CaseSnap© User Reviews

Name: CaseSnap©
Rating: 3.54545 (11 reviews)

CaseSnap©

PA & Associates Healthcare, LLC

🏥 Medical

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Easiest Interface to Use

My team and I have used CaseSnap for a couple years now and this is by far the best. User friendly, quick to enter information, and customer service is always super helpful when I need them.

CaseSnap Review

a year ago

Borderline non-functional m

App constantly freezes, times out, and goes into a perpetual doom loading screen. Despite many updates I have yet to see any improvement in performance. Nothing better than typing in a bunch of information only for the app to crash upon upload and delete everything, then have support email you that you need to try re-uploading. This app does not even allow you to upload pictures of a charge sheet from your camera roll. Much improvement needed.

MontanaNative_

2 years ago

One of the worst apps on my phone

I’ve been forced to used this app for over 5 years now. I don’t know how or why hospitals agree to use it. It’s awful. It’s been awful since my first time using it and they “enhance and update” it what seems like every month and it’s always just as bad. It’s insanely slow. I lose time out of my days having to battle with this app.

timbob scoot scoot

2 years ago

Response from developer

Hello, thank you for using CaseSnap, we are sorry for your experience, and are committed to improving our customer's user experience. Your feedback is important to us, please share your concerns at 1- 888-568-4248 or support@kermitppi.com so that we can gather more information from you and assist you. Thank you again.

Avoid this platform

Unbelievably frustrating that a facility I work at implemented this application. You wouldn’t believe the amount of time I lose trying to get the app to work and submit case information. I lose time doing my actual job and spending time with my family because this app functions so poorly.

555JY

3 years ago

Response from developer

We are sorry that you were experiencing issues with the application, thank you for bringing this to our attention. We have made significant enhancements over the last month to enhance the user experience, please let us know if your experience has improved, and also, please remember you can always contact our support team at 1- 888-568-4248 so that they can assist you. Thank you again.

Definition of Unstable

The app consistently fails to allow users to upload bills, asks you to re-login randomly (sometimes multiple times a day), app is very glitchy, app requests users to manually enter PPI but can’t scan that info and no significant improvements have been made since launch.

VA hunt and fish

3 years ago

Response from developer

Hello, thank you so much for sharing your experience, your feedback is very important to us. We will consider your requests in our future CaseSnap releases, thank you for allowing us to provide a more positive user experience for you. In the future, please feel free to contact our support team at 1-888-568-428 so that they can provide you with any assistance.

Terrible app

Just an awful app. Terrible user interface, freezes constantly which causes me to start over the billing process. Most of the time I submit a bill it doesn’t actually go through the system even though it looks like it did on my end. This causes a major issue constantly. There’s no search function for doctors. There’s no way to connect to my camera roll so I need a physical copy of my bill every time. Just awful

Drew1255

3 years ago

Response from developer

Hello, thank you for the input you have provided us, we are sorry you are experience issues with the app freezing, we will use your feedback to improve our user experience in upcoming app releases. Please remember you can always contact our support team at 1- 888-568-4248 so that they can assist you.

Just start over

Kicks me out all the time when I’m working on a new bill. My old submitted bills disappear so I. Ant go back to verify prices and po #’s. I should be able to add a picture of a bill sheet from my camera roll. I should not need a physical bill sheet to take a picture of. I should be able to search docs instead of having to scroll through a list of 100. Just nothing intuitive about this process.

DWSTeach

4 years ago

Response from developer

Hello, thank you for so much for your feedback, it is very important to us and we will consider your feedback in our future releases. Please know that we are making modifications to improve the user experience and accommodate requests. Please remember you can always contact our support team at 1- 888-568-4248 so that they can assist you. Thank you for your feedback, we appreciate your input.

Worst app ever

Randallka13

4 years ago

Response from developer

Hello, thank you for using CaseSnap, we are sorry that you were experiencing issues. We have made significant changes to improve the login process and user experience, please update your app to our latest version to install these changes. Please remember you can always contact our support team at 1- 888-568-4248 so that they can assist you. Thank you for your feedback, we appreciate your input.

The worst App on my phone

Always crashing. Needs to be deleted and reinstalled to update. Stalls for no reason, often need to log out and back in.

FIX THIS APP
It’s the worst app on my phone.

Catdogsowhat

4 years ago

Response from developer

Hello, thank you for using CaseSnap, we are sorry that you are experiencing issues with app updates and logging in. Please contact our support team at 1- 888-568-4248 so that we can gather more information from you regarding the issues you are seeing and assist you with them. Thank you so much for your feedback, we value your input.

Constantly needing to reset password!

Why does the app log me out after 10 min and then not accept my password! Ridiculous. Must reset password at every log on lately!

93jac

4 years ago

Response from developer

Hello, thank you for using CaseSnap, we appreciate your feedback. We are currently making changes to address this issue. Please call us at 1- 888-568-4248 so that we can gather more information from you and assist you with your login issues. Thank you again for providing us with your feedback.

Hot Garbage

Fix the log in situation. It’s pathetic, at best.

Recover Password

4 years ago

Response from developer

Hello, thank you for using CaseSnap, we sincerely appreciate the feedback you have provided for us and are sorry you're experiencing issues with logging in. We are currently making changes to remedy this issue. Please call us at 1- 888-568-4248 to let us know if this is still an issue for you and so that we can gather more information from you regarding your concerns. Thank you again for providing us with your input.

It’s awful

I am so frustrated with this app at this point that I am actually writing a review. Long and short it’s stinks. It takes for ever to do anything, and that’s if you can even log in. Every time I have to login I have to request a new password because it tells me that something is wrong in my login. And I know it’s not, because I write it down. And then when I request a new password, it doesn’t even send me the email to refresh a new password. I wish companies would Wise up and use something else

CaptSheeds

4 years ago

Response from developer

Hello, thank you for using CaseSnap and thank you for notifying us of your issues you are experiencing. We appreciate it and are working to address them. Please contact our support team at 1- 888-568-4248 so that we can gather more information from you and assist you. Thank you again for your feedback.

Clunky, slow, 0 stars

It takes forever to get the app to start to load in the account and then it freezes constantly. Something that should take less than a minute usually takes about 10 min to complete a task. Also, the interface to correct any issues is impossible and does not allow any direct communication with the account. It is a terrible app.

Brodeur678

7 years ago

Response from developer

Hello Mr. Brodeur, thank you for using CaseSnap, we appreciate and value your feedback. We are currently making changes to enhance the user experience. If you ever need to contact us, there is a Contact us link that is available on the left slide out menu of the application. Thank you again for all of your input.