Run away
Only yearly
2014 challenger
Response from developer
We’re sorry that you had a frustrating experience.You can reach our support here: https://support.mycarly.com/hc/en-us/requests/new?ticket_form_id=360000444960, Include "To Support Manager" in the title, so we can prioritize it. We're confident we can find a solution together.
Simplification
Silent £107 auto-renewal, no warning, no refund
No reminder, a one-month cancellation window on an annual renewal, and a flat refusal to refund an unused licence. That isn’t how a company that respects its customers behaves. If you do buy, set a calendar reminder at least five weeks before the renewal date and cancel straight away. Better still, choose a diagnostics app that doesn’t rely on customers forgetting.
Response from developer
Thanks for your feedback about our policy. The pricing model is presented at checkout, where customers actively agree to the terms. Besides this, T&C specify how cancellations should ideally be made one month before renewal to avoid unwanted charges. However, we understand that plans can change, and we offer flexibility; you can often process cancellations shortly before renewal. It is never our intention to make a surprise out of this situation, and we are sorry you got this impression.









