Auto Insurance
When I filed a claim for vehicle damage, Root denied it claiming the vehicle wasn't reported within 30 days of purchase. This makes no sense: if the vehicle wasn't covered, why did they charge me and issue a card stating otherwise? I paid for insurance I was told I had, only to find out when it mattered that it apparently didn't exist. Be very careful trusting anything Root tells you about your coverage status get everything in writing and don't assume a paid premium or an insurance card means you're actually covered."
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Not happy
Purchased policy 8/31/26 but when logging into app it says driver not authorized on policy. Sent email requesting status as my credit card has been charged. Would like to cancel policy if active and receive refund
Stay away
Completely scam , they not only raised my payments after the agreement they included “fees” that made the monthly payment even higher, on top of all that they took money out of my account when I cancelled. Be careful and stay away.
Terrible Customer Service
Root is an all digital company, they don’t have location branches or anybody you can speak to in person so when you have an issue you have to go to war with non-English speaking people until you finally get someone you can understand only for them to tell you they can’t help you with issues on your policy. I was charged almost $300 for “a payment on a policy that was cancelled almost 7 years ago.” I hate this company so much their customer service is the worst in the industry.
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Stupid
When I created my account and added my vehicle then got a quote it made me have ti invite myself to the app leading to it saying there’s already an account active when it made me send a invite link to myself as an extra driver. In summary this app is dumb as hell
