Hate the app changes
First let me say, we love CarMax. They have the absolute best warranty.
The newest app change stinks.
Previously, you could change your down payment, credit score, length of loan to get an idea on what you would pay. Now they require you to prequalify and you cannot change the numbers afterwards. This is our go to place for cars but might have to rethink using Carvana since it is more user friendly.
The newest app change stinks.
Previously, you could change your down payment, credit score, length of loan to get an idea on what you would pay. Now they require you to prequalify and you cannot change the numbers afterwards. This is our go to place for cars but might have to rethink using Carvana since it is more user friendly.
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will not let me log in.
i had to make an account on the website because making it on the app is impossible. constant “error” “error” “error” THEN FIX IT?? jesus
Can’t get my offer
Entered my email to complete getting my offer 11 times. Each time, the email I entered would disappear from page after hitting return and nothing. Not a fan of entering personal info and getting nothing for it. Carvana, here I come.
Greeting
On this day there were not enough sakes Personel in the dealership to service appointment makers. 45+ min wait
Previous buyer
I love this sight. It helps me to find everything I’m looking for. And the application is easily laid out. I have no problems with the application. And it helps me to satisfy my curiosity’s without the hassle. 😃🙏🏼
Add debit card option.
Please add the ability to make debit card payments directly through the app. It’s SO frustrating having to call in every time just to make a payment via debit. It delays CarMax from receiving their money, and the phone process is unnecessarily long because the reps ask SO many questions before they can finally take the payment. Being able to pay by debit card in the app would make the experience much faster and more convenient.
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eBay got me more
Carmax offered me less than $6,000 for my used car. I looked at TrueCar and saw my car going for as much $11,700. I then went to eBay, listed there, and sold it there for $4,000+ over Carmax offer.
Don’t buy into their marketing hype. What you get from Carmax is not a great offer no matter how many times Grandma and her grandson say “that’s a great offer.” The actors are lying. Carmax does not give you a great offer. Want to lose thousands of dollars? Go ahead and sell to Carmax then.
Don’t buy into their marketing hype. What you get from Carmax is not a great offer no matter how many times Grandma and her grandson say “that’s a great offer.” The actors are lying. Carmax does not give you a great offer. Want to lose thousands of dollars? Go ahead and sell to Carmax then.
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Needs lots of work
trust me. the only thing more disorganized is the carmax website
Amazing prices
I praise God for CarMax and I’m looking forward to purchasing a vehicle from here
Ez
Ez to use. Slam dunk
Customer
Look forward to looking and driving a Lexus NX300
I’ll let you know if I love it !
CJL
I’ll let you know if I love it !
CJL
Great service
We get all our cars here! Great deal and nice employees.. Always leave happy!
Filters?!?
The idea of filters is great in finding a car. Unfortunately, CarMax just can't get it right. Now matter how many times I reset and redo the filters, most of the cars I'm shown are nothing like I've requested. It's very annoying.
Low resolution photos
Currently in the process of purchasing a car. Waiting on a shipment to arrive at my local carmax. Will update this review as time goes on. Currently, giving this only 3 stars because the resolution of their photos is way to low to make out smaller scuffs and scratches. Like embarrassing low resolution. It's 2026, not 1996. Get with the times carmax. Carvana is decades ahead of you in this arena, I can see every little blemish and defect in their photos, and they go out of thier way to point them out. With carmax, you can't be sure. A lot can hide in lower resolution photos. If my experience goes well, I'll update this to 4 stars. That 5th star will be waiting for carmax to buy cameras from the 21st century...
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Log In
Recently, I can’t login. Once I enter my email address, I only remain on that screen.
Great way to find your future car
Affordable cars and easy to buy process, love car max and the app and all the workers on the floor. Everyone seem very helpful and professional!
Liars
I bought a car they’re supposed to ship it. I paid for the shipping. The car’s been sitting still in the same city not shipped and it’s been over seven days. They changed the delivery date to me twice. Carmax is a bunch of liars. They do not honor the timeframe of shipping. Don’t believe them. You will be fooled.
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Waste of my time
I was there for 3 hours with a vehicle that I wanted to trade in for a GMC. My vehicle was already appraised and when we start the paper , out of nowhere they said they’re not taking VW anymore ! And just left me there
Sold me a lemon
Got a car 33 days ago and today the cars engine light came on, I call them and was told the 30days passed and they can’t do anything anymore, that it’s my problem now, since I didn’t purchased their xtra covarega, it was a ford explorer 2023 with less than 25k miles, this was at San Jose dealership
Not supporting under ios18
Huge mistake. Carvana still supports older iOS versions and much better cars fyi. Buyers look else where…
