CB User Reviews

Customer Experience

Positive experience80.1% of reviews
Neutral6.0% of reviews
Negative experience13.9% of reviews

~ Based on 251 written reviews from the US App Store.

What users say

Is CB Safe?

CB-Mobile Banking appears safe based on user ratings. AppsHunter Safety Score for CB is 90/100.

This assessment is based on 1,366 user ratings, with an App Store average of 4.5/5.

Safety Analysis

88.1% of ratings point to a safe experience
2.9% of ratings suggest some concerns
9.0% of ratings point to a risky experience

~ Based on 1,244 App Store ratings for CB.

Is CB Legit?

CB-Mobile Banking appears to be a legitimate app. AppsHunter Legitimacy Score for CB is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

App

I find it very easy to use!

Terrible app

People are never helpful and quite rude

Information

So easy to use.

Five star

It’s been a tough year with a change in management and piecing books together. This app was instrumental in helping navigate what we faced. I no longer need to check accounts several times/day but was so glad I had that option

Easy to use!

Love this app, easy to use and navigate!

CB-Mobile Banking

This app is ok, but like the old one better . Too easy to make mistakes with this one!

Very intuitive and easy to use.

Civista app is very easy to use and I have been using it for many years.

CIVISTA app

I like everything EXCEPT the chat icon partially covers the menu icon and when I attempt to log out or choose another action I have to wrestle with “penny” to get it out of the way. Until that was added this app had perfect!

My bank

It’s so convenient for me. It’s right across the street.

Very user friendly!

I’m able to have all my accounts linked together for easy transfers. Plus I love that you can deposit checks now too!

Country person

Like ya so far keep it up

Civista App

The Best!! So easy to do my banking!

Nice app

Good app. Quick response. Everything I need to know.

Awful just awful

Was the goal to make an app as terrible as your bank??

Works good!

Works as it should!

Everything I need for Banking

I love my mobile banking app! It is so convenient and allows me to do everything i need to do for my home banking needs.

Great bank!

Everything runs smoothly with this app. and bank! Keep up the good work!

Civista app

Previously had issues with log in and needed to have one line staff reset vs having a customer online /web based oriented reset option like most other financial institutions. Which is still a needed option .

Best Bank in Ohio!!

Civista Bank, formerly Citizens Bank is the best most honest and friendly bank in the Midwest. Since the recent growth of the bank to Indiana and western Ohio In Napoleon and the surrounding areas, the bank has remained the reliable home town bank that we have known and trusted for years. As a matter of fact, my father and Grandparents banked with Citizens (Civista) for as long as I can remember. Actually for several decades longer than I can recall. I know the family business was run with the help of Civista. I received my first car loan from Civista. And just about every loan in the family since. If you are looking for a friendly, reliable place to keep your finances, you really can’t do any better than right here at Civista.
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Great people, app is iffy

The people are fantastic and kind, but the app rarely works half the time and is lacking many of the features that other companies offer.