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Citizens Access

Citizens Access

by Citizens Bank, N.A.

12K ratings
137 reviews
💰 Finance
Free

Details

Released
June 3, 2022
Updated
October 19, 2026

Developer

Citizens Bank, N.A.
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About

Manage your finances conveniently from your mobile device. Access your CD and Savings accounts 24/7, view statements and transaction history, and easily transfer funds in and out.

✓24/7 secure account access
✓View account summary
✓Access statements
✓View transaction history
✓Transfer money
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What users say about Citizens Access

Reviews of Citizens Access are mostly negative: the Finance app is rated 4.9/5 from 12K App Store ratings. What users like most: great interest rate, easy to use app. Top complaints: frequent app crashes and freezes, slow external transfers. Summarized from real user reviews.

Positive things

  • 💰Great interest rate
  • 👍Easy to use app
  • 🚀Super easy to transfer funds

Negative things

  • 🐛Frequent app crashes and freezes
  • ⏱️Slow external transfers
  • 🔒Unreliable login/authentication
  • 📱Limited app functionality compared to website
See all reviews

What's New in Citizens Access

5.41.0

October 19, 2026

Thanks for using Citizens Access! This latest version includes: • Additional bug fixes and enhancements to improve overall client experience.

User reviews

Most RecentHighest RatedLowest Rated

Interest

Wish you would be as quick increasing your rate as you are reducing it. I’ve moved a lot of cash from you because of it.
HDHog Island Dave

Citizens Access Citizens Bank, N.A

Up date, All great here at Citizens Bank been a member for about a year now & so easy to make transfers & a at better interest rate!

I highly recommend Citizens to convert your money to a higher yield interest rate!
TTerrifProofStocks

Online

I love an online bank that can help me safe. App is very easy to use and overall helpful with any transfers/profile adjustments that are needed
Rrelssss

Disappointed

Citizens access is by far the best banking app I have used in terms of user interface. It is very clean. Very disappointing interest rates are so low currently as I’d prefer to stick to this app
B0Big baller 09064

Easy to use and transfer

My experience has been great. The app was easy to use and I’ve always felt safe and comfortable with my money here. Unfortunately, the interest rate dropped so low that my cash couldn’t even keep up with inflation, so I have to move it. I’m keeping my account n case variables change again.
Wwtfthyarealltaken
See 132 more reviews

Developer apps

Citizens Bank Mobile Banking
Citizens Bank Mobile Banking

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accessDEPOSIT® Mobile
accessDEPOSIT® Mobile

Citizens Commercial Banking

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accessOPTIMA® Mobile
accessOPTIMA® Mobile

Citizens Commercial Banking

💰 Finance

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Citizens Pay
Citizens Pay

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Citizens Cash Flow Essentials™
Citizens Cash Flow Essentials™

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See developer apps

User experience

🐞

Reported Bugs

3 issues

Login screen gets stuck on verification code

Bug

Face ID/Touch ID not working consistently

Bug

Deposits not showing up in account for days

Bug
✨

Requested Features

4 requests

Mobile check deposit

Feature

Ability to open new accounts in-app

Feature

Improved login experience with Face ID/Touch ID

Feature

More detailed transaction history

Feature

FAQ

What can I do with this app?

This app allows you to manage your CD and Savings accounts 24/7 from your mobile device. You can view your account summary, access statements, review your transaction history, and easily transfer money in and out of your accounts.

Is this app free to use?

Yes, the application is free to download and use. There are no charges associated with accessing your accounts or performing transactions through the app.

What type of accounts can I manage?

You can manage your Certificate of Deposit (CD) and Savings accounts through this application. It provides secure access to these specific account types.

Is my financial information secure?

The app provides 24/7 secure access to your accounts, indicating that security measures are in place to protect your financial information during use.