No true anymore : All works good ! Don't change it. Don't update what works perfect !!!
Not true anymore : All perfect. Don't upgrade what works perfect !!!
Update 08/08/26 : they force you to update, even you're fully satisfied with old version.
Update 08/08/26 : they force you to update, even you're fully satisfied with old version.
Very Buggy - worst bank app to date
This app has broken AI chat, broken face ID, won’t let you save username or it fails to authenticate with username and pw. It’s by far the worst banking app I’ve used to date.
Worst Bank ever
Worst bank ever and worst support, worst app.
Bad
Horrible customer service
Worst bank, worst app, go elsewhere
Bad
Needs better 2FA
Please implement passkeys or at least 2FA that does not rely on SMS codes.
SMS codes are insecure in today's world and often don't work internationally.
SMS codes are insecure in today's world and often don't work internationally.
Customer Service
The customer service is dog water, you get nothing but automated services that will straight up tell you try another customer service route and hang right up.... Leaving Citizens as soon as possible
Ruined great app
Update is unusable . Was testing done before the rollout?
i wouldn’t recommend
every time I go to try to use an ATM I’m getting charged all these additional fees. It doesn’t make sense to me that they say that they’re a part of the Allpoint ATM network and then when I go there to the location to use an ATM then I get charged all these additional fees.
Problem opening the app to review the statements
It’s insane I been with this account since 2001 and I changed to mobile already having issues that’s why I should have stayed with paper. The new app mobile needs to check this not safe.
Stop ruining things that aren't broken. It's a bad app now
There was nothing wrong with the app before, but now it's, to put it nicely... not the best. Instead of just tracking my money with simple addition and subtraction without flaw like it did before the update,It does this dumb thing now where it breaks it down into different sections: available balance, and current balance. I always go off of the available balance not the current balance bc current still has pending transactions. The available balance says how much you have after the transactions are finished. Or at least it's supposed to. Ever since they updated it to include both those instead of just available balance, I never know how much money is in my bank account bc THEY ALWAYS DO THE MATH WRONG. I had OVER one hundred LESS dollars than the app said I would have after the transactions are done pending. That's a major f up. The previous version of the app never messed my money up before they changed the app, now THAT'S ALL IT DOES. It's ALWAYS messing up. How many times do I have to STOP changing things that aren't broken. It was perfect before and now it's pretty much pointless bc it can't properly and accurately do the biggest thing it's supposed to do : accurately tell me how much money I have 100% of the time.
I don't care how cool a platform looks, I care about if it works.
Also "current balance" is pointless. I look at my app to see how much something costed, which I can see in the transactions list anyways. Or I check to see how much I can spend, which would be "available balance" .
Adding "current balance"almost feels like an attempt to cause confusion, bc I can't think of any other purpose when it was never even needed in the first place. Why else are you showing consumers an amount of money that isn't up to date with what they've spent in the first place? It's an irrelevant number, no one asked for that.
I don't care how cool a platform looks, I care about if it works.
Also "current balance" is pointless. I look at my app to see how much something costed, which I can see in the transactions list anyways. Or I check to see how much I can spend, which would be "available balance" .
Adding "current balance"almost feels like an attempt to cause confusion, bc I can't think of any other purpose when it was never even needed in the first place. Why else are you showing consumers an amount of money that isn't up to date with what they've spent in the first place? It's an irrelevant number, no one asked for that.
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I want to freeze my card!
Please put the ability to freeze my card back in the app. I like to keep my card frozen when not in use and l can’t do that because when I go to manage card I’m prompted to activate a new debit card that I haven’t received yet. When I get the new card I will activate it but until I receive it I do not want my current card unfrozen! Please fix this immediately
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Face ID
You need to add tha Face ID again
Glitchy
Disappointed since latest major update.
When paying a bill, it shows the last payment to the payee but it’s actually the previous payment. Why is the app inaccurate. The account shows all payments up to date. The activity page is up to date. But on the bill payment page is a month behind.
Today I noticed a banner telling me to activate my new card, but my card is not new, I have used it at ATM more than once. Your customer service says it’s a problem with the app; doesn’t show up on website, so more inaccurate data in this app.
Truly makes me want to transfer to a different bank. How should I trust you with my money?
When paying a bill, it shows the last payment to the payee but it’s actually the previous payment. Why is the app inaccurate. The account shows all payments up to date. The activity page is up to date. But on the bill payment page is a month behind.
Today I noticed a banner telling me to activate my new card, but my card is not new, I have used it at ATM more than once. Your customer service says it’s a problem with the app; doesn’t show up on website, so more inaccurate data in this app.
Truly makes me want to transfer to a different bank. How should I trust you with my money?
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This app is really bad
I have tried to log into this app multiple times with all the necessary and correct information yet it still didn’t work. I had multiple people try to assist me yet it still didn’t work. I have a valid and working account also. I am very annoyed and frustrated with this.
One big problem
The app is pretty decent but they constantly change it just for the sake of changing it. Every time I get comfortable with the app , they change it.
But the biggest issue
I have is they log you off when you are actively using the app. There is no excuse for them to sign you off the app. I had it sign me off in the middle of paying bills. As a result I paid the same bill twice.
Another time it signed me off while I was working on balancing my
Checkbook. The app is smart enough to know when you are actively working with the app and not sign you off. Really irritates me enough to consider switching banks. I have been with this bank for 50 years.
But the biggest issue
I have is they log you off when you are actively using the app. There is no excuse for them to sign you off the app. I had it sign me off in the middle of paying bills. As a result I paid the same bill twice.
Another time it signed me off while I was working on balancing my
Checkbook. The app is smart enough to know when you are actively working with the app and not sign you off. Really irritates me enough to consider switching banks. I have been with this bank for 50 years.
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Glitches
Ever since the new update the deposit checks feature glitches and freezes. It takes forever to deposit multiple checks. If I click the money to put amount it freezes. Then every time I click the account I want to deposit in it opens up the amount again and I have to click the account like 4-5 times before it recognizes it and opens it. Check depositing is horrible now. I’ve tried on multiple devices and deleted and downloaded again. It’s definitely a glitch.
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Worst Banking App Ever
Never before have I encountered a worse banking app. Something changed this year. You cannot simply log in with username and password to view your accounts. A text or phone passcode is required — which of course goes to your phone, the same phone where the Citizens app is loaded — and as soon as you receive it and return to the app to enter said code, Citizens passcode entry page disappears and the app buffers endlessly. This is the fourth time in one week time I have had to dump the app and reload the “latest version” — and then it’s still a roll of the dice as to whether I might be lucky enough to access my accounts. Horrible way to do business, Citizens.
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Scam bank
You can’t even take out your own money. Checks don’t clear for 7 days even when they say it takes two days. Customers service is trash. They will take your money but never give it back. Theft theft theft…. Pick any other bank but this one. They don’t know the truth and they come up with crazy excuses even when you prove them wrong.
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Poor loading
They revamped the app a few months back and since then I have to open the app close the app and reopen the app just to get to the login screen.
It’s honestly so annoyingly terrible that I’m making my first app review in 14 years of having an iPhone just to give it one star.
I recommend avoiding it at all costs and I’ve been a citizens customer since 2006
It’s honestly so annoyingly terrible that I’m making my first app review in 14 years of having an iPhone just to give it one star.
I recommend avoiding it at all costs and I’ve been a citizens customer since 2006
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