Trash
This app sucks constantly crash’s and constantly has to be deleted and reinstalled . Multiple phones and tablets
App interface is awful
The pale screen means I can’t see the email or password when I’m at the login. The registration page is an awful black background. After registering and verifying the account I still can’t log in
Worked for a day.
So yes, first fail is that we get white text on white background and black text on black background. That sets the tone and reflects the amount of thought put into this app. Supposedly the thermostat this pairs to enables the “full function” of my heat pump but it’s hard to believe when the app is so broken. Have to re-pair the device as it no longer connects after only 2-3 weeks of having it.
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Really Bad
App uses white text on a white background. It constantly loses connection to the devices. Can’t change the wireless network. Really a poorly designed app.
This release is a non starter
Forced to sign in again, no text shows when typed, the screen is terrible, feedback abismal. I can no longer log in reasonably, so i wont. this app is unusable until a new release comes out, which stinks because i’ve lost a major feature of my mini-split. Boo!
Needs Work. Be Creative
Rating is really closer to 2.5 stars. Could be 3.5 if the below is addressed. I understand the major upgrades asks are unlikely happen. Can barely find support to ask questions. But basic app functionality should be addressed.
This app needs a developers focus. Glad it was updated but more can be done for sure.
- Improve the share app feature so others in the home easily be added
- Major upgrade if possible. Give the system more ability to sense humidity, outside temperature (and dew point) so the auto function works much more effectively when deciding to cool or warm.
- Add feature auto switch between dry and cool. Use the enhancement mentioned above to sense outdoor temperature.
- Major upgrade if possibles. Create an interface to allow Ecobee+ thermostat to manage the system. Your system was sold to me with the ecobee+ but not interface.
- I do not really use them but improve the scene function. To me They barely work.
- improve the check function to provide more helpful information to the home owner.
- Make it easy to reuse the scheduling feature. Right not it seems it schedule ie per device (mini split)
This app needs a developers focus. Glad it was updated but more can be done for sure.
- Improve the share app feature so others in the home easily be added
- Major upgrade if possible. Give the system more ability to sense humidity, outside temperature (and dew point) so the auto function works much more effectively when deciding to cool or warm.
- Add feature auto switch between dry and cool. Use the enhancement mentioned above to sense outdoor temperature.
- Major upgrade if possibles. Create an interface to allow Ecobee+ thermostat to manage the system. Your system was sold to me with the ecobee+ but not interface.
- I do not really use them but improve the scene function. To me They barely work.
- improve the check function to provide more helpful information to the home owner.
- Make it easy to reuse the scheduling feature. Right not it seems it schedule ie per device (mini split)
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Buggy
New update does not show if turbo/boost is on or not. Tapping it does have an effect but only indicates on the touch panel so there is no way of knowing for sure that you have engaged it.
No Boost indicator
After the 2.0 update, there’s no longer a color change on the Boost icon in the app to indicate if it’s activated or not.
Bring the old version back!!!
With the latest release we have lost the ability to control louver direction, boost, LED. And and and. You guys are better than this!!!!
Buggy App
When you enable things like “boost”, fan selections, etc. there is NO Indy action on the app that you have turned on the feature.
On the prior version of the app the mode would highlight when you select it. Now you just have to guess… unless you are in the room which is not always the case.
The app also regularly logs me out. Every week or two I have to log back in.
I would have reported these bugs through another means, but the other links do not take me anywhere I can find a bug report on this app.
Other than these issues it is a very useful app.
On the prior version of the app the mode would highlight when you select it. Now you just have to guess… unless you are in the room which is not always the case.
The app also regularly logs me out. Every week or two I have to log back in.
I would have reported these bugs through another means, but the other links do not take me anywhere I can find a bug report on this app.
Other than these issues it is a very useful app.
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wasted time
I downloaded the app, I can’t register profile with the site even after receiving the confirmation email. It goes to a dead server. The devices I purchased that reference this app have QR codes that go to a dead site as well. :-/
Almost pure garbage
Just a junk app that I seem to be locked into because the there’s not a way to install an external thermostat on my heat pump. I got over the part where it randomly resets me to C°, but now their new update locked me out and you can’t even see what your typing while trying to log in- oh, but you can even go to their site and chat with someone but not find out they’re closed till you jump through more hoops. Great work guys.
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Useful but frustrating.
Update: Don’t update to version 4. Broken. Status indicators don’t. Text is is black on dark grey. Feels like they didn’t test on iOS at all.
Constantly have to manually re-enter my password. Disconnects regularly. Scheduling interface awful. Auto should provide a range to set the device to. No integration with any other smart home system. Randomly changes to centigrade.
Three years without an update. Carrier needs to do better.
Constantly have to manually re-enter my password. Disconnects regularly. Scheduling interface awful. Auto should provide a range to set the device to. No integration with any other smart home system. Randomly changes to centigrade.
Three years without an update. Carrier needs to do better.
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Poor design everywhere
UI and user friendliness is poor. Glitchy. Using the temp dial you cover up the number with your thumb so you have no idea what temp it is. Don’t is either tiny or in light colors that don’t contrast with the screen background. It feels like a rookie job designed by high schoolers on the weekend. Seemingly never has any improvements or updates to address these obvious flaws.
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Worst app ever
Whoever wrote this app is just lazy. The login screen is white text on the white background. You can’t even read it. The password reset doesn’t work and now all my thermostats are set on the schedule that I cannot control because this app doesn’t work. These walls are expensive and it’s completely unacceptable that this company sucks so bad at creating apps.
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Update erased account
Updated then my account info wiped. Can’t get back in with contact info.
How can Carrier approve this?
This app is so bad, it’s an embarrassment to Carrier. When the USB WiFi dongle disconnects, it’s impossible to get it to reconnect. I have to open the unit and disconnect the dongle, then plug in again. Do you know what a pain that is, up on a ladder? And the font size and colors are impossible to read. Grey on grey, white on pale yellow, etc. Give me a break! I prefer plain black & white, high contrast. And increase the font size!!! At least give us some palette choices.
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Share QR code doesn’t work. No support available.
Have been trying to share with husband so he can also see device and he scans QR, it says owner of device (me) needs to accept and then I don’t see anything come up asking me to accept. Also, seems to be no support or instructions anywhere for the app itself.
Absolute garbage; worst app experience I have ever had
I never write apps reviews, but this app is *so* bad that I feel compelled to write this. I’m trying to get this paired with a professionally installed Carrier heat pump and air handler. The Carrier hardware has been great, but in retrospect I would have purchased an inferior product from a competing brand just so that I would not have to fight with the incredibly stupid app and the WiFi paring process. The app config requires using the remote control that came with the Carrier hardware. The remote itself looks like it was designed by the lowest bidder of disinterested contract competition in the 1980s. To start to try to add the unit to the app for control via the app on the phone, a user must add a device and go through a “wizard” style walk through of steps. Even the UI on this looks to be intentionally bad. On several screens it provides text to help with a button to automate part of the process (like enable local network sharing) but then it overlays additional text on top of that button so you can’t easily read it and can not actually click the button. To connect to the unit to pair it, the user must find the LED button on the stupid looking remote and push the button 7 times. This causes the WiFi receiver puck to start flashing. About 25% of the time my phone will actually eventually see the WiFi SSID for the unit and I can try to connect. The other 75% of the time it never does; after waiting 10 minutes I have to power cycle the entire air handler and the phone. Once it does actually connect, if it finds your home WiFi it then asks for the password. The password field prints white text on an almost exactly the same shade of white background (both for standard * hidden passwords and if you click on the eye to show the text while you type). If that connects (it failed multiple time for me and required air handler and phone reboots again), then it takes several minutes with three different steps listing percentages. During the last section, your phone will prompt you to share the password for the WiFi that you already entered. Every time I’ve gotten this far and accepted that, it then completes the 100% percentage and then said fail and will not add the unit to the app. This app and the WiFi remote hardware are absolute trash.
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No verification email sent
You need to create an account and validate it with your email. However, you never get that email….
