How many places are in Australia
Ah yes this app reminded me of the only three populated places in all of Australia; Brisbane, Sydney and Melbourne. Nothing else exists in that wide expanse of nothing (despite the country being massive), it’s okay Perth isn’t real it can’t hurt you and as far as everyone is concerned Tasmania is a myth too. As for people that don’t live in those three cities (if you even exist) you don’t deserve their cars anyways you wild wild bush people how dare you. Sorry but I am not travelling 6-12 hrs just to get a car regardless of how affordable it is compared to the dealerships
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Paid in full, Still no car
This has been, without question, one of the most frustrating customer experiences I have ever had.
I purchased a vehicle, signed all documents, completed the finance process, and even had the loan funds released. I was told the vehicle would be ready for collection on Friday. I arranged my schedule, travelled to collect it, and only then was informed that it was not ready.
To make matters worse, I was then promised that the vehicle would be ready on Tuesday. Tuesday arrived, and once again there was no vehicle and no proactive communication.
I called multiple times throughout the morning and was repeatedly told that someone would call me back. Nobody did.
The issue is not simply the delay. Delays can happen. The issue is being given dates that are not honoured, having my time wasted, and being left chasing answers after already paying for the vehicle.
At this point I have completely lost confidence in the information I am being given. Nobody can clearly explain what is happening with the car, why the promised collection dates have been missed, or when I will actually receive the vehicle I have already paid for.
What should have been an exciting milestone and a positive car-buying experience has turned into stress, disappointment, and constant uncertainty.
If you are considering buying a car from Cars24, be prepared for the possibility that delivery promises may not be honoured and that you may have to do the chasing yourself to get basic updates.
I would not wish this experience on another customer.
I purchased a vehicle, signed all documents, completed the finance process, and even had the loan funds released. I was told the vehicle would be ready for collection on Friday. I arranged my schedule, travelled to collect it, and only then was informed that it was not ready.
To make matters worse, I was then promised that the vehicle would be ready on Tuesday. Tuesday arrived, and once again there was no vehicle and no proactive communication.
I called multiple times throughout the morning and was repeatedly told that someone would call me back. Nobody did.
The issue is not simply the delay. Delays can happen. The issue is being given dates that are not honoured, having my time wasted, and being left chasing answers after already paying for the vehicle.
At this point I have completely lost confidence in the information I am being given. Nobody can clearly explain what is happening with the car, why the promised collection dates have been missed, or when I will actually receive the vehicle I have already paid for.
What should have been an exciting milestone and a positive car-buying experience has turned into stress, disappointment, and constant uncertainty.
If you are considering buying a car from Cars24, be prepared for the possibility that delivery promises may not be honoured and that you may have to do the chasing yourself to get basic updates.
I would not wish this experience on another customer.
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Service
I appreciate the service provided by team Cars24 thanks to Dylan and Tom. They are nice and very patient. I find it easy to talk to them.
I definitely recommend the Cars24 Team.
Can’t wait to get my car
I definitely recommend the Cars24 Team.
Can’t wait to get my car
Safe way to buy used
We bought a car recently and were happy with overall experience. Car is excellent and pickup experience was great too. For us the 30 day return guarantee was important. It gave us the chance to have the car checked at a service centre. We appreciated the service history being available pre-sale, and the 300-point inspection.
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Avoid
Buggy as heck, text clashes, some functions just don’t work, I gave up trying use this app.
