Only yearly
I have my scanner it got expired i want to use it for one time only it ask me to pay for the whole year
2014 challenger
エンジンチェックランプの内容を見ようと接続したもののECUが見つかりませんというエラーが出て診断できませんでした。 先月は問題なく診断できたのに 今日はなぜ？
Response from developer
We’re sorry that you had a frustrating experience.You can reach our support here: https://support.mycarly.com/hc/en-us/requests/new?ticket_form_id=360000444960, Include "To Support Manager" in the title, so we can prioritize it. We're confident we can find a solution together.
Simplification
So easy to use,just plug in,turn on your ignition and find out just how you car is running.Simple instructions,great features and reasonably priced. Save money on large mechanics bills with simple guides to putting your car back on track.
Silent £107 auto-renewal, no warning, no refund
Be warned before you buy Carly. My annual licence auto-renewed for £107 without a single reminder email beforehand. I contacted support the same day the charge appeared, said I didn’t want the renewal and hadn’t used it, and asked for a refund. They refused, saying I should have cancelled at least a month before the renewal date, a deadline buried in the T&Cs that they never reminded me of.
No reminder, a one-month cancellation window on an annual renewal, and a flat refusal to refund an unused licence. That isn’t how a company that respects its customers behaves. If you do buy, set a calendar reminder at least five weeks before the renewal date and cancel straight away. Better still, choose a diagnostics app that doesn’t rely on customers forgetting.
No reminder, a one-month cancellation window on an annual renewal, and a flat refusal to refund an unused licence. That isn’t how a company that respects its customers behaves. If you do buy, set a calendar reminder at least five weeks before the renewal date and cancel straight away. Better still, choose a diagnostics app that doesn’t rely on customers forgetting.
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Unclear pricing
Used to be £18.99 py for Porsche 997, surprised to see my account debited by £64.67!! Customer service seriously unhelpful, don’t want to know when I asked for a refund. Since they introduced the general-use scanner the fault codes for Porsche are useless, just general codes that are misleading during diagnosis. Avoid for Porsches
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Poor design, horrible customer service
The app works “ok” at best. Recently required about 15 tries to run simple diagnostics, and product flow is absolute trash. Very poorly designed. Couldn’t even give me a clean code on an obvious misfire. To add to the frustration they customer service is appalling. No clear path to cancel. No clear idea of how much you are paying. Shocking lack of transparency. Fortunately many alternatives in today’s day and age. Frustrating as I have been a Carly user for 4 years but it’s just gotten so bad I can’t in good conscience remain anymore.
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Completely defective
Update: they never offered a refund. They tried to force me through a bureaucratic process. Lost over a hundred dollars on an app that doesn’t even function
I used the app for the first time in a while and they say they have “improved Toyota diagnostics” so I need to reselect my vehicle. Of course the variant of my vehicle which was previously present is now gone, and when I connect and run diagnostics the app tells me my car ignition is off when it’s clearly running.
And of course, because they know most people only need the app infrequently they force you to pay for an entire year up front. REFUND!
I used the app for the first time in a while and they say they have “improved Toyota diagnostics” so I need to reselect my vehicle. Of course the variant of my vehicle which was previously present is now gone, and when I connect and run diagnostics the app tells me my car ignition is off when it’s clearly running.
And of course, because they know most people only need the app infrequently they force you to pay for an entire year up front. REFUND!
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Slimy
This app is okay to use but doesn’t actually clear codes just shows you what codes are on. Also the subscription is very slimy! They require you to cancel your subscription a month before your subscription ends and they will refuse to refund the money! Would highly recommend not getting this app or the subscription
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Consumer hostile
Terrible company. Happy to take your money and add you to a subscription without you knowing. Increase it 20% just because they feel like it. Have to email them to cancel: sign up is easy but cancelling is as hard as they can make it.
Edit: because the developer claims this doesn’t happen, here is the exact text of the email:
“To continue providing you with the best possible experience, we will be adjusting the annual price of your subscription by 20%. This change will take effect with your next direct debit. The price adjustment is necessary due to rising production and licensing costs, as well as increasing expenses for technical infrastructure and the distribution of our service.”
They are LIARS.
Edit: because the developer claims this doesn’t happen, here is the exact text of the email:
“To continue providing you with the best possible experience, we will be adjusting the annual price of your subscription by 20%. This change will take effect with your next direct debit. The price adjustment is necessary due to rising production and licensing costs, as well as increasing expenses for technical infrastructure and the distribution of our service.”
They are LIARS.
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Original supporters are burned
Bought the original Carly app, and gen 2 wifi adapter, and Dpf function. Now nothing works anymore. The original app doesn’t function and keeps asking to upgrade to this new version. Now this new version wants me to buy a new adapter and subscription model. What a bunch of greedy bunch of folks. I get the new pricing model, but us grandfathered folks shouldn’t be shoved to the side like this. I will not be supporting this company or product anymore.
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M
Very bad item always just asks for money to check for simple stuff bought a xtool got free updates for 3 years and is affordable no paying for subscriptions every year like this one would not recommend to anyone they is vested scanners out there
Diagnostic tab?
Trying to clear codes on my 2011 BMW 335 and I can click on every single page within Carly, but when it comes to Diagnostic I found out that the page itself freezes, can’t click any button anywhere, but in the background it is checking… something…. and authorizing…. something else? It takes a good 8 MINUTES for it to even get to a point where it says you have errors and under what category, but then it takes enough minutes more to let you see any codes in a single category that I just close the app and use a different app/method
MHD is seconds
BimmerCode is seconds
XDelete is seconds
They all show progress
Carly is second business day and it freezes and then shows a hamster wheel loading something and it’s all bothersome
Glad I bought it as a standalone license YEARS AGO cause if I paid annually or whatever your subscription is then I’d be wanting a refund
MHD is seconds
BimmerCode is seconds
XDelete is seconds
They all show progress
Carly is second business day and it freezes and then shows a hamster wheel loading something and it’s all bothersome
Glad I bought it as a standalone license YEARS AGO cause if I paid annually or whatever your subscription is then I’d be wanting a refund
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Nicht wirklich brauchbar.
Hab es mir gekauft da ich mir ein Mercedes gekauft hatte und denn prüfen wollte, es wurden paar Fehler angezeigt aber nur mit Fehler Code ohne Bedeutung also selbst weiter Sachen. Dann hab ich es noch mal mit Profile Diagnose auslesen lassen und da waren sehr viel mehr Fehler vorhanden als das 4 fache mehr also kann man sich nicht mal dadrauf verlassen und vor allem nicht bei Gebraucht Wagen Kauf. War die tage unterwegs und 2 Pannenfahrzeuge angetroffen, da ich denn Adapter im Auto liegen hatte, schnell Abo reaktiviert und angeschlossen, beim Auto wurden denke alle Fehlermeldungen angezeigt die das Auto anzeigen kann, aber die Diagnose hat 0 Fehler gefunden und Auto im Top Zustand angezeigt, beim zweiten Fahrzeug nur 2 Fehler Bremslicht und so, aber die anderen kritischen Fehler wurden nicht angezeigt wie „Störung Bremskraftverstärker“ wurden nicht gefunden/Angezeigt. Ich hab es jetzt bei glaub ich 10 Fahrzeugen getestet und bei keinem hat es alle Fehler angezeigt, nicht mal bei VAG Fahrzeugen. Dann auch Verbindungsabbrüche, aber damit hätte ich leben können wenn es wenigstens alle Fehler finden würde, auch wenn nur denn Fehlercode.
Also muss ich leider Sagen es bei meinen Versuchen total unbrauchbar war und ich es für einen Gebrauchtwagen Kauf auf garkeinen Fall verwenden würde, denn wenn es keine oder nur Defekte Lampen Anzeigt würde es denn Fahrzeug Zustand verfälschen und man würde dadurch nicht genauer hinschauen.
Die zwei Sterne gebe ich wegen der eigentlich Idee, es wär schon Cool wenn man so ein Gerät einfach im Auto liegen haben konnte und im Notfall es einfach nutzen könnte.
Also muss ich leider Sagen es bei meinen Versuchen total unbrauchbar war und ich es für einen Gebrauchtwagen Kauf auf garkeinen Fall verwenden würde, denn wenn es keine oder nur Defekte Lampen Anzeigt würde es denn Fahrzeug Zustand verfälschen und man würde dadurch nicht genauer hinschauen.
Die zwei Sterne gebe ich wegen der eigentlich Idee, es wär schon Cool wenn man so ein Gerät einfach im Auto liegen haben konnte und im Notfall es einfach nutzen könnte.
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Response from developer
Es tut uns leid, dass Ihre Erfahrung nicht Ihren Erwartungen entsprochen hat und Ihnen nicht den erhofften Mehrwert geboten hat. Carly ist bestrebt, auf unserer Website so viele Informationen wie möglich bereitzustellen, damit Kunden klare Erwartungen entwickeln können. Gleichzeitig verstehen wir, dass manche vielleicht andere Produkte bevorzugen, die ihren Bedürfnissen besser entsprechen. Wir wissen die Chance, die Sie Carly gegeben haben, sehr zu schätzen und bedauern, dass Sie uns verlassen.
Lousy support
After countless back and forth and no resolution, a poor review here, the developer responded asking that I open a ticket to the support manager. I open yet another ticket and ……NOTHING. Their responses here are empty promises just like the product
Deliberately charge you bank £60 with your permission
Worst company ever don’t use them waste of money this is a yearly subscription to use their devices on specific vehicles only not all vehicles
False advertising!
MyCarly should be removed from the App Store for their deceptive business practices and false advertising. They cannot code any of the features they advertise for BMW G05 and provide zero support. Buy a BimmerCode or anyone else
Update log
Can you be more precise what your updating, you have this update log from 1980s man last time ever I’m buying your product again.
Scam
I am extremely disappointed with this situation. I requested a refund for the charge of $261.47, but my request was rejected. I believe I have been unfairly charged and I feel that I have been misled regarding this subscription renewal.
I was not aware that this subscription would renew automatically, and I did not intend to continue using this service. Being charged $261.47 without clearly understanding that this was an annual renewal has caused me financial loss.
I believe this situation has been handled unfairly, and I am requesting a proper review of my refund request. I ask Apple to investigate this matter and reconsider the refund decision.
I was not aware that this subscription would renew automatically, and I did not intend to continue using this service. Being charged $261.47 without clearly understanding that this was an annual renewal has caused me financial loss.
I believe this situation has been handled unfairly, and I am requesting a proper review of my refund request. I ask Apple to investigate this matter and reconsider the refund decision.
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Warning beware the auto renewal
Normally never leave reviews but I have just been stung with the poor customer service and auto renewal scam this company runs.
Don’t bother unless you want to be paying money every year without a chance to get out of this product.
You have been warned
Don’t bother unless you want to be paying money every year without a chance to get out of this product.
You have been warned
Be warned
If this product does not work, there will be no refund at ALL... There is no way to contact them, other than automated response.. Also this is a subscription.. You will be charged every year... Please buy a cheaper device that work, as Carly is a brand that cannot be trusted & is only after your money...
Update: Amazing that Carly seem to think not answering your questions is acceptable, as long as they reply to them even if they do not answer the question asked.. Looked all over the internet and seems with carly, if the product does not work... Then the answer is tough luck mate... We do not do refunds regardless.. Unless anyone can prove me wrong...
Update: Amazing that Carly seem to think not answering your questions is acceptable, as long as they reply to them even if they do not answer the question asked.. Looked all over the internet and seems with carly, if the product does not work... Then the answer is tough luck mate... We do not do refunds regardless.. Unless anyone can prove me wrong...
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