Relentless annoying pop-up
The app works. However, every 5 seconds a pop-up comes up saying clean filter. It’s a brand new installation, there’s no reason to clean filters yet. No matter what I click: cancel or clean, 5 seconds later that message is back. Highly annoying.
Kinda works?
This goes with the thermostat came with my new carrier heat pump. I was told this would be better than the nest I already had.
It is not.
I can change the temperature setting.
That’s about all this app can do.
The preprogrammed schedule does not work.
This app cannot do most of the things my Nest did.
Also, it does not provide data an operation, energy usage, etc.
Carrier, if you’re going to have an app, please make it useful.
Please!?!
It is not.
I can change the temperature setting.
That’s about all this app can do.
The preprogrammed schedule does not work.
This app cannot do most of the things my Nest did.
Also, it does not provide data an operation, energy usage, etc.
Carrier, if you’re going to have an app, please make it useful.
Please!?!
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Trash
This app sucks constantly crash’s and constantly has to be deleted and reinstalled . Multiple phones and tablets
App interface is awful
The pale screen means I can’t see the email or password when I’m at the login. The registration page is an awful black background. After registering and verifying the account I still can’t log in
Worked for a day.
So yes, first fail is that we get white text on white background and black text on black background. That sets the tone and reflects the amount of thought put into this app. Supposedly the thermostat this pairs to enables the “full function” of my heat pump but it’s hard to believe when the app is so broken. Have to re-pair the device as it no longer connects after only 2-3 weeks of having it.
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Really Bad
App uses white text on a white background. It constantly loses connection to the devices. Can’t change the wireless network. Really a poorly designed app.
This release is a non starter
Forced to sign in again, no text shows when typed, the screen is terrible, feedback abismal. I can no longer log in reasonably, so i wont. this app is unusable until a new release comes out, which stinks because i’ve lost a major feature of my mini-split. Boo!
Needs Work. Be Creative
Rating is really closer to 2.5 stars. Could be 3.5 if the below is addressed. I understand the major upgrades asks are unlikely happen. Can barely find support to ask questions. But basic app functionality should be addressed.
This app needs a developers focus. Glad it was updated but more can be done for sure.
- Improve the share app feature so others in the home easily be added
- Major upgrade if possible. Give the system more ability to sense humidity, outside temperature (and dew point) so the auto function works much more effectively when deciding to cool or warm.
- Add feature auto switch between dry and cool. Use the enhancement mentioned above to sense outdoor temperature.
- Major upgrade if possibles. Create an interface to allow Ecobee+ thermostat to manage the system. Your system was sold to me with the ecobee+ but not interface.
- I do not really use them but improve the scene function. To me They barely work.
- improve the check function to provide more helpful information to the home owner.
- Make it easy to reuse the scheduling feature. Right not it seems it schedule ie per device (mini split)
This app needs a developers focus. Glad it was updated but more can be done for sure.
- Improve the share app feature so others in the home easily be added
- Major upgrade if possible. Give the system more ability to sense humidity, outside temperature (and dew point) so the auto function works much more effectively when deciding to cool or warm.
- Add feature auto switch between dry and cool. Use the enhancement mentioned above to sense outdoor temperature.
- Major upgrade if possibles. Create an interface to allow Ecobee+ thermostat to manage the system. Your system was sold to me with the ecobee+ but not interface.
- I do not really use them but improve the scene function. To me They barely work.
- improve the check function to provide more helpful information to the home owner.
- Make it easy to reuse the scheduling feature. Right not it seems it schedule ie per device (mini split)
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Buggy
New update does not show if turbo/boost is on or not. Tapping it does have an effect but only indicates on the touch panel so there is no way of knowing for sure that you have engaged it.
No Boost indicator
After the 2.0 update, there’s no longer a color change on the Boost icon in the app to indicate if it’s activated or not.
Bring the old version back!!!
With the latest release we have lost the ability to control louver direction, boost, LED. And and and. You guys are better than this!!!!
Buggy App
When you enable things like “boost”, fan selections, etc. there is NO Indy action on the app that you have turned on the feature.
On the prior version of the app the mode would highlight when you select it. Now you just have to guess… unless you are in the room which is not always the case.
The app also regularly logs me out. Every week or two I have to log back in.
I would have reported these bugs through another means, but the other links do not take me anywhere I can find a bug report on this app.
Other than these issues it is a very useful app.
On the prior version of the app the mode would highlight when you select it. Now you just have to guess… unless you are in the room which is not always the case.
The app also regularly logs me out. Every week or two I have to log back in.
I would have reported these bugs through another means, but the other links do not take me anywhere I can find a bug report on this app.
Other than these issues it is a very useful app.
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wasted time
I downloaded the app, I can’t register profile with the site even after receiving the confirmation email. It goes to a dead server. The devices I purchased that reference this app have QR codes that go to a dead site as well. :-/
Almost pure garbage
Just a junk app that I seem to be locked into because the there’s not a way to install an external thermostat on my heat pump. I got over the part where it randomly resets me to C°, but now their new update locked me out and you can’t even see what your typing while trying to log in- oh, but you can even go to their site and chat with someone but not find out they’re closed till you jump through more hoops. Great work guys.
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Useful but frustrating.
Update: Don’t update to version 4. Broken. Status indicators don’t. Text is is black on dark grey. Feels like they didn’t test on iOS at all.
Constantly have to manually re-enter my password. Disconnects regularly. Scheduling interface awful. Auto should provide a range to set the device to. No integration with any other smart home system. Randomly changes to centigrade.
Three years without an update. Carrier needs to do better.
Constantly have to manually re-enter my password. Disconnects regularly. Scheduling interface awful. Auto should provide a range to set the device to. No integration with any other smart home system. Randomly changes to centigrade.
Three years without an update. Carrier needs to do better.
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Poor design everywhere
UI and user friendliness is poor. Glitchy. Using the temp dial you cover up the number with your thumb so you have no idea what temp it is. Don’t is either tiny or in light colors that don’t contrast with the screen background. It feels like a rookie job designed by high schoolers on the weekend. Seemingly never has any improvements or updates to address these obvious flaws.
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Worst app ever
Whoever wrote this app is just lazy. The login screen is white text on the white background. You can’t even read it. The password reset doesn’t work and now all my thermostats are set on the schedule that I cannot control because this app doesn’t work. These walls are expensive and it’s completely unacceptable that this company sucks so bad at creating apps.
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Update erased account
Updated then my account info wiped. Can’t get back in with contact info.
How can Carrier approve this?
This app is so bad, it’s an embarrassment to Carrier. When the USB WiFi dongle disconnects, it’s impossible to get it to reconnect. I have to open the unit and disconnect the dongle, then plug in again. Do you know what a pain that is, up on a ladder? And the font size and colors are impossible to read. Grey on grey, white on pale yellow, etc. Give me a break! I prefer plain black & white, high contrast. And increase the font size!!! At least give us some palette choices.
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Share QR code doesn’t work. No support available.
Have been trying to share with husband so he can also see device and he scans QR, it says owner of device (me) needs to accept and then I don’t see anything come up asking me to accept. Also, seems to be no support or instructions anywhere for the app itself.
