Face ID
You need to add tha Face ID again
Glitchy
Disappointed since latest major update.
When paying a bill, it shows the last payment to the payee but it’s actually the previous payment. Why is the app inaccurate. The account shows all payments up to date. The activity page is up to date. But on the bill payment page is a month behind.
Today I noticed a banner telling me to activate my new card, but my card is not new, I have used it at ATM more than once. Your customer service says it’s a problem with the app; doesn’t show up on website, so more inaccurate data in this app.
Truly makes me want to transfer to a different bank. How should I trust you with my money?
When paying a bill, it shows the last payment to the payee but it’s actually the previous payment. Why is the app inaccurate. The account shows all payments up to date. The activity page is up to date. But on the bill payment page is a month behind.
Today I noticed a banner telling me to activate my new card, but my card is not new, I have used it at ATM more than once. Your customer service says it’s a problem with the app; doesn’t show up on website, so more inaccurate data in this app.
Truly makes me want to transfer to a different bank. How should I trust you with my money?
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This app is really bad
I have tried to log into this app multiple times with all the necessary and correct information yet it still didn’t work. I had multiple people try to assist me yet it still didn’t work. I have a valid and working account also. I am very annoyed and frustrated with this.
One big problem
The app is pretty decent but they constantly change it just for the sake of changing it. Every time I get comfortable with the app , they change it.
But the biggest issue
I have is they log you off when you are actively using the app. There is no excuse for them to sign you off the app. I had it sign me off in the middle of paying bills. As a result I paid the same bill twice.
Another time it signed me off while I was working on balancing my
Checkbook. The app is smart enough to know when you are actively working with the app and not sign you off. Really irritates me enough to consider switching banks. I have been with this bank for 50 years.
But the biggest issue
I have is they log you off when you are actively using the app. There is no excuse for them to sign you off the app. I had it sign me off in the middle of paying bills. As a result I paid the same bill twice.
Another time it signed me off while I was working on balancing my
Checkbook. The app is smart enough to know when you are actively working with the app and not sign you off. Really irritates me enough to consider switching banks. I have been with this bank for 50 years.
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Glitches
Ever since the new update the deposit checks feature glitches and freezes. It takes forever to deposit multiple checks. If I click the money to put amount it freezes. Then every time I click the account I want to deposit in it opens up the amount again and I have to click the account like 4-5 times before it recognizes it and opens it. Check depositing is horrible now. I’ve tried on multiple devices and deleted and downloaded again. It’s definitely a glitch.
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