Extremely disappointing experience with Cashify.
The most frustrating part is Cashify’s customer support. I have repeatedly tried contacting them regarding the warranty issue, but I am getting absolutely no proper assistance. Whenever I call, I am told that they don’t have any order registered with my phone number or that there is no order associated with it.
What makes this even more ridiculous is that the complete order and purchase details are clearly visible in my Cashify app under my account. So how can your support team say that there is no order?
I have been trying to get this issue resolved, but instead of helping a customer with a device that is still under warranty, I am being made to run around just to get someone to acknowledge my purchase.
If you are selling refurbished/pre-owned phones with a warranty, the least you can provide is proper after-sales support.
Very disappointed with Cashify. I would strongly recommend potential buyers to think twice before purchasing, especially if you expect any meaningful support after the payment is made.
Response from developer
Hi, we are sorry to hear about the difficulties you have been facing, and we want to make sure this gets the attention it deserves. The disconnect between what is visible in your app and what our support team is seeing is something we want to investigate right away. Please contact us at letushelpyou@cashify.in with your order ID and registered mobile number so our team can locate your purchase and work toward a proper resolution for you. You deserve the support that comes with your warranty, and we are committed to making that happen.
Scam - Super disappointed with this scam
It was only after the trade was complete that I checked the Cashify app and found he had logged fabricated damage: "huge scratches on the display," "big dents," and "major scratches on the body." None of it was real. He never justified any of it when I asked him directly, and by the time I found out the truth, my phone was already gone.
This is not a pricing disagreement. This is dishonesty built into the process. The agent lied to my face, manipulated the evaluation after the fact, and walked away with my phone for far less than it was worth. I felt completely cheated and powerless, with no way to dispute what had already been logged. I would strongly discourage anyone from trusting Cashify with a trade-in. Record everything, because their agents and their app cannot be trusted.
Response from developer
Hi Gokul, we are deeply sorry to hear about your experience and we understand how distressing this must have felt. The online quote is an estimate based on self-reported device details, and at pickup, the technician assesses the physical condition, which may lead to a price revision. That said, the damage logged on your order sounds deeply concerning and we want to look into this properly. Please email letushelpyou@cashify.in with your order ID so our team can review the evaluation and work toward a resolution for you.
Fraud and a big scam company
Response from developer
Hi Raj, we are sorry to hear about your experience and we understand how frustrating it must have been to see the quoted price change at pickup. While our online price is an estimate based on self-assessment, our technician reviews the device's physical condition at collection, which can lead to a revision. We take agent conduct seriously and want to look into this for you. Please email letushelpyou@cashify.in with your order ID and contact number so our team can investigate and assist you properly.
Scammers
Response from developer
Hey, we hear you and we understand how frustrating this experience must have been. The online quote is an estimate based on your self-assessment, and at pickup, our technician reviews the device's physical condition, which can lead to a price revision if the condition differs from what was entered. That said, we take reports of inaccurate inspections seriously and want to look into your case properly. Please email letushelpyou@cashify.in with your order ID and any details about the inspection, so our team can review this thoroughly and get back to you with a resolution.
Scam Company
My experience with Cashify was extremely disappointing. I purchased an iPhone from them believing it would be reliable since they claim their phones are properly tested and certified. However, the reality was completely different.
The battery health of the iPhone seemed artificially boosted. Within a short time of using the phone, the battery started draining very quickly, which clearly showed that the battery health shown earlier was not accurate. It felt like the battery details were manipulated to make the phone look better than it actually was.
Apart from the battery issue, some other components of the phone also didn’t seem genuine. The overall performance and quality made me doubt whether all the parts were original or not.
When I tried to claim warranty and contacted their support, the response was very poor. They kept delaying the process and did not provide any proper solution. For a platform that sells refurbished phones at such high prices, this kind of service is unacceptable.
Cashify charges premium prices for refurbished iPhones, but the quality and after-sales support do not justify the cost. My experience suggests that customers should be very careful before buying from them, as the products may not be as genuine or reliable as advertised.
Response from developer
Hey! We’re really sorry to hear about your experience and understand your concern regarding the device quality and battery performance. This is certainly not the experience we aim to provide. Please share your order ID and registered contact details with us at letsuhelpyou@cashify.in, so our team can review your case thoroughly and assist you with the warranty support. We’ll make sure the matter is checked with the concerned team and addressed accordingly.
