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Citizens Bank Mobile Banking

Citizens Bank Mobile Banking

by Citizens Bank, N.A.

737K ratings
755 reviews
#204 in free Finance
💰 Finance
Free

Details

  • Released
  • Updated
  • September 17, 2010
  • July 27, 2026

Features

Developer

Citizens Bank, N.A.
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Citizens Bank Mobile Banking screenshot #1 for iPhone
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Citizens Bank Mobile Banking screenshot #5 for iPhone
Citizens Bank Mobile Banking screenshot #6 for iPhone
Citizens Bank Mobile Banking screenshot #7 for iPhone
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📉no. 204
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About

Manage your finances conveniently from your mobile device. View account balances, deposit checks with photos, transfer funds securely, and pay bills all in one place. Your accounts are protected with a banking guarantee.

✓View account balances and activity
✓Deposit checks by snapping photos
✓Transfer money between accounts
✓Send money securely with Zelle®
✓Manage and pay bills
✓Freeze/unfreeze debit cards
Show original description

What users say

Summarized from real user reviews of Citizens Bank Mobile Banking. Based on 737K reviews and a 4.8/5 average, it highlights the 2 positives and 14 negatives reviewers mention most about this Finance app.

Positive things

  • 💻Mostly good banking app
  • 👍Love the App

Negative things

  • 🐛Crashes and bugs non stop
  • 🔍App is clunky, needs lots of work
  • 🔒Puzzle to Access
  • 💰They steal your money
  • 🚫I wouldn't know!!!
  • 👎The actual bank is great, the app is HORRIBLE
  • 🚫Fix the login!
  • ⏰Keeps getting worse!!
  • 🤯Whoever updated this app should be fired
  • 🐛Crashes all the time
  • 🚫2 stars only because it works *sometimes*
  • 🚫I can not believe how bad
  • ⏰Inconvenience
  • 🚫App does not permit access to account
See all reviews

What's New in Citizens Bank Mobile Banking

26.14.0

July 27, 2026

Thanks for using Citizens Mobile Banking! This latest version includes: • Additional bug fixes and enhancements to improve overall client experience.

Charts

Top Free

📉 204-8

Finance

This app dropped -8 positions in Finance chart.

Last updated on August 9, 2026.

User reviews

Most RecentHighest RatedLowest Rated

Very Buggy - worst bank app to date

This app has broken AI chat, broken face ID, won’t let you save username or it fails to authenticate with username and pw. It’s by far the worst banking app I’ve used to date.
Select UserSelect User

Worst Bank ever

Worst bank ever and worst support, worst app.
Archer_007Archer_007

Bad

Horrible customer service
GT789034GT789034

Worst bank, worst app, go elsewhere

Bad
mattc9812mattc9812

Needs better 2FA

Please implement passkeys or at least 2FA that does not rely on SMS codes.

SMS codes are insecure in today's world and often don't work internationally.
mozzy72000mozzy72000
See 750 more reviews

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User experience

🐞

Reported Bugs

5 issues

Login issues

Bug

Unreliable mobile deposit

Bug

Zelle not working

Bug

Delayed transaction posting

Bug

Frequent crashes and errors

Bug
✨

Requested Features

4 requests

Update the app design and layout

Feature

Bring back the widget

Feature

Add dark mode

Feature

Improve credit card integration

Feature

FAQ

What can I do with the Citizens Bank Mobile Banking app?

The app allows you to manage your money anytime, anywhere. You can view up-to-date account balances and activity, deposit checks by taking photos, make transfers between Citizens and non-Citizens accounts, and securely send money with Zelle®. You can also manage all your bills in one place, see payment history, and add any company to pay.

How do I deposit a check using the app?

Depositing a check is easy. Simply snap photos of your checks directly within the app. Deposits made by 10 pm ET will receive same-business-day credit, making it a convenient way to manage your funds.

Is there a cost to use the Citizens Bank Mobile Banking app?

Based on the provided information, the app is available for free. There are no mentioned costs associated with downloading or using the core banking features of the application.

How does the app protect my finances?

Your finances are protected with the Citizens Bank Online Guarantee®. Additionally, you have the ability to freeze and unfreeze your debit cards directly through the app for added security and control over your accounts.

Can I send money to people who don't bank with Citizens?

Yes, you can make transfers to non-Citizens accounts. The app also supports sending money securely with Zelle®, which allows you to send money to almost anyone with a U.S. bank account, regardless of where they bank.