Customer service
So far things look good think I may have brought a vehicle by mistake
Hiii
Love it so simple
I got my favorite car here
Thank you Carmax for providing such great service, dedicated to my needs and are wonderful in all you do!
Convenient
Excellent App
Exceptional
This is my second vehicle purchased through Carmax and a very hospitable communicate very well and we love the cars
Best app there is for cars
Easily one of the best apps for buying cars. Images, info, everything I needed to make a decision
Car max thanks
I like ur app
Very good app
Exclusive cars and living life i already have it
Thanks and appreciate ur business have a good day sir/ms
Very good app
Exclusive cars and living life i already have it
Thanks and appreciate ur business have a good day sir/ms
Just disappointed.
We chose CarMax because my dad trusted their reputation, 145+ point inspection, and warranty. We were promised the vehicle would be transferred from Arkansas to the Wichita, KS location at no cost, but that never happened. After purchasing, we discovered a prior accident CarMax couldn’t tell us the severity of. Now we’re stuck with a rental expense because of this situation. This experience has seriously damaged our trust in CarMax.
Show more
Buy somewhere else!!
Worst experience I have ever had purchasing a vehicle.
Available car display
I recommend you make it easier to scroll through cars…one giant picture per car is too much and takes a long time to scroll through
My only go to
I’m on my third purchase and sold several cars to CarMax, I love dealing with them and will only buy my cars from them after several wonderful experiences.
I plan on trading in my GLC300 in next year for a GLE or a VW Atlas.
I plan on trading in my GLC300 in next year for a GLE or a VW Atlas.
Imperfection pictures
The one thing I don’t like about the app is it doesn’t show the imperfection pictures like it does on the website..
It’s OK and usefull
Only one flaw, it gets stuck on the nationwide search mode and won’t go back to mileage radius mode so I hate scrolling through 352,000,000 cars 🤷♂️ to find one ☝️
App issues
Hate it
Happy!
Love working Carmax, great customer service, everything is very easy and simple. We love the 10 day return policy because we got to use the one we thought we wanted and then switched it out for something better fitting
Issues and Glitches
As if Carmax isn’t bad enough this app is full of issues and glitches. Doesn’t show the correct balance or payments. Making payments often ends in you being double charged. Recently they double charged me because of a glitch with the app. Payment Activity only showed one of the payments. Now I have to do a stop payment with my bank because their customer can’t do anything about it.
Show more
Worst experience buying a car
110 days and still no title and registration went over 4 different times and talked with several business managers all incompetent realized that I’m not the only one they just settled lawsuit exactly for this shady behavior selling cars with liens on title
Error when setting store
Even ChatGPT is tired of me trying to troubleshoot this and app support has no support for the app. I’m stuck and sad
Not satisfied
Almost bought an expedition max but after I inspected the tires, I realized 3 of the tires trends were cut up pretty bad. Management told me that there was nothing they could do about that. It is totally OK. After I inspected it, I realized 1 of the front right driver tire had a decent cut and showing wire, the front left tire had an nail in it. To think I just went on a test drive with my family, I almost jeopardized my family. Now dealing with management and them forgetting to inspect my car the next day and having to wait all weekend. When I’m in need of a car. I’m a little baffled how it passed Carmax’s inspection and state inspection and that they were trying to sell me a car in that kind of shape, i’ve already been pre-approved now waiting on vehicle on which I need and they’re showing me that they are in no rush of making a purchase or making things right
Show more
Very disappointing customer experience.
CarMax sold my reserved vehicle after I had already paid the transfer fee, completed the test drive, and scheduled delivery. Customer relations did nothing - don’t waste your time
