Unclear pricing
Used to be £18.99 py for Porsche 997, surprised to see my account debited by £64.67!! Customer service seriously unhelpful, don’t want to know when I asked for a refund. Since they introduced the general-use scanner the fault codes for Porsche are useless, just general codes that are misleading during diagnosis. Avoid for Porsches
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Poor design, horrible customer service
The app works “ok” at best. Recently required about 15 tries to run simple diagnostics, and product flow is absolute trash. Very poorly designed. Couldn’t even give me a clean code on an obvious misfire. To add to the frustration they customer service is appalling. No clear path to cancel. No clear idea of how much you are paying. Shocking lack of transparency. Fortunately many alternatives in today’s day and age. Frustrating as I have been a Carly user for 4 years but it’s just gotten so bad I can’t in good conscience remain anymore.
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Completely defective
Update: they never offered a refund. They tried to force me through a bureaucratic process. Lost over a hundred dollars on an app that doesn’t even function
I used the app for the first time in a while and they say they have “improved Toyota diagnostics” so I need to reselect my vehicle. Of course the variant of my vehicle which was previously present is now gone, and when I connect and run diagnostics the app tells me my car ignition is off when it’s clearly running.
And of course, because they know most people only need the app infrequently they force you to pay for an entire year up front. REFUND!
I used the app for the first time in a while and they say they have “improved Toyota diagnostics” so I need to reselect my vehicle. Of course the variant of my vehicle which was previously present is now gone, and when I connect and run diagnostics the app tells me my car ignition is off when it’s clearly running.
And of course, because they know most people only need the app infrequently they force you to pay for an entire year up front. REFUND!
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Slimy
This app is okay to use but doesn’t actually clear codes just shows you what codes are on. Also the subscription is very slimy! They require you to cancel your subscription a month before your subscription ends and they will refuse to refund the money! Would highly recommend not getting this app or the subscription
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Consumer hostile
Terrible company. Happy to take your money and add you to a subscription without you knowing. Increase it 20% just because they feel like it. Have to email them to cancel: sign up is easy but cancelling is as hard as they can make it.
Edit: because the developer claims this doesn’t happen, here is the exact text of the email:
“To continue providing you with the best possible experience, we will be adjusting the annual price of your subscription by 20%. This change will take effect with your next direct debit. The price adjustment is necessary due to rising production and licensing costs, as well as increasing expenses for technical infrastructure and the distribution of our service.”
They are LIARS.
Edit: because the developer claims this doesn’t happen, here is the exact text of the email:
“To continue providing you with the best possible experience, we will be adjusting the annual price of your subscription by 20%. This change will take effect with your next direct debit. The price adjustment is necessary due to rising production and licensing costs, as well as increasing expenses for technical infrastructure and the distribution of our service.”
They are LIARS.
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