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NBT Bank

NBT Bank

by NBT Bancorp, Inc.

38K ratings
223 reviews
With Ads
💰 Finance
Free
With Ads

Details

  • Released
  • Updated
  • September 26, 2013
  • July 16, 2026

Features

Developer

NBT Bancorp, Inc.
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Reviews summary↘︎
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About

Manage your personal or business finances conveniently from your mobile device. This app allows you to view balances, transfer funds, pay bills, deposit checks, and locate branches or ATMs. It also offers advanced features like biometric authentication and real-time alerts for enhanced security and ease of use.

✓View account balances and transactions
✓Transfer funds between accounts
✓Pay bills and manage payees
✓Deposit checks remotely
✓Locate ATMs and branches
✓Biometric authentication
✓Real-time account alerts
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What users say about NBT Bank

Reviews of NBT Bank are mostly negative: the Finance app is rated 4.7/5 from 38K App Store ratings. What users like most: quick and easy mobile banking, convenient check deposit feature. Top complaints: frequent app crashes and glitches, overly strict security measures. Summarized from real user reviews.

Positive things

  • 🚀Quick and easy mobile banking
  • 💡Convenient check deposit feature
  • 👍Friendly and helpful staff at local branches

Negative things

  • 🐛Frequent app crashes and glitches
  • 🔒Overly strict security measures
  • 🕰️Slow transaction processing and account updates
  • 💸Predatory loan practices and high fees
See all reviews

What's New in NBT Bank

26.1

July 16, 2026

Minor bug fixes and performance enhancements

User reviews

Most RecentHighest RatedLowest Rated

Normal Online Banking

The NBT Bank app is fluid and axiomatic to use. It loads quickly and allows me to see the info in my bank accounts as I need to and see fit, and allows me to deposit checks and pay via Zelle. Very good and a blessing to have!
MatthewYesMatthewYes

Sometimes it works. Sometimes it doesn’t

Spotty at best. Thought it was my phone. Bought new phone. Still issues.
Jmelin315Jmelin315

Transferring funds

This is the first time I've tried to transfer funds with MBT. It seems to be easy. We will find out tomorrow, whether it went through or not.
Never been bentNever been bent

Love NBT bank

Love the ease of using the accounts and transferring money from one account to another.
mttombankmttombank

Crashing

I don’t think I have ever used the app successfully two times in a row. It constantly won’t open or crashes.
TurkeyPlowerTurkeyPlower
See 218 more reviews

Developer apps

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NBT Bank Home Lending

by NBT Bancorp, Inc.

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(1)

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User experience

🐞

Reported Bugs

3 issues

Login issues with incorrect password warnings

Bug

Transfer feature frequently malfunctioning

Bug

Mobile deposit functionality not working as expected

Bug
✨

Requested Features

3 requests

Ability to make multiple check deposits in one transaction

Feature

More customization options for app appearance and layout

Feature

Improved accessibility for visually impaired users

Feature

FAQ

What can I do with the NBT Bank mobile app?

The NBT Bank mobile app allows you to manage your personal or business finances conveniently. You can view account balances and recent transactions, transfer funds between your NBT accounts and those at other institutions, pay bills, deposit checks, and locate ATMs or bank offices. It also offers features like biometric authentication and real-time account alerts.

Is the NBT Bank mobile app free to use?

Yes, the NBT Bank Mobile Banking app is free to all NBT customers. While the app itself is free, standard data and message fees from your mobile carrier may apply.

How do I get started with the NBT Bank mobile app?

Getting started is easy. Simply download the app and click the “Register” icon on the main screen. If you are a business customer, you may need to visit your local branch for more information or to enroll.

What are the security features of the NBT Bank mobile app?

The app prioritizes security with features like biometric authentication for quick and easy sign-in. It also offers real-time account alerts to keep you informed about your account activity. NBT Bank provides additional security tips and information on their website.

Can I use this app for both personal and business banking?

Yes, the app is designed to manage both personal and business finances. While most features are available for both, business customers have access to additional features like initiating and approving ACH & Wire transactions, and accessing Positive Pay / ACH Reporting.