Sent a request for cancellation
Even after three emails and two attempted phone calls they did not cancel my policy. They still charged my account. They better fix this today.
MMattaldrich
No stars
I’d give negative stars if I could. 10/10 do NOT recommend.
😵😵💫🧐
Scam do not use
Me and my wife purchased insurance through root insurance about four months ago always paid our monthly bill on time and during that entire four months never actually had insurance but we were still being charged. when I called to figure out why and to get a refund, they refused and literally laughed on the phone. I told the guy I was talking to That. He is very rude. and should probably get better training. I have since requested new cards and reported all transactions through this company to be refunded. for fraudulent transactions.Be careful out there
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JHJohn Martin of New Haven
Bait and Switch
Root is a joke. They sent me an email that my policy would renew for $165.5. When I checked in my app to make the payment all of a sudden my renewal was $176.33, $10.83 higher because all these hidden fees are now there. They tell me they refuse to honor the agreed-upon price. Last I checked under federal and state consumer protection laws this practice is considered to be illegal
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CCvolz08
Root sucks
App sucks and insurance sucks
SSteamy234
