App never works
Never had this app actually work, no idea how anyone could give this a five start rating.
HORRIBLE APP
Absolutely atrocious. I can’t log in and I can’t even set up a new log in because it won’t accept any password I create or even the ones that Apple generates. Was this app designed by a 3rd grader? This is ridiculous. In the year 2026, apples chosen finance company can’t even develop an app! Disgusting
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No 2 Factor option.
This app appears to offer no real benefit over the website. The app does not feature native iOS scrolling, rather it scrolls like Android.
Why doesn’t this account support proper 2 factor authentication with an authenticator app?
Why doesn’t this account support proper 2 factor authentication with an authenticator app?
Worst app I’ve ever used
I’ve never had an app glitch as badly, as thoroughly, or as consistently as this one. Constant error messages, telling me I have no balance when I definitely do and am actively trying to pay it, and telling me my password was incorrect and locking me out when I was literally using my own face. I tried deleting and reinstalling but no dice. The website on my laptop is just as bad. The only thing that works is the website via my phone. I’ve never had to work so hard just pay someone money in my life.
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Absolutely Useless
Constantly freezes and crashes
Unusable
This app is so broken you can't even press anything it's just blank and says system errors, These other reviews must be fake
App doesn't work
Can't even use the app and i think im behind on payment from failure to login it says "server error" for a week straight and the app crashes nothing pops up on screen just blank loading with spammed error messages. Fix this
Simple enough
The simplicity of the app makes it easy to use
Loan
Never give me problems making payments.
Easy payment
Very easy transition.
Good experience
My only request would be to have a portal or list of retailers that work with Citizens Pay.
Very easy to use
Easy to use
What happened?
For some reason, the app logged me out and it’s frozen/useless. It won’t allow you the ability to log back in. It just doesn’t work anymore. It’s a completely broken app at this point.
Anybody there?
I tried to contact that company twice already in the past three weeks. Absolutely no response, zero. Bad customer service for sure.
Broken App
This app is useless, I cannot view the documents most buttons do not work. Constantly have to reset my password even after just resetting it.
Simple and Easy
very flexible and easy to use.
Auto or Pay Early
Able to pay with auto pay or pay early if you like.
Can’t get an account
I downloaded the app and tried to sign up for an account. I get an error message stating my information doesn’t match but I don’t have an account. I called the number listed she tells me I don’t have an account and she was dismissive.
Faulty app
Doesn’t let me sign up. I’ve tried calling support about it but it rings then goes to silent. When I try to enter my phone number for seeing if I have an existing account it sends a code to a number with the last digits of “11” which isn’t my number. So idk what that’s about but I cannot use this service or app.
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Worst application process
I been trying to checkout at best buy for 2 days now after I got approved for a line of credit and still can’t. Don’t expect to get your product the same day you get approved.
