Extremely disappointing experience with Cashify.
The most frustrating part is Cashify’s customer support. I have repeatedly tried contacting them regarding the warranty issue, but I am getting absolutely no proper assistance. Whenever I call, I am told that they don’t have any order registered with my phone number or that there is no order associated with it.
What makes this even more ridiculous is that the complete order and purchase details are clearly visible in my Cashify app under my account. So how can your support team say that there is no order?
I have been trying to get this issue resolved, but instead of helping a customer with a device that is still under warranty, I am being made to run around just to get someone to acknowledge my purchase.
If you are selling refurbished/pre-owned phones with a warranty, the least you can provide is proper after-sales support.
Very disappointed with Cashify. I would strongly recommend potential buyers to think twice before purchasing, especially if you expect any meaningful support after the payment is made.
Response from developer
Hi, we are sorry to hear about the difficulties you have been facing, and we want to make sure this gets the attention it deserves. The disconnect between what is visible in your app and what our support team is seeing is something we want to investigate right away. Please contact us at letushelpyou@cashify.in with your order ID and registered mobile number so our team can locate your purchase and work toward a proper resolution for you. You deserve the support that comes with your warranty, and we are committed to making that happen.
Scam - Super disappointed with this scam
It was only after the trade was complete that I checked the Cashify app and found he had logged fabricated damage: "huge scratches on the display," "big dents," and "major scratches on the body." None of it was real. He never justified any of it when I asked him directly, and by the time I found out the truth, my phone was already gone.
This is not a pricing disagreement. This is dishonesty built into the process. The agent lied to my face, manipulated the evaluation after the fact, and walked away with my phone for far less than it was worth. I felt completely cheated and powerless, with no way to dispute what had already been logged. I would strongly discourage anyone from trusting Cashify with a trade-in. Record everything, because their agents and their app cannot be trusted.
Response from developer
Hi Gokul, we are deeply sorry to hear about your experience and we understand how distressing this must have felt. The online quote is an estimate based on self-reported device details, and at pickup, the technician assesses the physical condition, which may lead to a price revision. That said, the damage logged on your order sounds deeply concerning and we want to look into this properly. Please email letushelpyou@cashify.in with your order ID so our team can review the evaluation and work toward a resolution for you.
Fraud and a big scam company
Response from developer
Hi Raj, we are sorry to hear about your experience and we understand how frustrating it must have been to see the quoted price change at pickup. While our online price is an estimate based on self-assessment, our technician reviews the device's physical condition at collection, which can lead to a revision. We take agent conduct seriously and want to look into this for you. Please email letushelpyou@cashify.in with your order ID and contact number so our team can investigate and assist you properly.
Scammers
Response from developer
Hey, we hear you and we understand how frustrating this experience must have been. The online quote is an estimate based on your self-assessment, and at pickup, our technician reviews the device's physical condition, which can lead to a price revision if the condition differs from what was entered. That said, we take reports of inaccurate inspections seriously and want to look into your case properly. Please email letushelpyou@cashify.in with your order ID and any details about the inspection, so our team can review this thoroughly and get back to you with a resolution.
Scam Company
My experience with Cashify was extremely disappointing. I purchased an iPhone from them believing it would be reliable since they claim their phones are properly tested and certified. However, the reality was completely different.
The battery health of the iPhone seemed artificially boosted. Within a short time of using the phone, the battery started draining very quickly, which clearly showed that the battery health shown earlier was not accurate. It felt like the battery details were manipulated to make the phone look better than it actually was.
Apart from the battery issue, some other components of the phone also didn’t seem genuine. The overall performance and quality made me doubt whether all the parts were original or not.
When I tried to claim warranty and contacted their support, the response was very poor. They kept delaying the process and did not provide any proper solution. For a platform that sells refurbished phones at such high prices, this kind of service is unacceptable.
Cashify charges premium prices for refurbished iPhones, but the quality and after-sales support do not justify the cost. My experience suggests that customers should be very careful before buying from them, as the products may not be as genuine or reliable as advertised.
Response from developer
Hey! We’re really sorry to hear about your experience and understand your concern regarding the device quality and battery performance. This is certainly not the experience we aim to provide. Please share your order ID and registered contact details with us at letsuhelpyou@cashify.in, so our team can review your case thoroughly and assist you with the warranty support. We’ll make sure the matter is checked with the concerned team and addressed accordingly.
Absolute Fraud and Total Scam—DO NOT BUY OR SELL HERE!
I bought a refurbished iPhone Xs and later an iPhone 14 Pro. In both cases, the phones functioned perfectly until the exact moment the Cashify warranty expired. Immediately following the expiry, both devices began displaying severe internal issues, specifically starting with debilitating display problems, confirming they are selling poorly repaired or intentionally compromised units. This pattern is not a coincidence; it is a clear scam.
Furthermore, their selling process is equally unethical. They will give you an initial quote only to send a representative who degrades the price arbitrarily by spotting "stupid issues" that don't affect the phone's function, forcing you to accept a drastically reduced price.
Do not sell to them if you want a fair price, and absolutely do not buy a refurbished phone from them unless you want a ticking time bomb that fails the day its warranty ends. This is a massive waste of money and time. Cashify is a complete fraud.
Response from developer
We sincerely apologize for the inconvenience you faced. We would like to inform you that Cashify always provides the best possible price to our valuable customers, and the quote also depends on the current market value. If you have any concerns, please feel free to connect with us at letushelpyou@cashify.in.
Order related
Response from developer
Hi! We’re waiting for your response. While we’re not currently servicing your area, we’re working hard to expand and hope to be available there soon. In the meantime, we’re here to assist as best as we can—please share your details along with the store location you visited at letushelpyou@cashify.in whenever you’re ready. We look forward to helping you further.
Pickup related issue
Response from developer
Hi! We just wanted to follow up! We haven’t received your response yet. Feel free to send your details to letushelpyou@cashify.in, and we’ll sort it out for you.
Inappropriate services fraud
Response from developer
Hi! We haven’t heard from you yet. Please don’t hesitate to reach out with your order details at letushelpyou@cashify.in, and we’ll take care of everything for you.
Stay Away. Complete cheaters who give wrong estimate to dupe you.
and can see phone was in perfect condition like brand new and working perfectly as I used it carefully. After saying all good when have to complete transaction he said there is small red colour can be seen on top edge glass and told me I will get only 7500 now. First of all the so called red colour dot was so minute that you need microscope to check and decreasing 2000 for it was meaningless. These guys are so dumb to know that its not issue, its how curved glass is. My phone looks same as the day I bought it with no issues and they are just trying to take it by giving less money.
I would say, first of all dont give false promises and cheat customers. The estimated price should be something you are willing to give and not just for sake of duping us.
Response from developer
Hi! We're still waiting for your reply. We completely understand your concern and want to resolve this for you. Please help us with the details at letushelpyou@cashify.in, and our team will review the situation.
Poor tie ups with various mobile shops dnt install
Response from developer
Hi! We never meant to disappoint you. Occasionally, the seller's description may not match the actual condition of the device, leading to a price adjustment. Please share your order details with us at support@cashify.in and we'll address this promptly.
They want you phone for free
False advertisement
Rather sell your valuable items on other platforms atleast you control the payment and can avoid the low value Cashify tends to offer for products.
Their “convenience” is more expensive both mentally and financially!!!
Never using this platform again. ZERO stars!
Worst experience never buy from cashify
very Bad service experience and no support
as on my experience i suggest not to sell the phone on cashify you will get irriated with them
Response from developer
Hi, Rakesh. This shouldn't have happened. Please share your registered mobile number/order details with us at support@cashify.in so that we can get in touch with you and resolve the issue.
Worst company with zero customer support experience!
I brought a mobile phone oneplus 6 in supper condition. I got the phone within 5 days, all good. But when I received the phone I seen the device display is changed and it is a duplicate display, because display having some background line and dead pixel visible. I contacted with customer service, but they did not helped and suggested to email them with all relevant details. I sent all details via email, then I got to know this the casify policy, they do not provide original display as they only provide compatible display but I did not seen anything on they are policy like phone internal part will also duplicate/compatible, but casify selling the phone with brand’s name like if they are selling iPhone or any highly branded phone they will set the price on the current market value of that particular brand. So basically they are selling clone/copy phone but using brand name and it is a crime. Customer purchasing the phone because they love to use a particular brand, not just a phone with all duplicate internal parts. Also just wanted to add abound customer service, regarding your all genuine questions, the Casify customer care service will tell you “sir, as per our policy, bla bla bla”
So my feedback is for all friends, who are checking Casify website and ordering phone without checking physically and just trusted on casify they will send you original brand phone, please read all my experience!
Ekber purchased karliye to appka paisa gaya 😊
Response from developer
Hi, Subhojit. We're sorry you feel this way. Please be advised that we deal in refurbished devices; thus, there is a possibility that the device had some issues when we purchased it. So, before selling the device, we fix it using Cashify-certified parts, and the same has already been mentioned on our website. If you require any additional assistance, please contact us at support@cashify.in
Worst app ever
So I would like to suggest chasify that if you wan't to buy brand new iphones you can get them from amazon/flipkart not from people's home.
WORST EXPERIENCE EVER…. Dnt recommend cashify at all
Response from developer
Hi! We never wanted you to have such a perception for us. Please be apprised, that we display the quote based on the inputs you provided while placing the order. A requote happens only when there is a mismatch found between the device condition mentioned online and the actual device upon physical examination. Please share your details at support@cashify.in to get it checked and assist you on priority.
They don’t value your money or time
So I would like to suggest chasify that if you wan’t to buy brand new iphones you can get them from amazon/flipkart 😂😂 not from people’s home.
Happily using my iphone 11 with much more satisfaction than before. Never going to sell nor recommend chasify to anyone.
I used it once and will never use in my lifetime.. FRAUD
Response from developer
Hi, Ramanujan. This shouldn't have happened. Please share your registered mobile number/order details with us at support@cashify.in so that we can get in touch with you and resolve the issue.
Worst service
This is the service Cashify gives you. I have iPhone 6s plus 2/128gb which they valued only for 2k . I mean seriously if you can’t afford to buy then why are you in this business, check any shop for iphone 6s plus 128 gb in working conditions would be priced atleast 7k.
I didn’t left them without punishing them after using abusing language. One of the technician name was Kishore jisko kishori banake bheja mene
Response from developer
Hi, Shivaanu. This shouldn't have happened. Please share your registered mobile number/order details with us at support@cashify.in so that we can get in touch with you and resolve the issue.
