Citizens Pay

Citizens Pay

by Citizens Bank, N.A.

14K ratings
79 reviews
Free

Details

  • Released
  • Updated
  • October 27, 2022
  • May 18, 2026

Features

Citizens Pay screenshot #1 for iPhone
Citizens Pay screenshot #2 for iPhone
Citizens Pay screenshot #3 for iPhone
Citizens Pay screenshot #4 for iPhone
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Citizens Pay screenshot #6 for iPhone
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About

Manage your Citizens Pay accounts securely and conveniently from your mobile device. Access statements, schedule payments, and set up automatic payments. Stay informed about your account balance and transaction history.

24/7 secure account access
Paperless PDF statements
Schedule one-time payments
Set up Auto Pay
View account balance
Track transaction history
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What users say

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What's New in Citizens Pay

4.21.0

May 18, 2026

Thanks for using Citizens Pay! This latest version includes: • Additional bug fixes and enhancements to improve overall client experience.

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User reviews

App never works

Never had this app actually work, no idea how anyone could give this a five start rating.

HORRIBLE APP

Absolutely atrocious. I can’t log in and I can’t even set up a new log in because it won’t accept any password I create or even the ones that Apple generates. Was this app designed by a 3rd grader? This is ridiculous. In the year 2026, apples chosen finance company can’t even develop an app! Disgusting
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No 2 Factor option.

This app appears to offer no real benefit over the website. The app does not feature native iOS scrolling, rather it scrolls like Android.

Why doesn’t this account support proper 2 factor authentication with an authenticator app?

Worst app I’ve ever used

I’ve never had an app glitch as badly, as thoroughly, or as consistently as this one. Constant error messages, telling me I have no balance when I definitely do and am actively trying to pay it, and telling me my password was incorrect and locking me out when I was literally using my own face. I tried deleting and reinstalling but no dice. The website on my laptop is just as bad. The only thing that works is the website via my phone. I’ve never had to work so hard just pay someone money in my life.
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Absolutely Useless

Constantly freezes and crashes

Developer apps

User experience

🐞

Reported Bugs

4 issues

Login screen freezes or shows errors

Bug

App not compatible with latest iOS versions

Bug

Blank screens and server errors

Bug

Can't make more than minimum payment with auto-pay

Bug

Requested Features

4 requests

Add Face ID or biometric login

Feature

Allow pasting passwords

Feature

Show payment details after making a payment

Feature

Improve app stability and performance

Feature

FAQ

What can I do with the Citizens Pay app?

The app allows you to manage your Citizens Pay accounts securely from your mobile device. You can access your accounts 24/7, view PDF statements, schedule one-time payments, and set up automatic payments through Auto Pay. It also provides real-time information on your account balance, transaction history, and purchase balance.

Is the Citizens Pay app free to use?

Yes, the app is free to download and use. There are no charges associated with managing your accounts or making payments through the application.

How do I set up automatic payments?

You can turn on Auto Pay within the app to have your monthly installment paid automatically from your bank account. This feature ensures you never miss a payment and simplifies your bill management.

Can I view my past statements?

Yes, the app provides immediate access to your PDF statements, allowing you to go paperless and review your billing history conveniently.