Great for Savings but Claims needs Work
I definitely love Metromile for the savings they provide when I’m not driving; it has literally cut my insurance in half! The problem I have is the extensive wait times to get an update on my claim. Getting someone on the phone for claims is a 30+ minute wait when my current position is 5 in the queue which is unacceptable! Its like they have literally 1 person working the phones everyday. Using the call back option is a gamble because I’ve tried it and they never called me back which I’ve lost days in providing information to the car shop. What was supposed to be a 2 week fix and paint job ended up being double the time due to the back and forth with claims and the non-communication between them and the shop that I had to play facilitator between the two groups. Savings on car insurance due to this ordeal has now become more of a hassle so not sure if its worth it anymore.
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So long… Metro Mile! 3 Star review
For 3.5 years, I have utilized their services; they are reasonable, but at what cost? First off, this program constantly tracks your car, which means you give up a lot of privacy. The Pluse gadget requires continuous electricity from your car's battery, which causes a parasitic drain. Fortunately, my Durlast Gold battery from Auto Zone was warranted and replaced each time. Yet, still inconvenient when your car won't start after sitting for three to four days. Customer service was prompt to let me know of any loss of signals and even waived a few charges. Not the worst experience, i wouldn’t consider it again.
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About this insurance by all means
I was going to change that insurance for a long time due to overpriced rates but was always forgetting to do it, unfortunately.
Recently, I got in a car accident (hit and run) and got moderate rear back damages. I made a claim online, submitted all requested info and went to a body shop for a preliminary estimation.
Metromile automatically issued a ridiculously small estimate (about 5-8x less than real damage). I got email from an advisor that Metromile will send a check and then can accept supplements from body shop. Both me and body shop had a question to insurance and tried multiple times to call, left many voice mails, sent several emails - zero response in one week! Customer service is non existent! Advisor name is Jessa Furmick.
Something to think about - if you open Metromile web site as a customer and went to login - good luck to find how to login. Whole UX is targeted to new customers and sales , existing customers? Who carers?
Another thing - Metromile positions itself as a tech age insurance. In fact, it’s 2023 and their online chat bot is extremely dumb. I logged in (again, good luck with that) and bot still had asked my email. Ok, provided. Want to connect to agent. Asking email again. Ok, gave it again. It’s 1hr min , weekday, working hours, still waiting for response …
Recently, I got in a car accident (hit and run) and got moderate rear back damages. I made a claim online, submitted all requested info and went to a body shop for a preliminary estimation.
Metromile automatically issued a ridiculously small estimate (about 5-8x less than real damage). I got email from an advisor that Metromile will send a check and then can accept supplements from body shop. Both me and body shop had a question to insurance and tried multiple times to call, left many voice mails, sent several emails - zero response in one week! Customer service is non existent! Advisor name is Jessa Furmick.
Something to think about - if you open Metromile web site as a customer and went to login - good luck to find how to login. Whole UX is targeted to new customers and sales , existing customers? Who carers?
Another thing - Metromile positions itself as a tech age insurance. In fact, it’s 2023 and their online chat bot is extremely dumb. I logged in (again, good luck with that) and bot still had asked my email. Ok, provided. Want to connect to agent. Asking email again. Ok, gave it again. It’s 1hr min , weekday, working hours, still waiting for response …
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The app recently stopped working unless you grant it permission to access location
I do not share my phone location with apps. I find this feature to be invasive. The metromile app recently started to require that permission in order to access the app interface. It also asks for motion information, though I’m not sure if both settings prevent you from accessing the app. The sensor and tracker on my car should suffice for tracking mileage as it always has before. My driving record can be used to determine whether I am a safe driver as it always has before.
Now I will need to rely on a printed version of my insurance info. which is fairly inconvenient for me. At least mail the insurance cards out if you are going to lock the app behind a softwall.
Now I will need to rely on a printed version of my insurance info. which is fairly inconvenient for me. At least mail the insurance cards out if you are going to lock the app behind a softwall.
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Metromile is a SCAM! AVOID AT ALL COST!
Despite claiming they only charge for
Miles driven, their device is buggy and has no power source of its own. My battery has not been keeping a charge and that has resulted in hundreds of dollars in disconnection charges. Reading though their negative reviews I just discovered that their device will drain your battery. What a SCAM! Even after I told them about the issue my report expired after 2 weeks, a totally random amount of time, and they started their charges all over again. This fee is charged DAILY! If you overdraft your banking account you get one charge. They don’t charge you again every day until you make a deposit. Be smart and select any other insurance company on earth over this one.
Miles driven, their device is buggy and has no power source of its own. My battery has not been keeping a charge and that has resulted in hundreds of dollars in disconnection charges. Reading though their negative reviews I just discovered that their device will drain your battery. What a SCAM! Even after I told them about the issue my report expired after 2 weeks, a totally random amount of time, and they started their charges all over again. This fee is charged DAILY! If you overdraft your banking account you get one charge. They don’t charge you again every day until you make a deposit. Be smart and select any other insurance company on earth over this one.
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