locking bones, locating bones, telling customers where to find bikes, accepting payment, and providing functional means for customers with problems to contact staff who can the resolve the problem, I do not see how they can retain customers.
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Bicycles look great, shame about the app
Unable to get past phone number check screen :-(
Does not work
There is a glitch in the app meaning it won’t send you a code to confirm your phone, and there is no place to access help or provide feedback.
Can’t even register due to app glitches
Real shame but it’s clearly very poorly designed
Rotterdam experience
This app is a mess just go right to the excellent competitor Baqme. Same product but theirs works extremely well.
This app 🤮 especially for anyone who’s not from the Netherlands or a close country due to sign up issues. That said I tried many ways even tried their support team…. They didn’t even answer after the initial bot interaction.
This app 🤮 especially for anyone who’s not from the Netherlands or a close country due to sign up issues. That said I tried many ways even tried their support team…. They didn’t even answer after the initial bot interaction.
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