Citizens Pay

Citizens Pay

by Citizens Bank, N.A.

14K ratings
83 reviews
Free

Details

  • Released
  • Updated
  • October 27, 2022
  • May 18, 2026

Features

Citizens Pay screenshot #1 for iPhone
Citizens Pay screenshot #2 for iPhone
Citizens Pay screenshot #3 for iPhone
Citizens Pay screenshot #4 for iPhone
Citizens Pay screenshot #5 for iPhone
Citizens Pay screenshot #6 for iPhone
iphone
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About

Manage your Citizens Pay accounts securely and conveniently from your mobile device. Access statements, schedule payments, and set up automatic payments. Stay informed about your account balance and transaction history.

24/7 secure account access
Paperless PDF statements
Schedule one-time payments
Set up Auto Pay
View account balance
Track transaction history
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What users say

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What's New in Citizens Pay

4.21.0

May 18, 2026

Thanks for using Citizens Pay! This latest version includes: • Additional bug fixes and enhancements to improve overall client experience.

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User reviews

Bugged

This app is horrible. Constant freezing and/or loading icon. That’s opening and closing the app. Even deleting and reinstalling the app. Autopay never works. Then they close your account when you’re consistently trying to make payments.

Cant create an account

When i try to create an account, and i type in a password, it keeps saying the password is invalid. So i cant even create an account. Deleting app

APP GLITCHES

The app doesn’t even load, can’t even log in to pay my payments customer service keeps telling me to download the app to make the payment on there, but can’t since the app doesn’t even want to load!! I’m missing payments due to this.

Useless and Terrible

If I could give negative stars then I would. This app has a substantial amount of errors and will bring you nowhere. I would absolutely NOT recommend such a useless, faceless, and terrible app such as this one. You could have your username and password saved on your phone or written down somewhere and can count on this app to tell you that your information is wrong. Thanks a lot to the worthless owners who still haven’t done anything to fix such a problematic error in their system. DO NOT USE THIS APP. I repeat, DO. NOT. USE. THIS. APP. Please find an alternative way to get a loan. PLEASE. If this gets deleted then I will just post this again until you useless developers fix this ongoing issue.
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App never works

Never had this app actually work, no idea how anyone could give this a five start rating.

Developer apps

User experience

🐞

Reported Bugs

4 issues

Login screen freezes or shows errors

Bug

App not compatible with latest iOS versions

Bug

Blank screens and server errors

Bug

Can't make more than minimum payment with auto-pay

Bug

Requested Features

4 requests

Add Face ID or biometric login

Feature

Allow pasting passwords

Feature

Show payment details after making a payment

Feature

Improve app stability and performance

Feature

FAQ

What can I do with the Citizens Pay app?

The app allows you to manage your Citizens Pay accounts securely from your mobile device. You can access your accounts 24/7, view PDF statements, schedule one-time payments, and set up automatic payments through Auto Pay. It also provides real-time information on your account balance, transaction history, and purchase balance.

Is the Citizens Pay app free to use?

Yes, the app is free to download and use. There are no charges associated with managing your accounts or making payments through the application.

How do I set up automatic payments?

You can turn on Auto Pay within the app to have your monthly installment paid automatically from your bank account. This feature ensures you never miss a payment and simplifies your bill management.

Can I view my past statements?

Yes, the app provides immediate access to your PDF statements, allowing you to go paperless and review your billing history conveniently.