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Citizens Access

Citizens Access

by Citizens Bank, N.A.

11K ratings
132 reviews
💰 Finance
Free

Details

  • Released
  • Updated
  • June 3, 2022
  • August 5, 2026

Developer

Citizens Bank, N.A.
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About

Manage your finances conveniently from your mobile device. Access your CD and Savings accounts 24/7, view statements and transaction history, and easily transfer funds in and out.

✓24/7 secure account access
✓View account summary
✓Access statements
✓View transaction history
✓Transfer money
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What users say

Summarized from real user reviews of Citizens Access. Based on 11K reviews and a 4.9/5 average, it highlights the 3 positives and 4 negatives reviewers mention most about this Finance app.

Positive things

  • 💰Great interest rate
  • 👍Easy to use app
  • 🚀Super easy to transfer funds

Negative things

  • 🐛Frequent app crashes and freezes
  • ⏱️Slow external transfers
  • 🔒Unreliable login/authentication
  • 📱Limited app functionality compared to website
See all reviews
+1

What's New in Citizens Access

5.39.0

August 5, 2026

Thanks for using Citizens Access! This latest version includes: • Additional bug fixes and enhancements to improve overall client experience.

User reviews

Most RecentHighest RatedLowest Rated

Love it

I’ve been using Citizens for a few years now and it is great. Simple to set up and easy to transfer money around as needed.
SpommieSpommie

BEWARE

Citizens Access allows only ACH transfers, so if you think you might ever need access to your money in fewer than 2-4 business days, stash your cash elsewhere.
MarcusM123MarcusM123

Evening Banking

Love to use Citizen Access on my time!
weis wiseweis wise

Review

Love the way you check on me when I enter the wrong information!!🙏🏼
Sep48Sep48

No competitive interest rate

I have no issues except having to transfer for a better interest rate. Sorry!
printerfoeprinterfoe
See 127 more reviews

Developer apps

Citizens Bank Mobile Banking
Citizens Bank Mobile Banking

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accessDEPOSIT® Mobile
accessDEPOSIT® Mobile

Citizens Commercial Banking

💰 Finance

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accessOPTIMA® Mobile
accessOPTIMA® Mobile

Citizens Commercial Banking

💰 Finance

(18)

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Citizens Pay
Citizens Pay

by Citizens Bank, N.A.

💰 Finance

(14K)

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Citizens Cash Flow Essentials™
Citizens Cash Flow Essentials™

Business Banking

💰 Finance

(5)

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See developer apps

User experience

🐞

Reported Bugs

3 issues

Login screen gets stuck on verification code

Bug

Face ID/Touch ID not working consistently

Bug

Deposits not showing up in account for days

Bug
✨

Requested Features

4 requests

Mobile check deposit

Feature

Ability to open new accounts in-app

Feature

Improved login experience with Face ID/Touch ID

Feature

More detailed transaction history

Feature

FAQ

What can I do with this app?

This app allows you to manage your CD and Savings accounts 24/7 from your mobile device. You can view your account summary, access statements, review your transaction history, and easily transfer money in and out of your accounts.

Is this app free to use?

Yes, the application is free to download and use. There are no charges associated with accessing your accounts or performing transactions through the app.

What type of accounts can I manage?

You can manage your Certificate of Deposit (CD) and Savings accounts through this application. It provides secure access to these specific account types.

Is my financial information secure?

The app provides 24/7 secure access to your accounts, indicating that security measures are in place to protect your financial information during use.