Oof.
As it turns out, because I have to manually add each policy to my account in the app, I missed one. This doesn’t make any sense. Why should I, the customer, have to add each policy manually? Shouldn’t NYCM know which policies I have?
On top of this, even if I have the policies added, it’s incredibly confusing to set up automatic payment. No app made in 2026 should function like this.
Response from developer
Hi, We are sorry for the frustration and confusion here. Policies do need to be added manually in the app, and we understand that isn’t ideal. We are working to improve this experience. Please email: customerrelations@nycm.com if we can help resolve this for you. Best, Customer Relations Team
Latest update broke it
Response from developer
Hi, We are sorry to hear you are having difficulty. Please try a reboot. If that does not help, please reach out to us at: customerrelations@nycm.com and provide your name and policy number so we can check this out for you. Thanks for reaching out. Customer Relations Team
Standard configuration only
Response from developer
Hi, Thank you for letting us know you are having difficulty. Please provide your name and policy number in an email to: customerrelations@nycm.com so we can look into this and assist you. Best, The Customer Relations Team
No autofill no paste
Response from developer
Hi, Thank you for reaching out. Please send your name and policy number to: customerrelations@nycm.com so we can assist you. Best, The Customer Relations Team
Trash
Response from developer
Hi, We’re sorry to hear you are having difficulty with the app. We’d like to help. Please reach out to us at: customerrelations@nycm.com with your name and policy number so we can look into this and assist. Best, The Customer Relations Team





