NBT Bank User Reviews

NBT Bank
NBT Bank
NBT Bancorp, Inc.

Customer Experience

Positive experience46.5% of reviews
Neutral8.4% of reviews
Negative experience45.1% of reviews

~ Based on 215 written reviews from the US App Store.

What users say

Is NBT Bank Safe?

NBT Bank appears safe based on user ratings. AppsHunter Safety Score for NBT Bank is 94/100.

This assessment is based on 37,912 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.4% of ratings point to a safe experience
3.1% of ratings suggest some concerns
4.5% of ratings point to a risky experience

~ Based on 34,810 App Store ratings for NBT Bank.

Is NBT Bank Legit?

NBT Bank appears to be a legitimate app. AppsHunter Legitimacy Score for NBT Bank is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Great

Great app Transfers instantly from savings to checking

SIMPLY AWFUL BANK

All though there is plenty of money in ones account and while at a grocery store line with hundreds of do,lars of groceries and a hour and a half in the store, nbt bank declined card and even when there was a few thousand in account. Utterly frustrating and im telling all my friends and family to run away from nbt to avoid a similar situation.#FRUSTRATED!!!!!!!
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Great app

Wish I could view horizontally

Terrible app

Hard to use, bank info is correct but still won’t show up as an account, navigating app is painful

Access

I could not access the account when I needed it and it erased my biometric access all needed to be re set up .

Luv this Bank

I am a new customer from a large company worldwide bank. This bank is personable and takes care of your needs.

Great bank!

I love the NBT bank. I am always greeted kindly whenever I walk into a physical location with smiles, and everyone knows my name. I find the app to be easy to use, and navigate. Having adhd I sometimes find apps to be confusing and look cluttered but this one does not. Anytime I have a question or need assistance I get it without any hassle or trouble. This bank is great, they work with you!
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Customer pr

Banking online system fails 60% of the time and the other 40% your spending having to call for issue to be met with rude staff I finally changed banks.

Horrible

The app sucks. I have a car loan through them and none of the hyperlinks work and it’s very hard to even understand how it works. Also not up to date with my statements.

Happy customer

Great bank.Always there when you need it the most!!!

It sucks

This app is down or having issues way too often.
I have personal and business accounts and my operations are adversely effected when I can’t move money
If I could give negative stars I would.
I’m also looking for another bank because of it.now I’m doing. Edification texts way too often

Horrible app/loan company

Possibly the worst app ever created! They make it so hard to make an account, set up automatic payments.!! It’s brutal!! Do not use these people if you don’t have to.

Owner

Nbt is great

Nbt

This app is so easy to use I have no bad things to say

It sucks

This app is down or having issues way too often.
I have personal and business accounts and my operations are adversely effected when I can’t move money
If I could give negative stars I would.
I’m also looking for another bank because of it.

Awful

Only have this to pay my auto loan, the UX is awful and outdated. Making payments is far more complicated than it should be

Banking withthe NBT app

NBT is great in personand banking. The app is adequate but it could be improved even with something as simple as the speed it takes to move between pages. Though the app is slower than other banking apps, it does get the job done. But no one beats the actual staff at the physical bank.

Not Evans any more

And I thought that Evans Bank couldn’t be improved. Oh boy, was I wrong. NBT is even better!

horrible

not just the app, NBT bank sucks

Very easy interface

Easy to use, clear and consistent