Money deducted, but report not provided
I paid for a vehicle history report through the app, and the payment was successfully deducted from my account. However, the report was never provided, and there is no order/history section showing my purchase.
I have tried checking the app, but there is no way to access the report or properly track the payment. This is extremely disappointing after being charged for a service that was not delivered.
I have tried checking the app, but there is no way to access the report or properly track the payment. This is extremely disappointing after being charged for a service that was not delivered.
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Vehicle challan
had a pending challan on my car and tried to clear it through the CarInfo app. The money was deducted from my account, so I assumed the fine was settled. However, out of nowhere, I received another notification stating the challan was still unpaid. I was shocked because I hadn't even been driving my vehicle, so I couldn't understand how a new fine was issued. Later, I realized the original payment never went through, even though the amount was debited. CarInfo was extremely careless and never notified me about the failed transaction, forcing me to pay the challan a second time. I emailed their support team explaining the issue, and they assured me a refund within 7 days. It has now been over 12 days, and I still haven't received my money back. I also reached out repeatedly on WhatsApp, but I only received generic replies stating they are "reviewing" the matter. Furthermore, the helpline number they provided does not connect—it seems completely fake. I am extremely dissatisfied with their service and strongly advise everyone to avoid using CarInfo for challan payments.
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Unsettled payment, extra fees, and fake support – Avoid!
Extremely disappointed with CarInfo. I paid a traffic fine through this app on September 6th, incurring extra service charges. Weeks later, the fine still shows as pending with zero updates from the app or the RTO.
Worse, when I clicked on "Help & Support," it redirected me to a WhatsApp number that isn't even registered on WhatsApp. This lack of support and phantom contact info feels extremely suspicious.
Save your money and avoid third-party convenience fees. Always use the official RTO portal directly.
Worse, when I clicked on "Help & Support," it redirected me to a WhatsApp number that isn't even registered on WhatsApp. This lack of support and phantom contact info feels extremely suspicious.
Save your money and avoid third-party convenience fees. Always use the official RTO portal directly.
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Challan still pending
⭐ 1/5
Very disappointing and frustrating experience. I paid my challan through this app almost 3 months ago, and the payment was successful, but my challan is still not properly updated/cleared. For the last 3 months I have been waiting and following up, but instead of resolving the issue, I have just been kept waiting.
If you are taking payment from customers, it is your responsibility to make sure the payment reaches the concerned department and the challan is properly settled. Taking the money and then making the customer wait for months is completely unacceptable.
I strongly recommend checking everything carefully before making any challan payment through this app. Very poor service, very poor support, and extremely frustrating experience. I just want my money back or my challan properly cleared after waiting for 3 months.
Very disappointing and frustrating experience. I paid my challan through this app almost 3 months ago, and the payment was successful, but my challan is still not properly updated/cleared. For the last 3 months I have been waiting and following up, but instead of resolving the issue, I have just been kept waiting.
If you are taking payment from customers, it is your responsibility to make sure the payment reaches the concerned department and the challan is properly settled. Taking the money and then making the customer wait for months is completely unacceptable.
I strongly recommend checking everything carefully before making any challan payment through this app. Very poor service, very poor support, and extremely frustrating experience. I just want my money back or my challan properly cleared after waiting for 3 months.
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Good app, but need improvement in FASTag delivery & support
I ordered a FASTag through the CarInfo app, but I haven't received it yet, and there has been no proper response to my email query so far. Please provide transparent, real-time tracking for FASTag orders directly inside the iOS app. Support responses via email need to be much faster, especially for paid services.
If there's any delay from the delivery partner, users should be notified in advance via app notifications.(Hope the team takes this feedback to improve support and resolves my pending order soon.)
If there's any delay from the delivery partner, users should be notified in advance via app notifications.(Hope the team takes this feedback to improve support and resolves my pending order soon.)
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