Don’t allow me to log in
I have a loan account with Citizens, and the online account system has been extremely frustrating. I’m unable to reset my account, and I haven’t been able to reach anyone in customer support for help. Every time I try to log in, I have to re-enroll my account just to access it. This issue really needs to be fixed.
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Bugged
This app is horrible. Constant freezing and/or loading icon. That’s opening and closing the app. Even deleting and reinstalling the app. Autopay never works. Then they close your account when you’re consistently trying to make payments.
Cant create an account
When i try to create an account, and i type in a password, it keeps saying the password is invalid. So i cant even create an account. Deleting app
APP GLITCHES
The app doesn’t even load, can’t even log in to pay my payments customer service keeps telling me to download the app to make the payment on there, but can’t since the app doesn’t even want to load!! I’m missing payments due to this.
Useless and Terrible
If I could give negative stars then I would. This app has a substantial amount of errors and will bring you nowhere. I would absolutely NOT recommend such a useless, faceless, and terrible app such as this one. You could have your username and password saved on your phone or written down somewhere and can count on this app to tell you that your information is wrong. Thanks a lot to the worthless owners who still haven’t done anything to fix such a problematic error in their system. DO NOT USE THIS APP. I repeat, DO. NOT. USE. THIS. APP. Please find an alternative way to get a loan. PLEASE. If this gets deleted then I will just post this again until you useless developers fix this ongoing issue.
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App never works
Never had this app actually work, no idea how anyone could give this a five start rating.
HORRIBLE APP
Absolutely atrocious. I can’t log in and I can’t even set up a new log in because it won’t accept any password I create or even the ones that Apple generates. Was this app designed by a 3rd grader? This is ridiculous. In the year 2026, apples chosen finance company can’t even develop an app! Disgusting
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No 2 Factor option.
This app appears to offer no real benefit over the website. The app does not feature native iOS scrolling, rather it scrolls like Android.
Why doesn’t this account support proper 2 factor authentication with an authenticator app?
Why doesn’t this account support proper 2 factor authentication with an authenticator app?
Worst app I’ve ever used
I’ve never had an app glitch as badly, as thoroughly, or as consistently as this one. Constant error messages, telling me I have no balance when I definitely do and am actively trying to pay it, and telling me my password was incorrect and locking me out when I was literally using my own face. I tried deleting and reinstalling but no dice. The website on my laptop is just as bad. The only thing that works is the website via my phone. I’ve never had to work so hard just pay someone money in my life.
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Absolutely Useless
Constantly freezes and crashes
Unusable
This app is so broken you can't even press anything it's just blank and says system errors, These other reviews must be fake
App doesn't work
Can't even use the app and i think im behind on payment from failure to login it says "server error" for a week straight and the app crashes nothing pops up on screen just blank loading with spammed error messages. Fix this
Simple enough
The simplicity of the app makes it easy to use
Loan
Never give me problems making payments.
Easy payment
Very easy transition.
Good experience
My only request would be to have a portal or list of retailers that work with Citizens Pay.
Very easy to use
Easy to use
What happened?
For some reason, the app logged me out and it’s frozen/useless. It won’t allow you the ability to log back in. It just doesn’t work anymore. It’s a completely broken app at this point.
Anybody there?
I tried to contact that company twice already in the past three weeks. Absolutely no response, zero. Bad customer service for sure.
Broken App
This app is useless, I cannot view the documents most buttons do not work. Constantly have to reset my password even after just resetting it.
