Horrible app/loan company
Possibly the worst app ever created! They make it so hard to make an account, set up automatic payments.!! It’s brutal!! Do not use these people if you don’t have to.
Owner
Nbt is great
Nbt
This app is so easy to use I have no bad things to say
It sucks
This app is down or having issues way too often.
I have personal and business accounts and my operations are adversely effected when I can’t move money
If I could give negative stars I would.
I’m also looking for another bank because of it.
I have personal and business accounts and my operations are adversely effected when I can’t move money
If I could give negative stars I would.
I’m also looking for another bank because of it.
Awful
Only have this to pay my auto loan, the UX is awful and outdated. Making payments is far more complicated than it should be
Banking withthe NBT app
NBT is great in personand banking. The app is adequate but it could be improved even with something as simple as the speed it takes to move between pages. Though the app is slower than other banking apps, it does get the job done. But no one beats the actual staff at the physical bank.
Not Evans any more
And I thought that Evans Bank couldn’t be improved. Oh boy, was I wrong. NBT is even better!
horrible
not just the app, NBT bank sucks
Very easy interface
Easy to use, clear and consistent
If the bank was better I’d rate it higher
Maybe try harder to keep customers lol
Clinton Bank
10 Star
Excellent app!!
Easy to use and efficient, full functionality
great bank
❤️ all the local staff.
Can’t count
This bank app is always wrong. And they can’t count on weekends.
Awful
This app is absolute trash and rarely ever works.
Banking withthe NBT app
NBT is great in personand banking on their app is adequate but it coule be improved with speedier resolution getting to or moving between pages. It can be slow butit does get the job done albeit not as smoothly or elegantly as Wells Fargo, etc.
So slow
This app is so slow to open and then once you’re in, it’s so slow to do anything. It will glitch and kick me out.
Just don’t bother.
’ve been a longtime NBT customer, but I think it may finally be time to move on.
My biggest frustration is the overdraft system. There have been multiple times where my account went negative temporarily, but I transferred money into the account the same day, sometimes even before 8PM, and still ended up with overdraft fees. Other banks I use are much more understanding with small timing issues or temporary shortfalls and often don’t charge fees at all in situations like that.
Another issue is not being able to use my debit card or withdraw money during certain late night hours, especially on Saturday nights between roughly 10 PM and 1 AM. In today’s world, that feels outdated and inconvenient.
What’s also frustrating is the inconsistency. Sometimes payments are returned, sometimes they aren’t. Sometimes transfers seem to count, and other times they don’t. If multiple charges hit, the fees add up quickly at $35 each. The only way to get a fee waived is to call the local branch, and even then, they usually can only remove one.
I’ve kept my NBT account because many of my automatic payments come out of it, and I do appreciate having a local bank where I can easily deposit or withdraw cash. I also want to say that I genuinely like the employees at the Deposit branch. They’ve always been kind and helpful.
That said, I think NBT needs to catch up with the times, improve the app, modernize the system, and create more customer friendly policies. Longtime customers should feel valued and supported when small issues or hiccups happen. When their system went down for two or three days and people couldn’t access their money or use their debit card, they had payments returned, declined, and even late payments from those other businesses. They didn’t do anything to help those customers, but if I’m short two dollars because my car payment came out and then I transferred the money over and I still get hit with a $35 fee. It’s just extremely frustrating.
My biggest frustration is the overdraft system. There have been multiple times where my account went negative temporarily, but I transferred money into the account the same day, sometimes even before 8PM, and still ended up with overdraft fees. Other banks I use are much more understanding with small timing issues or temporary shortfalls and often don’t charge fees at all in situations like that.
Another issue is not being able to use my debit card or withdraw money during certain late night hours, especially on Saturday nights between roughly 10 PM and 1 AM. In today’s world, that feels outdated and inconvenient.
What’s also frustrating is the inconsistency. Sometimes payments are returned, sometimes they aren’t. Sometimes transfers seem to count, and other times they don’t. If multiple charges hit, the fees add up quickly at $35 each. The only way to get a fee waived is to call the local branch, and even then, they usually can only remove one.
I’ve kept my NBT account because many of my automatic payments come out of it, and I do appreciate having a local bank where I can easily deposit or withdraw cash. I also want to say that I genuinely like the employees at the Deposit branch. They’ve always been kind and helpful.
That said, I think NBT needs to catch up with the times, improve the app, modernize the system, and create more customer friendly policies. Longtime customers should feel valued and supported when small issues or hiccups happen. When their system went down for two or three days and people couldn’t access their money or use their debit card, they had payments returned, declined, and even late payments from those other businesses. They didn’t do anything to help those customers, but if I’m short two dollars because my car payment came out and then I transferred the money over and I still get hit with a $35 fee. It’s just extremely frustrating.
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Great job new bank
Very happy how you handled the transition. Keep up the good work.
Thank You
Fayetteville Branch IS one the Best in customer service!! It is OUTSTANDING!! Thank you Michelle and the Team! Love NBT
