Slow app
App is so slow! Transfers take way too long, often resulting in other auto pays coming out of my acct and not leaving enough for the community bank transfers. App is awful. As soon as my loan is paid, I will be leaving community bank
Simplicity
The app is so easy to use. I have all of my community accounts in one place. I can transfer among accounts. I have bill pay option and can monitor my credit score and budget all in one app. There is also great response through the chat.
Deposited check
Easy to use on app
Pending Issues
It’s dumb when it says it takes the money out and it’s pending and then the money isn’t taken out. It’s almost made me overdraft a few times. You guys shouldn’t take it out or at least not say it taken out until it is. Multiple times now I’ve had 401 day than the next day it’s up to 600 and then two days later back down to 100. Really confusing, if I didn’t keep track of it myself I’d have overdrawn quite a few times
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Treasurer
Great job everyone, keep up the good work
Won’t let me use the app
Tells me that I can’t use the app and I need to update it. I have tried everything from deleting the app redownloading and also turning phone on and off and still it doesn’t work. Super annoying ready to switch banks
Mr Douglas Montroy
Checking Account
and a Debit Card Account
and a Debit Card Account
Ease of use
Very easy to understand and simple HUD.
What is wrong with your bank?
Used to be you could transfer money and understand what you were doing now you’ve updated it and I’m so confused. I have no idea what’s going on.
Can’t you possibly leave things alone?
It’s so confusing to try to figure out how to move my money from one account to another. Possibly I could look for another bank.
And what you did to the Wellsville office was terrible. They had all those nice teller stations there and you had some up to do business with your teller there’s no privacy there now somebody could walk right in and walk right up to the drive-in window from behind. Don’t you think about your staff at all obviously not if you did they would have still had that nice taller line like you used to have. I can live anywhere in the nation. I want to live, but I choose to live in the country.
Can’t you possibly leave things alone?
It’s so confusing to try to figure out how to move my money from one account to another. Possibly I could look for another bank.
And what you did to the Wellsville office was terrible. They had all those nice teller stations there and you had some up to do business with your teller there’s no privacy there now somebody could walk right in and walk right up to the drive-in window from behind. Don’t you think about your staff at all obviously not if you did they would have still had that nice taller line like you used to have. I can live anywhere in the nation. I want to live, but I choose to live in the country.
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Great Service
I’ve been with Community for as long as I can remember! Every employee is so sweet and helpful!
Great Banking app
Very user friendly, with excellent ways to manage your money ❤️
Not sure
Everyone at the Orchard Park branch is amazing especially Janet I LOVE HER
Más de media hora en espera y solo cuelgan la llamada, No te permite hacer trasferencias fácil mente
Mala muy mala Deben permitir hacer trasferencias rápido y fácil y sobre todo atender las llamadas pro to mas de 30 minutos en espera para que solo no te contesten y cuelguen
Rating
Always available
Trust CBNA
I trust CBNA with my finances. They are always on alert making sure they keep my account safe
Normally good buuttt
Normally a great app, recently it says it needs update to be used, they have put out updates BUT still can’t use, dunno if it’s some peeing match between Apple and the bank, Android users says no issue but as an Apple user, having an increased issue with reliability if this app.
Me encanta
Es sencillo y fácil y con muy buena información para brindar
Update
So I am forced to get a new phone to use online banking now because they Require 18.4 on IOS. That’s the dumbest thing A BANK could do.
Too many useless updates
Once again, I’m locked out of the app when I need it the most mandatory update won’t update just wants me to open the app when it opens. It tells me I have to update it, but it’s already updated. Tells me to open the app the Apple work because it’s not updated.
Cannot use because of update.
This is getting really disappointing. I can’t use the app and check my accounts because now the app wants an update and I cannot update my phone, this is BS.
