Stop ruining things that aren't broken. It's a bad app now
There was nothing wrong with the app before, but now it's, to put it nicely... not the best. Instead of just tracking my money with simple addition and subtraction without flaw like it did before the update,It does this dumb thing now where it breaks it down into different sections: available balance, and current balance. I always go off of the available balance not the current balance bc current still has pending transactions. The available balance says how much you have after the transactions are finished. Or at least it's supposed to. Ever since they updated it to include both those instead of just available balance, I never know how much money is in my bank account bc THEY ALWAYS DO THE MATH WRONG. I had OVER one hundred LESS dollars than the app said I would have after the transactions are done pending. That's a major f up. The previous version of the app never messed my money up before they changed the app, now THAT'S ALL IT DOES. It's ALWAYS messing up. How many times do I have to STOP changing things that aren't broken. It was perfect before and now it's pretty much pointless bc it can't properly and accurately do the biggest thing it's supposed to do : accurately tell me how much money I have 100% of the time.
I don't care how cool a platform looks, I care about if it works.
Also "current balance" is pointless. I look at my app to see how much something costed, which I can see in the transactions list anyways. Or I check to see how much I can spend, which would be "available balance" .
Adding "current balance"almost feels like an attempt to cause confusion, bc I can't think of any other purpose when it was never even needed in the first place. Why else are you showing consumers an amount of money that isn't up to date with what they've spent in the first place? It's an irrelevant number, no one asked for that.
I don't care how cool a platform looks, I care about if it works.
Also "current balance" is pointless. I look at my app to see how much something costed, which I can see in the transactions list anyways. Or I check to see how much I can spend, which would be "available balance" .
Adding "current balance"almost feels like an attempt to cause confusion, bc I can't think of any other purpose when it was never even needed in the first place. Why else are you showing consumers an amount of money that isn't up to date with what they've spent in the first place? It's an irrelevant number, no one asked for that.
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I want to freeze my card!
Please put the ability to freeze my card back in the app. I like to keep my card frozen when not in use and l can’t do that because when I go to manage card I’m prompted to activate a new debit card that I haven’t received yet. When I get the new card I will activate it but until I receive it I do not want my current card unfrozen! Please fix this immediately
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Face ID
You need to add tha Face ID again
Glitchy
Disappointed since latest major update.
When paying a bill, it shows the last payment to the payee but it’s actually the previous payment. Why is the app inaccurate. The account shows all payments up to date. The activity page is up to date. But on the bill payment page is a month behind.
Today I noticed a banner telling me to activate my new card, but my card is not new, I have used it at ATM more than once. Your customer service says it’s a problem with the app; doesn’t show up on website, so more inaccurate data in this app.
Truly makes me want to transfer to a different bank. How should I trust you with my money?
When paying a bill, it shows the last payment to the payee but it’s actually the previous payment. Why is the app inaccurate. The account shows all payments up to date. The activity page is up to date. But on the bill payment page is a month behind.
Today I noticed a banner telling me to activate my new card, but my card is not new, I have used it at ATM more than once. Your customer service says it’s a problem with the app; doesn’t show up on website, so more inaccurate data in this app.
Truly makes me want to transfer to a different bank. How should I trust you with my money?
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This app is really bad
I have tried to log into this app multiple times with all the necessary and correct information yet it still didn’t work. I had multiple people try to assist me yet it still didn’t work. I have a valid and working account also. I am very annoyed and frustrated with this.
One big problem
The app is pretty decent but they constantly change it just for the sake of changing it. Every time I get comfortable with the app , they change it.
But the biggest issue
I have is they log you off when you are actively using the app. There is no excuse for them to sign you off the app. I had it sign me off in the middle of paying bills. As a result I paid the same bill twice.
Another time it signed me off while I was working on balancing my
Checkbook. The app is smart enough to know when you are actively working with the app and not sign you off. Really irritates me enough to consider switching banks. I have been with this bank for 50 years.
But the biggest issue
I have is they log you off when you are actively using the app. There is no excuse for them to sign you off the app. I had it sign me off in the middle of paying bills. As a result I paid the same bill twice.
Another time it signed me off while I was working on balancing my
Checkbook. The app is smart enough to know when you are actively working with the app and not sign you off. Really irritates me enough to consider switching banks. I have been with this bank for 50 years.
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Glitches
Ever since the new update the deposit checks feature glitches and freezes. It takes forever to deposit multiple checks. If I click the money to put amount it freezes. Then every time I click the account I want to deposit in it opens up the amount again and I have to click the account like 4-5 times before it recognizes it and opens it. Check depositing is horrible now. I’ve tried on multiple devices and deleted and downloaded again. It’s definitely a glitch.
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Worst Banking App Ever
Never before have I encountered a worse banking app. Something changed this year. You cannot simply log in with username and password to view your accounts. A text or phone passcode is required — which of course goes to your phone, the same phone where the Citizens app is loaded — and as soon as you receive it and return to the app to enter said code, Citizens passcode entry page disappears and the app buffers endlessly. This is the fourth time in one week time I have had to dump the app and reload the “latest version” — and then it’s still a roll of the dice as to whether I might be lucky enough to access my accounts. Horrible way to do business, Citizens.
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Scam bank
You can’t even take out your own money. Checks don’t clear for 7 days even when they say it takes two days. Customers service is trash. They will take your money but never give it back. Theft theft theft…. Pick any other bank but this one. They don’t know the truth and they come up with crazy excuses even when you prove them wrong.
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Poor loading
They revamped the app a few months back and since then I have to open the app close the app and reopen the app just to get to the login screen.
It’s honestly so annoyingly terrible that I’m making my first app review in 14 years of having an iPhone just to give it one star.
I recommend avoiding it at all costs and I’ve been a citizens customer since 2006
It’s honestly so annoyingly terrible that I’m making my first app review in 14 years of having an iPhone just to give it one star.
I recommend avoiding it at all costs and I’ve been a citizens customer since 2006
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Horrible app
See Title
New Layout
Why did you remove the dates for upcoming activity in the new layout? Finance is all about planning and showing the dates of upcoming transactions is a crucial step for that. Very disappointing.
Sneaky and inept
Why on earth would a bank stop showing pending transactions on your account unless they want you to overdraw? Every time I pay my citizens credit card bill, I get an email the payment will happen within 48 hours. There will be no sign of this pending transaction from my checking account or the credit card account. Why? Then, about 2 weekdays later the payment shows up on my credit card, but *still hasn’t shown up as deducted from my checking account*. This is sneaky and underhanded and could easily lend itself to an overdrawn account. This happens on weekdays or weekends. It should be a simple matter to show pending transactions - merchant transactions show up as pending almost immediately in most cases, but somehow Citizens Bank is too dumb to know how to show a pending transaction between my Citizens checking and my Citizens credit card? This looks like they’re dumb (since every other credit card or bank account shows pending transactions quickly) or they’re being sneaky and either way, watch out, because it sure looks like they can’t be bothered with the welfare of customers.
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Terrible “update”
The “updated” app is a step backwards. It crashes much more frequently and the user interface is terrible.
Awful
My app hasn’t worked all morning, my card magically doesn’t work either so my money is trapped in my account. “Temporary” outage my butt. It’s been hours.
Worse app to use
Zelle never works right and there’s always maintenance going on w the app
App issues
Citizens Bank has more issues with mobile and Online Banking than I’ve ever experienced with any other bank. I shouldn’t have to experience a shut down every so often
Terrible bank,awful customer service and very dishonest.
"DO NOT BANK HERE. I am newly moved to the area and completely drained from moving costs. I called customer service explicitly to ask if my overdraft protection would cover a $200 grocery trip until my Monday paycheck. The representative lied and told me 'Yes, you should be fine.' I spent an hour grocery shopping, only to be humiliated and declined at the register with zero funds because their staff gave me false information. They left a customer stranded with no food after promising they had my back. Disgusting customer service. I am closing my account immediately."
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Updated app is worse
The old app wasn’t great, but somehow the new app got worse. Clunky. Laggy. Everything about it seems like a step backwards.
Useless
After 4 calls in to Citizens for help to log in, and this app still doesn’t work. Utterly useless, terrible customer support. Trek bikes should not align themselves with such terrible financial institution.
