Paid in full, Still no car
This has been, without question, one of the most frustrating customer experiences I have ever had.
I purchased a vehicle, signed all documents, completed the finance process, and even had the loan funds released. I was told the vehicle would be ready for collection on Friday. I arranged my schedule, travelled to collect it, and only then was informed that it was not ready.
To make matters worse, I was then promised that the vehicle would be ready on Tuesday. Tuesday arrived, and once again there was no vehicle and no proactive communication.
I called multiple times throughout the morning and was repeatedly told that someone would call me back. Nobody did.
The issue is not simply the delay. Delays can happen. The issue is being given dates that are not honoured, having my time wasted, and being left chasing answers after already paying for the vehicle.
At this point I have completely lost confidence in the information I am being given. Nobody can clearly explain what is happening with the car, why the promised collection dates have been missed, or when I will actually receive the vehicle I have already paid for.
What should have been an exciting milestone and a positive car-buying experience has turned into stress, disappointment, and constant uncertainty.
If you are considering buying a car from Cars24, be prepared for the possibility that delivery promises may not be honoured and that you may have to do the chasing yourself to get basic updates.
I would not wish this experience on another customer.
I purchased a vehicle, signed all documents, completed the finance process, and even had the loan funds released. I was told the vehicle would be ready for collection on Friday. I arranged my schedule, travelled to collect it, and only then was informed that it was not ready.
To make matters worse, I was then promised that the vehicle would be ready on Tuesday. Tuesday arrived, and once again there was no vehicle and no proactive communication.
I called multiple times throughout the morning and was repeatedly told that someone would call me back. Nobody did.
The issue is not simply the delay. Delays can happen. The issue is being given dates that are not honoured, having my time wasted, and being left chasing answers after already paying for the vehicle.
At this point I have completely lost confidence in the information I am being given. Nobody can clearly explain what is happening with the car, why the promised collection dates have been missed, or when I will actually receive the vehicle I have already paid for.
What should have been an exciting milestone and a positive car-buying experience has turned into stress, disappointment, and constant uncertainty.
If you are considering buying a car from Cars24, be prepared for the possibility that delivery promises may not be honoured and that you may have to do the chasing yourself to get basic updates.
I would not wish this experience on another customer.
Show more
Service
I appreciate the service provided by team Cars24 thanks to Dylan and Tom. They are nice and very patient. I find it easy to talk to them.
I definitely recommend the Cars24 Team.
Can’t wait to get my car
I definitely recommend the Cars24 Team.
Can’t wait to get my car
Safe way to buy used
We bought a car recently and were happy with overall experience. Car is excellent and pickup experience was great too. For us the 30 day return guarantee was important. It gave us the chance to have the car checked at a service centre. We appreciated the service history being available pre-sale, and the 300-point inspection.
Show more
Filter update
The app is great n all but if I decide to put my filters in, example: price from high-low or year from high-low it doesn’t always show the vehicles in order and it’s randomised, please fix this, much thanks. If Carsales can do it, I’m sure you can too.
Unreliable, Stressful, and Disappointing Experience with Cars24
I had an utterly frustrating experience with Cars24 that has left me regretting my decision to purchase from them. I urgently needed a car due to an interstate move and clearly communicated this to their team. They assured me they could prioritize delivery if I paid in full immediately. Trusting their word, I paid last Wednesday morning, expecting pickup by Friday or Saturday as promised.
However, the delivery was repeatedly delayed, first to Monday, then to Wednesday, with no guarantee it would even happen by then. This forced me to scramble and rearrange my moving plans, causing immense stress and inconvenience. The delays were primarily due to their slow process for obtaining a Roadworthy Certificate (RWC), which they grossly underestimated.
The lack of accountability and poor communication from the Cars24 team made me feel misled and undervalued as a customer. This was, without question, the worst car-buying experience of my life. I strongly caution others to reconsider dealing with Cars24 if you value reliability and trust.
Rating: 1/5
However, the delivery was repeatedly delayed, first to Monday, then to Wednesday, with no guarantee it would even happen by then. This forced me to scramble and rearrange my moving plans, causing immense stress and inconvenience. The delays were primarily due to their slow process for obtaining a Roadworthy Certificate (RWC), which they grossly underestimated.
The lack of accountability and poor communication from the Cars24 team made me feel misled and undervalued as a customer. This was, without question, the worst car-buying experience of my life. I strongly caution others to reconsider dealing with Cars24 if you value reliability and trust.
Rating: 1/5
Show more
CAR24
I literally applied online didnt know what i was Doing but had Help from Mohamed he took me step by step on how i could apply online and Also amazing service from Prateek thank you for all your hard work and support. CARS24🙏🏼
Love Cars 24
Purchasing a quality used car is made very easy by Cars 24. Very helpful team. Special thanks to Nathan, who went above and beyond in helping us out with securing a competitive loan and insurance by making the whole process a breeze, which was all online. Also, thanks to Simardeep and Goldy for helping with all the questions and clarifications. Highly recommend Cars 24 for your next car.
Show more
Nissan x-Trail
Possibly the worst experience I’ve ever had at a car dealership. Worst service. Spent two hours there only to test drive a car that I had made an appointment for that come out filthy and the imperfections were not on the report. Then was insulted with a trade value of my car after waiting 1 hour got them to do it. Disgusting service and money grabbing sales pressure. Stay away.
Show more
Buying a car
100% recommend the app and the team.
Customer service fantastic, easy to book a test drive!!
Customer service fantastic, easy to book a test drive!!
BMW x1
Car 24 has provided us with exceptional service. The vehicle we selected from their website arrived exactly as described, without a single imperfection. We highly recommend this website for anyone purchasing a car sight unseen. You can trust them 100%. Thank you so much for your outstanding service.
Show more
Best way to buy a car
I have now brought 2 cars through this app, love the service and experience, prices always best car yards.
Details are always accurate, been really happy.
Details are always accurate, been really happy.
Used car
Fast and high-quality test drive service, high-quality second-hand car dealer
My first stop for second-hand cars
I’ve just bought another car from CARS24 through their app (backed up with some excellent telephone support) after a tree fell on the first one I bought a couple of years ago. Searching for vehicles is simple; prices are competitive; the detail on each car is unparalleled; and there’s huge comfort in the 7-day trial period, further backed up with a warranty. Add the convenience of browsing online and having the car delivered to your door and the formula is a winner.
Show more
The car price is not accurate
The price on car sale websites compared with the app is a little bit different in the same car
Car
The customer service team is very helpful and friendly 🥰I recommend everyone who is looking for a car to come here . Thanks so much for helping me found a good car.🚘
Smooth experience
Easy to buy and book appointment however the app experience needs lots of improvement to reflect payment details timely
Car
10/10 help and banter levels which is what you love to see in a work place, would definitely go again in the future.
Fantastic Service from the whole team
Great experience, the whole team have been fantastic from the moment I enquired about the car to taking it for a test drive to purchasing it. It’s been such a seem less process, very easy and enjoyable. Siri has been amazing, thank you so much. I can’t wait to pick my car up on Thursday.
Awesome company to deal with!!
Just over a year ago my son purchased his first car through cars 24. What an amazing experience from being interested to delivery of our vehicle was the most Smoothest purchase ever.
Absolutely applaud Cars24 for their constant commitment to their customers. Lovely admin to deal with. We were sceptical in buying online like anything you always have doubts.
Thank you Cars24 for the amazing experience and excellent quality vehicle we received. She drives like a dream. Can not wait for our next vehicle
Purchase in the next year or so. Highly recommend this company.
Thank you for taking great care in your customers. Pleasure to deal with.
Absolutely applaud Cars24 for their constant commitment to their customers. Lovely admin to deal with. We were sceptical in buying online like anything you always have doubts.
Thank you Cars24 for the amazing experience and excellent quality vehicle we received. She drives like a dream. Can not wait for our next vehicle
Purchase in the next year or so. Highly recommend this company.
Thank you for taking great care in your customers. Pleasure to deal with.
Show more
Second car
This is the second car I’ve bought… how good is the future of car buying