Don’t allow me to log in
I have a loan account with Citizens, and the online account system has been extremely frustrating. I’m unable to reset my account, and I haven’t been able to reach anyone in customer support for help. Every time I try to log in, I have to re-enroll my account just to access it. This issue really needs to be fixed.
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Bugged
This app is horrible. Constant freezing and/or loading icon. That’s opening and closing the app. Even deleting and reinstalling the app. Autopay never works. Then they close your account when you’re consistently trying to make payments.
Cant create an account
When i try to create an account, and i type in a password, it keeps saying the password is invalid. So i cant even create an account. Deleting app
APP GLITCHES
The app doesn’t even load, can’t even log in to pay my payments customer service keeps telling me to download the app to make the payment on there, but can’t since the app doesn’t even want to load!! I’m missing payments due to this.
Useless and Terrible
If I could give negative stars then I would. This app has a substantial amount of errors and will bring you nowhere. I would absolutely NOT recommend such a useless, faceless, and terrible app such as this one. You could have your username and password saved on your phone or written down somewhere and can count on this app to tell you that your information is wrong. Thanks a lot to the worthless owners who still haven’t done anything to fix such a problematic error in their system. DO NOT USE THIS APP. I repeat, DO. NOT. USE. THIS. APP. Please find an alternative way to get a loan. PLEASE. If this gets deleted then I will just post this again until you useless developers fix this ongoing issue.
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