This App Sucks
The title pretty much covers it. This app is complete dog water. For some reason instead of keeping the adding and subtracting of transactions, the same it was before, they really felt the need to break everything down. Because of this, I never truly know how much is in my account which has been making it really hard to save money. If it ain’t broke, don’t fix it. Do better Citizens Bank.
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Apple Sucks
Apple is holding me hostage will not allow me to update my banking apps due to a app that I didn’t authorize and refuse to pay for being I have never used it
Inconvenient
Always needs service at the most inconvenient times
Can’t access money
Always doing some updating at the worse times
Week old McDonalds quality
This bank used to be good and in the last few months took a total nose dove and is horrible. Customer service sucks now and lies to you and doesn’t help on the simplest issues like a duplicate charge that happened within 60 seconds of each other draining my bank account. They don’t do debit cards at the branch anymore and processing times for transactions and on dial up internet from the 90s slow. Totally trash now ! Who ever made these corporate changes needs to be fired!
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Very Slow External Bank Transfers
Citizens Bank’s transferring of funds is ridiculously slow. There is no reason in 2026 for it to take 3 business days to move money between banks. If they can charge me immediately, they can fund me immediately.
The slick UI doesn’t matter if my money doesn’t do what I need and when I need it. No thanks. Will not be continuing with them.
The slick UI doesn’t matter if my money doesn’t do what I need and when I need it. No thanks. Will not be continuing with them.
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Broken app
Freezing after last update.
No true anymore : All works good ! Don't change it. Don't update what works perfect !!!
Not true anymore : All perfect. Don't upgrade what works perfect !!!
Update 08/08/26 : they force you to update, even you're fully satisfied with old version.
Update 08/08/26 : they force you to update, even you're fully satisfied with old version.
Very Buggy - worst bank app to date
This app has broken AI chat, broken face ID, won’t let you save username or it fails to authenticate with username and pw. It’s by far the worst banking app I’ve used to date.
Worst Bank ever
Worst bank ever and worst support, worst app.
Bad
Horrible customer service
Worst bank, worst app, go elsewhere
Bad
Needs better 2FA
Please implement passkeys or at least 2FA that does not rely on SMS codes.
SMS codes are insecure in today's world and often don't work internationally.
SMS codes are insecure in today's world and often don't work internationally.
Customer Service
The customer service is dog water, you get nothing but automated services that will straight up tell you try another customer service route and hang right up.... Leaving Citizens as soon as possible
Ruined great app
Update is unusable . Was testing done before the rollout?
i wouldn’t recommend
every time I go to try to use an ATM I’m getting charged all these additional fees. It doesn’t make sense to me that they say that they’re a part of the Allpoint ATM network and then when I go there to the location to use an ATM then I get charged all these additional fees.
Problem opening the app to review the statements
It’s insane I been with this account since 2001 and I changed to mobile already having issues that’s why I should have stayed with paper. The new app mobile needs to check this not safe.
Stop ruining things that aren't broken. It's a bad app now
There was nothing wrong with the app before, but now it's, to put it nicely... not the best. Instead of just tracking my money with simple addition and subtraction without flaw like it did before the update,It does this dumb thing now where it breaks it down into different sections: available balance, and current balance. I always go off of the available balance not the current balance bc current still has pending transactions. The available balance says how much you have after the transactions are finished. Or at least it's supposed to. Ever since they updated it to include both those instead of just available balance, I never know how much money is in my bank account bc THEY ALWAYS DO THE MATH WRONG. I had OVER one hundred LESS dollars than the app said I would have after the transactions are done pending. That's a major f up. The previous version of the app never messed my money up before they changed the app, now THAT'S ALL IT DOES. It's ALWAYS messing up. How many times do I have to STOP changing things that aren't broken. It was perfect before and now it's pretty much pointless bc it can't properly and accurately do the biggest thing it's supposed to do : accurately tell me how much money I have 100% of the time.
I don't care how cool a platform looks, I care about if it works.
Also "current balance" is pointless. I look at my app to see how much something costed, which I can see in the transactions list anyways. Or I check to see how much I can spend, which would be "available balance" .
Adding "current balance"almost feels like an attempt to cause confusion, bc I can't think of any other purpose when it was never even needed in the first place. Why else are you showing consumers an amount of money that isn't up to date with what they've spent in the first place? It's an irrelevant number, no one asked for that.
I don't care how cool a platform looks, I care about if it works.
Also "current balance" is pointless. I look at my app to see how much something costed, which I can see in the transactions list anyways. Or I check to see how much I can spend, which would be "available balance" .
Adding "current balance"almost feels like an attempt to cause confusion, bc I can't think of any other purpose when it was never even needed in the first place. Why else are you showing consumers an amount of money that isn't up to date with what they've spent in the first place? It's an irrelevant number, no one asked for that.
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I want to freeze my card!
Please put the ability to freeze my card back in the app. I like to keep my card frozen when not in use and l can’t do that because when I go to manage card I’m prompted to activate a new debit card that I haven’t received yet. When I get the new card I will activate it but until I receive it I do not want my current card unfrozen! Please fix this immediately
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Face ID
You need to add tha Face ID again
