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Citizens Bank Mobile Banking

Citizens Bank Mobile Banking

by Citizens Bank, N.A.

750K ratings
885 reviews
💰 Finance
Free

Details

Released
September 17, 2010
Updated
October 29, 2026

Features

Developer

Citizens Bank, N.A.
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Citizens Bank Mobile Banking screenshot #1 for iPhone
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Citizens Bank Mobile Banking screenshot #4 for iPhone
Citizens Bank Mobile Banking screenshot #5 for iPhone
Citizens Bank Mobile Banking screenshot #6 for iPhone
Citizens Bank Mobile Banking screenshot #7 for iPhone
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About

Manage your finances on the go with this banking app. View account balances, deposit checks remotely, transfer funds, and pay bills securely. It offers a convenient way to handle your banking needs anytime, anywhere.

✓View account balances and activity
✓Deposit checks via photos
✓Transfer money between accounts
✓Send money with Zelle®
✓Manage and pay bills
✓Freeze/unfreeze debit cards
Show original description

What users say about Citizens Bank Mobile Banking

Reviews of Citizens Bank Mobile Banking are mostly negative: the Finance app is rated 4.8/5 from 750K App Store ratings. What users like most: mostly good banking app, love the App. Top complaints: crashes and bugs non stop, app is clunky, needs lots of work. Summarized from real user reviews.

Positive things

  • 💻Mostly good banking app
  • 👍Love the App

Negative things

  • 🐛Crashes and bugs non stop
  • 🔍App is clunky, needs lots of work
  • 🔒Puzzle to Access
  • 💰They steal your money
  • 🚫I wouldn't know!!!
  • 👎The actual bank is great, the app is HORRIBLE
  • 🚫Fix the login!
  • ⏰Keeps getting worse!!
  • 🤯Whoever updated this app should be fired
  • 🐛Crashes all the time
  • 🚫2 stars only because it works *sometimes*
  • 🚫I can not believe how bad
  • ⏰Inconvenience
  • 🚫App does not permit access to account
See all reviews

What's New in Citizens Bank Mobile Banking

26.21.0

October 29, 2026

Thanks for using Citizens Mobile Banking! This latest version includes: • Additional bug fixes and enhancements to improve overall client experience.

User reviews

Most RecentHighest RatedLowest Rated

Zelle

Zelle does not work with the new update
MMomtwo

Flashing add

I don’t want a flashing add in my face when I look at the money that I already give you.
BBuddy0tail

Constantly updating

It’s like every time I go to open the app I have to update, I just want to check my account, can we chill with the updates
NNajsnsnebsnsmd

Still the worst IT of any bank

Won't let me use the app. I have to go online from my phone. Omg...to make a payment, from first log on, it takes about 10 minutes. Absolutely horrible. Does anyone at the bank ever check on how app and online work? Absolutely not.
PPinball7777

Always have problem in logging

What about for those who did not update apps timely? I did not see any tolerance towards that. Lack of humanistic care.
嫙嫙璇
See 880 more reviews

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User experience

🐞

Reported Bugs

5 issues

Login issues

Bug

Unreliable mobile deposit

Bug

Zelle not working

Bug

Delayed transaction posting

Bug

Frequent crashes and errors

Bug
✨

Requested Features

4 requests

Update the app design and layout

Feature

Bring back the widget

Feature

Add dark mode

Feature

Improve credit card integration

Feature

FAQ

What can I do with Citizens Bank Mobile Banking?

Citizens Bank Mobile Banking allows you to view account balances and activity, deposit checks by taking photos, transfer money between accounts and to others via Zelle®, and manage your bills. You can also freeze and unfreeze your debit cards for added security.

Is Citizens Bank Mobile Banking secure?

Yes, your finances are protected with the Citizens Bank Online Guarantee®. The app also supports secure money transfers with Zelle®, though it's advised to only use Zelle® with people you know.

How do I deposit a check with Citizens Bank Mobile Banking?

Depositing a check is easy. Simply snap photos of your check within the app. Deposits made by 10 pm ET on a business day will receive same-business day credit.

What are the user reviews like for Citizens Bank Mobile Banking?

User reviews indicate a mixed sentiment. While some users find it a 'mostly good banking app' and 'love the app,' a significant number report issues like frequent crashes, bugs, and difficulty accessing their accounts, leading to an overall negative sentiment in recent reviews.

Does Citizens Bank Mobile Banking have ads?

No, Citizens Bank Mobile Banking does not contain advertisements. The app is free to download and use without any ad interruptions.

What devices support Citizens Bank Mobile Banking?

Citizens Bank Mobile Banking is available for iPhone and iPad devices. It is designed to provide a seamless banking experience across these Apple platforms.

How often is Citizens Bank Mobile Banking updated?

The latest version of Citizens Bank Mobile Banking is 26.21.0, and it was last updated on October 29, 2026. This indicates regular updates to maintain functionality and security.

Is Citizens Bank Mobile Banking free to use?

Yes, Citizens Bank Mobile Banking is available for free. There are no charges to download or use the core banking features of the application.