Great for Savings but Claims needs Work
I definitely love Metromile for the savings they provide when I’m not driving; it has literally cut my insurance in half! The problem I have is the extensive wait times to get an update on my claim. Getting someone on the phone for claims is a 30+ minute wait when my current position is 5 in the queue which is unacceptable! Its like they have literally 1 person working the phones everyday. Using the call back option is a gamble because I’ve tried it and they never called me back which I’ve lost days in providing information to the car shop. What was supposed to be a 2 week fix and paint job ended up being double the time due to the back and forth with claims and the non-communication between them and the shop that I had to play facilitator between the two groups. Savings on car insurance due to this ordeal has now become more of a hassle so not sure if its worth it anymore.
Show more
So long… Metro Mile! 3 Star review
For 3.5 years, I have utilized their services; they are reasonable, but at what cost? First off, this program constantly tracks your car, which means you give up a lot of privacy. The Pluse gadget requires continuous electricity from your car's battery, which causes a parasitic drain. Fortunately, my Durlast Gold battery from Auto Zone was warranted and replaced each time. Yet, still inconvenient when your car won't start after sitting for three to four days. Customer service was prompt to let me know of any loss of signals and even waived a few charges. Not the worst experience, i wouldn’t consider it again.
Show more
About this insurance by all means
I was going to change that insurance for a long time due to overpriced rates but was always forgetting to do it, unfortunately.
Recently, I got in a car accident (hit and run) and got moderate rear back damages. I made a claim online, submitted all requested info and went to a body shop for a preliminary estimation.
Metromile automatically issued a ridiculously small estimate (about 5-8x less than real damage). I got email from an advisor that Metromile will send a check and then can accept supplements from body shop. Both me and body shop had a question to insurance and tried multiple times to call, left many voice mails, sent several emails - zero response in one week! Customer service is non existent! Advisor name is Jessa Furmick.
Something to think about - if you open Metromile web site as a customer and went to login - good luck to find how to login. Whole UX is targeted to new customers and sales , existing customers? Who carers?
Another thing - Metromile positions itself as a tech age insurance. In fact, it’s 2023 and their online chat bot is extremely dumb. I logged in (again, good luck with that) and bot still had asked my email. Ok, provided. Want to connect to agent. Asking email again. Ok, gave it again. It’s 1hr min , weekday, working hours, still waiting for response …
Recently, I got in a car accident (hit and run) and got moderate rear back damages. I made a claim online, submitted all requested info and went to a body shop for a preliminary estimation.
Metromile automatically issued a ridiculously small estimate (about 5-8x less than real damage). I got email from an advisor that Metromile will send a check and then can accept supplements from body shop. Both me and body shop had a question to insurance and tried multiple times to call, left many voice mails, sent several emails - zero response in one week! Customer service is non existent! Advisor name is Jessa Furmick.
Something to think about - if you open Metromile web site as a customer and went to login - good luck to find how to login. Whole UX is targeted to new customers and sales , existing customers? Who carers?
Another thing - Metromile positions itself as a tech age insurance. In fact, it’s 2023 and their online chat bot is extremely dumb. I logged in (again, good luck with that) and bot still had asked my email. Ok, provided. Want to connect to agent. Asking email again. Ok, gave it again. It’s 1hr min , weekday, working hours, still waiting for response …
Show more
The app recently stopped working unless you grant it permission to access location
I do not share my phone location with apps. I find this feature to be invasive. The metromile app recently started to require that permission in order to access the app interface. It also asks for motion information, though I’m not sure if both settings prevent you from accessing the app. The sensor and tracker on my car should suffice for tracking mileage as it always has before. My driving record can be used to determine whether I am a safe driver as it always has before.
Now I will need to rely on a printed version of my insurance info. which is fairly inconvenient for me. At least mail the insurance cards out if you are going to lock the app behind a softwall.
Now I will need to rely on a printed version of my insurance info. which is fairly inconvenient for me. At least mail the insurance cards out if you are going to lock the app behind a softwall.
Show more
Metromile is a SCAM! AVOID AT ALL COST!
Despite claiming they only charge for
Miles driven, their device is buggy and has no power source of its own. My battery has not been keeping a charge and that has resulted in hundreds of dollars in disconnection charges. Reading though their negative reviews I just discovered that their device will drain your battery. What a SCAM! Even after I told them about the issue my report expired after 2 weeks, a totally random amount of time, and they started their charges all over again. This fee is charged DAILY! If you overdraft your banking account you get one charge. They don’t charge you again every day until you make a deposit. Be smart and select any other insurance company on earth over this one.
Miles driven, their device is buggy and has no power source of its own. My battery has not been keeping a charge and that has resulted in hundreds of dollars in disconnection charges. Reading though their negative reviews I just discovered that their device will drain your battery. What a SCAM! Even after I told them about the issue my report expired after 2 weeks, a totally random amount of time, and they started their charges all over again. This fee is charged DAILY! If you overdraft your banking account you get one charge. They don’t charge you again every day until you make a deposit. Be smart and select any other insurance company on earth over this one.
Show more
Ruined By Lemonade
I had Metromile previously when I wasn’t driving much, before they were bought out by Lemonade. I had no issues back then and was easily able to cancel my policy when I was driving more abs needed to change to a traditional insurance plan.
I signed up about a month ago and it’s been a nightmare since. It took more than a week for them to let me know I couldn’t have anyone else on my registration in order to insure me, this wasn’t an issue previous. I decided to go with a different insurer due to the hassle and let them know this.
It’s been weeks and I still haven’t been able to cancel. First there was no response back aside from that they were charging me money because I hadn’t plugged in my device. Right, because I canceled my policy, emailed again. Still nothing. Tried support chat, which stalled multiple times or said was temporarily unavailable. Tried to call, phone lines were unavailable in the middle of the day on a Friday. Finally got another support agent to respond and still no confirmation of cancellation, just another no signal charge alert.
Avoid them at all costs, especially if you don’t have the time to play support tag just to cancel your policy, which you should be able to do straight from their app with a click.
I signed up about a month ago and it’s been a nightmare since. It took more than a week for them to let me know I couldn’t have anyone else on my registration in order to insure me, this wasn’t an issue previous. I decided to go with a different insurer due to the hassle and let them know this.
It’s been weeks and I still haven’t been able to cancel. First there was no response back aside from that they were charging me money because I hadn’t plugged in my device. Right, because I canceled my policy, emailed again. Still nothing. Tried support chat, which stalled multiple times or said was temporarily unavailable. Tried to call, phone lines were unavailable in the middle of the day on a Friday. Finally got another support agent to respond and still no confirmation of cancellation, just another no signal charge alert.
Avoid them at all costs, especially if you don’t have the time to play support tag just to cancel your policy, which you should be able to do straight from their app with a click.
Show more
Doesn’t effectively use notifications, it at all
Apparently I received a single email about 2 months ago warning me that my car insurance would be cancelled if I didn’t take action. The app never sent any notifications, and I didn’t see the email.
Fast forward to today, my policy was promptly cancelled. What’s worse, Metromile then told me they can’t renew digitally, and that because I’m in California, it’ll take 2 weeks before I can get a new quote. So I’m sans car insurance for up to two weeks. To top it off, I’m planning to go out of town in a week, so now I have to notify the DMV that the car will not have insurance for the foreseeable future.
All because of a single unread email from two months ago. The app should really send notifications for something so important.
Fast forward to today, my policy was promptly cancelled. What’s worse, Metromile then told me they can’t renew digitally, and that because I’m in California, it’ll take 2 weeks before I can get a new quote. So I’m sans car insurance for up to two weeks. To top it off, I’m planning to go out of town in a week, so now I have to notify the DMV that the car will not have insurance for the foreseeable future.
All because of a single unread email from two months ago. The app should really send notifications for something so important.
Show more
Good, cheap coverage; bad customer service
The app is fine. Most of the functions work OK most of the time. The insurance is certainly cheaper than any other company I’ve received quotes from — we typically drive around 7500 miles per year. I’ve had to use the coverage a couple of times, and I had zero problems with claims. Of course, the rates went up after these events, but remained cheaper than competitors. Unfortunately, if you buy a new car, adding that car to your policy is absolute torture, and customer service is not very helpful. You’re supposed to be able to do this via the app; however, I’ve changed cars twice, and both times the app did not work and said that I had to call a phone number. Since I’m not likely to spend 5 hours in a dealership buying a car during the workweek, I had to call this number on the weekend twice. Nobody is there. The dealer did not want to allow me to buy the car without insurance, so I very nearly had to get a short-term policy to cover me until I could get in touch with Metromile. Ultimately the dealer relented and let me go, as long as I promised to call Metromile on Monday. But I just don’t understand how Metromile can, in good conscience, not offer any support whatsoever for people who shop for cars on weekends or holidays. I have a feeling I’m not the only one in this situation.
Show more
Highly satisfied
We’ve been with Metromile auto insurance since 2018. No regrets in choosing this because it’s a PAY PER MILE thing. Meaning, this kind of auto-insurance caters to drivers who don’t use their vehicles frequently. For practicality, this is the answer in order to save money. Thanks Metromile. More power! :-)
Show more
Gaslighting Scam
This company is terrible. We’ve been with them for about 3 years now and all they’ve done is raise our rates. There’s no context for it, they just go up for no reason. The last rate hike was met with a nice message saying I’m a safe driver and I’m getting rewarded with a discount! Even though my rate went WAY up. LOL! That’s some good gaslighting there guys! The base rate is higher than our last normal car insurance now. The app also requires that you have location tracking on all the time now, which is shady and completely unnecessary. We are canceling them and moving on. Don’t get scammed by these guys.
Show more
Hopefully I Can Change My Review Soon
I don’t want to give a bad review, but at the moment I have to. Everything is fine as long as your device works the way it’s supposed to. But if for some reason you have a problem, you can expect a lot of confusing and difficult issues until you can get it figured out, which is required on your end even if it’s not your fault that it’s not working, and you don’t have time to look into it.
The only way I can get my issue resolved is to talk to a real person in the phone and explain what’s going on. But it was the weekend and the offices are closed. In the meantime, I’m still being charged 150 miles, not a flat rate as I thought, but a DAILY rate, for every day I can’t resolve the issue. Even though I can’t because I need to talk to a real person in the phone to do that.
I’m still not sure how much extra I’m being charged. I still haven’t been able to talk to anyone, but I’m hoping to tomorrow when they are open. If the issue can be resolved without large expenses, I’ll be okay. But someone needs to understand why I’m not able to deal with the issue, and I can’t tell them on the weekend. So I hope to be able to change my review to a more positive one, once I can talk to someone and hopefully work out any excess charges.
The only way I can get my issue resolved is to talk to a real person in the phone and explain what’s going on. But it was the weekend and the offices are closed. In the meantime, I’m still being charged 150 miles, not a flat rate as I thought, but a DAILY rate, for every day I can’t resolve the issue. Even though I can’t because I need to talk to a real person in the phone to do that.
I’m still not sure how much extra I’m being charged. I still haven’t been able to talk to anyone, but I’m hoping to tomorrow when they are open. If the issue can be resolved without large expenses, I’ll be okay. But someone needs to understand why I’m not able to deal with the issue, and I can’t tell them on the weekend. So I hope to be able to change my review to a more positive one, once I can talk to someone and hopefully work out any excess charges.
Show more
Terrible customer service
Terrible customer service, they cancelled policy claiming I didn't submit the requested information on time- they wanted pictures of the cars and if I drove on Uber!! I spoke with their customer service and explained that I never received any request for information from "underwriting". He apologized and sent me the email. I duly responded but then got notice - "cancellation will not be lifted due to failure to provide information necessary for risk and rate review by date requested". What a joke for being a loyal customer for 5 years.
Show more
Really good insurance for city car owners
I signed up for Metromile by switching from Geico where I was paying $220 per month even though my car was just parked in the garage. I really like the pay per mile plan as me and my husband don’t even drive 10K miles per year. I was extremely satisfied with their claims process. I had a bad damage to the right rear side of my car which costed $4000 to repair. The Metromile covered everything over the deductible without any intervention from my side. And the app provides good information about our driving history as well.
Show more
No empathy. They just go for the cheapest bid.
I pressed for an ETA for a jump start at the SeaTac Airport parking lot, but they insisted not to give it. I explained we’re back from a long flight with an infant in the middle of the cold winter night, but I was given a 2h ETA after dispatch. I re-called Metromile and the dispatch company several times to get us a closer one. It was almost 3h before I called in to find out the first dispatch company cancelled, and another one was sent out. That one came in 20min. 4h wait for a jump. Comes to show they just go for the cheapest bid.
Show more
Metromile
Fortunately, I’ve never had a claim, so I can’t attest to their services in that department. However, I’ve had Metromile Insurance for many years now, and the rates are fantastic for someone like me… I live in a Metropolitan area (“Metro”-mile, get it?) and drive infrequently. The “normal” insurance companies would have made keeping a car in a big city unaffordable. Before I had this insurance, I was contemplating giving up a car entirely… but now I have the security of good insurance coverage at a very reasonable price, and my own car to use whenever I need it. I use public transport for local trips, but over the years, Metromile has saved me a great deal of money, by allowing me to avoid rental car rates when I need to take a longer trip.
Show more
Metromile
I haven’t written a review before but I felt Metromile deserves one. I wish I had gotten this insurance a long time before. I am 66 and disabled and only drive about 12 miles a month! I was paying over $125 a month! I thought it was time to try Metromile and see if it was a scam or real. It absolutely is real! This month my bill was $18! I saved $100+! What a relief for my wallet! My purse is no longer a pain in my shoulder! Lol
Thanks Metromile!
-Diane-
Thanks Metromile!
-Diane-
Show more
The only car insurance app improves your driving experience
I really love Metromiles service for driving, they care you less money if you drive safely. The app provides you your past trip with estimated fuel cost, which gives you a high accurate overview of your gas spendings.
Thanks for making the car insurance better in this world!
Thanks for making the car insurance better in this world!
Pulse does not work
The Pulse device loses signal often and when it does they add $150 to your account for each day. They are closed on weekends so the automated system will send you messages several times on Saturday and Sunday saying you will be charged but you can do nothing about it until Monday. Moreover, troubleshooting is pretty useless if you have to park underground. Even if your Pulse is able to pick up signal again after the troubleshoot drive, it drops the minute you enter your garage… and then $150 charge per day continues. The app, the device, and the customer service coverage all need a ton of work.
Show more
broken tech. avoid metromile
i’ve been a customer for 2 weeks and signed up with 3 cars.
their tracking unit requires you to plug into an interface which your car may or may not have.
For my 2020 vehicle plugging into that port turns on the car alarm after the car is locked. So I needed to use the cigarette lighter adapter. For my 1991 vehicle, a cigarette adapter plug is required because no interface for the module. Metromile provides these adapters free of charge.
So no problem right?
Unfortunately the brilliant minds of metromile made a cigarette adapter plug that will NOT stay in place and consistently becomes dislodged. The metal prongs have no force mechanism so the thing just pops out on its own.
So now i’ve incurred fines for “removing my device” because of a faulty piece of hardware that is out of my control. Unless you want to duct tape the adapter in place on my console in both vehicles.
Unbelievable from a massively funded tech-enabled company and feels like this is an intentional oversight to incur fees from unsuspecting drivers.
I’ll likely cancel and go back to geico. Buyer beware.
PS i work in insurance tech.
which plugs into your cars
their tracking unit requires you to plug into an interface which your car may or may not have.
For my 2020 vehicle plugging into that port turns on the car alarm after the car is locked. So I needed to use the cigarette lighter adapter. For my 1991 vehicle, a cigarette adapter plug is required because no interface for the module. Metromile provides these adapters free of charge.
So no problem right?
Unfortunately the brilliant minds of metromile made a cigarette adapter plug that will NOT stay in place and consistently becomes dislodged. The metal prongs have no force mechanism so the thing just pops out on its own.
So now i’ve incurred fines for “removing my device” because of a faulty piece of hardware that is out of my control. Unless you want to duct tape the adapter in place on my console in both vehicles.
Unbelievable from a massively funded tech-enabled company and feels like this is an intentional oversight to incur fees from unsuspecting drivers.
I’ll likely cancel and go back to geico. Buyer beware.
PS i work in insurance tech.
which plugs into your cars
Show more
Bad comprehensive coverage
Filed a glass claim with Metromile for a small chip in my windshield. They outsourced the claim to Safelite. I went to Safelite to get my windshield repaired as instructed, and the repairman cracked my windshield. He then told me I need to pay 500 bucks for a new windshield.
Wild that Metromile outsources glass insurance claims to the people who work on the glass repair… total conflict of interest… seems to me like this dude broke my windshield on purpose to make 500 bucks knowing there is nothing I can do about it since Safelite also manages the insurance claim (and thus will not allow me to petition the cost).
Wild that Metromile outsources glass insurance claims to the people who work on the glass repair… total conflict of interest… seems to me like this dude broke my windshield on purpose to make 500 bucks knowing there is nothing I can do about it since Safelite also manages the insurance claim (and thus will not allow me to petition the cost).
Show more
