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Citizens Bank Mobile Banking

Citizens Bank Mobile Banking

by Citizens Bank, N.A.

750K ratings
884 reviews
💰 Finance
Free

Details

Released
September 17, 2010
Updated
October 19, 2026

Features

Developer

Citizens Bank, N.A.
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Citizens Bank Mobile Banking screenshot #1 for iPhone
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Citizens Bank Mobile Banking screenshot #5 for iPhone
Citizens Bank Mobile Banking screenshot #6 for iPhone
Citizens Bank Mobile Banking screenshot #7 for iPhone
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About

Manage your finances conveniently from your mobile device. View account balances, deposit checks with photos, transfer funds securely, and pay bills all in one place. Your accounts are protected with a banking guarantee.

✓View account balances and activity
✓Deposit checks by snapping photos
✓Transfer money between accounts
✓Send money securely with Zelle®
✓Manage and pay bills
✓Freeze/unfreeze debit cards
Show original description

What users say about Citizens Bank Mobile Banking

Reviews of Citizens Bank Mobile Banking are mostly negative: the Finance app is rated 4.8/5 from 750K App Store ratings. What users like most: mostly good banking app, love the App. Top complaints: crashes and bugs non stop, app is clunky, needs lots of work. Summarized from real user reviews.

Positive things

  • 💻Mostly good banking app
  • 👍Love the App

Negative things

  • 🐛Crashes and bugs non stop
  • 🔍App is clunky, needs lots of work
  • 🔒Puzzle to Access
  • 💰They steal your money
  • 🚫I wouldn't know!!!
  • 👎The actual bank is great, the app is HORRIBLE
  • 🚫Fix the login!
  • ⏰Keeps getting worse!!
  • 🤯Whoever updated this app should be fired
  • 🐛Crashes all the time
  • 🚫2 stars only because it works *sometimes*
  • 🚫I can not believe how bad
  • ⏰Inconvenience
  • 🚫App does not permit access to account
See all reviews
+1

What's New in Citizens Bank Mobile Banking

26.20.0

October 19, 2026

Thanks for using Citizens Mobile Banking! This latest version includes: • Additional bug fixes and enhancements to improve overall client experience.

User reviews

Most RecentHighest RatedLowest Rated

Flashing add

I don’t want a flashing add in my face when I look at the money that I already give you.
BBuddy0tail

Constantly updating

It’s like every time I go to open the app I have to update, I just want to check my account, can we chill with the updates
NNajsnsnebsnsmd

Still the worst IT of any bank

Won't let me use the app. I have to go online from my phone. Omg...to make a payment, from first log on, it takes about 10 minutes. Absolutely horrible. Does anyone at the bank ever check on how app and online work? Absolutely not.
PPinball7777

Always have problem in logging

What about for those who did not update apps timely? I did not see any tolerance towards that. Lack of humanistic care.
嫙嫙璇

Great and convenient On-line Banking

Many useful conveniences for On-line banking customers!!
EElectrichips
See 879 more reviews

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User experience

🐞

Reported Bugs

5 issues

Login issues

Bug

Unreliable mobile deposit

Bug

Zelle not working

Bug

Delayed transaction posting

Bug

Frequent crashes and errors

Bug
✨

Requested Features

4 requests

Update the app design and layout

Feature

Bring back the widget

Feature

Add dark mode

Feature

Improve credit card integration

Feature

FAQ

What can I do with the Citizens Bank Mobile Banking app?

The app allows you to manage your money anytime, anywhere. You can view up-to-date account balances and activity, deposit checks by taking photos, make transfers between Citizens and non-Citizens accounts, and securely send money with Zelle®. You can also manage all your bills in one place, see payment history, and add any company to pay.

How do I deposit a check using the app?

Depositing a check is easy. Simply snap photos of your checks directly within the app. Deposits made by 10 pm ET will receive same-business-day credit, making it a convenient way to manage your funds.

Is there a cost to use the Citizens Bank Mobile Banking app?

Based on the provided information, the app is available for free. There are no mentioned costs associated with downloading or using the core banking features of the application.

How does the app protect my finances?

Your finances are protected with the Citizens Bank Online Guarantee®. Additionally, you have the ability to freeze and unfreeze your debit cards directly through the app for added security and control over your accounts.

Can I send money to people who don't bank with Citizens?

Yes, you can make transfers to non-Citizens accounts. The app also supports sending money securely with Zelle®, which allows you to send money to almost anyone with a U.S. bank account, regardless of where they bank.