CBT vs Citizens Access
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
CBT
Manage your finances on the go with this mobile banking application. Check account balances, review recent transactions, and easily transfer funds between your accounts. You can also deposit checks directly from your device.
- Check account balances
- Search recent transactions
- Transfer funds between accounts
- Deposit checks on the go
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Start banking wherever you are with CBT-Mobile Banking! Available to all Citizens Bank & Trust Company mobile banking end users. CBT-Mobile Banking allows you to check balances and make transfers. Available features include: Accounts - Check your latest account balance and search recent transactions by date, amount, or check number. Transfers - Easily transfer cash between your accounts. Make Deposits - Deposit checks while on the go.
Citizens Access
Manage your finances conveniently from your mobile device. Access your CD and Savings accounts 24/7, view statements and transaction history, and easily transfer funds in and out.
- 24/7 secure account access
- View account summary
- Access statements
- View transaction history
- Transfer money
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Ready to manage your money – anytime, anywhere – from the convenience of your mobile device! Access Benefits: - 24/7 secure access to your CD and Savings accounts - View account summary and statements - Easily access transaction history - Transfer money in and out of your account DISCLOSURES: © 2026 Citizens Financial Group, Inc. All rights reserved. Citizens is a brand name of Citizens Bank, N.A. (NMLS ID# 433960) Member FDIC Equal Housing Lender
Screenshots
Verdict
The clearest difference is rating: Citizens Access at 4.9 against CBT's 4.3. Citizens Access also leads on ratings volume (11K vs 154) and review sentiment (33% vs 13%). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Citizens Access holds the better App Store score, 4.9 against 4.3. That said, the two scores are not equally well evidenced: Citizens Access has 11K ratings behind it against 154, so its average is the more settled of the two. Written reviews point the same way: 13% of CBT's written reviews are positive against 33% of Citizens Access's.
CBT ships an update monthly, Citizens Access fortnightly. The most recent releases landed on September 22, 2026 and September 23, 2026 respectively.
| Parameter | CBT | Citizens Access |
|---|---|---|
| Price | Free | Free |
| Rating | 4.3 (154 ratings) | 4.9 (11K ratings) — better |
| Positive reviews | 12.5% of reviews | 32.8% of reviews — better |
| Number of ratings | 154 | 11K — better |
| Update frequency | Monthly | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 | 15.0 |
| Further details — not scored | ||
| Size | 156 MB | 70 MB |
| Age rating | 4+ | 4+ |
| Developer | Citizens Bank & Trust Co. | Citizens Bank, N.A. |
Customer experience
CBT
Citizens Access
Bugs and requests
CBT
Not enough reviews yet to summarise bugs or requests.
Citizens Access
Reported bugs
3 issues- Login screen gets stuck on verification code
- Face ID/Touch ID not working consistently
- Deposits not showing up in account for days
Requested features
4 requests- Mobile check deposit
- Ability to open new accounts in-app
- Improved login experience with Face ID/Touch ID
- More detailed transaction history
In-app purchases
CBT
No in-app purchases
Citizens Access
No in-app purchases
Questions
Is CBT free?
Is Citizens Access free?
Which has better reviews, CBT or Citizens Access?
Do CBT or Citizens Access have ads?
Which is updated more often, CBT or Citizens Access?
Other comparisons
