Security concerns
Hard to speak to support. There’s no visible email, or phone number. All you get is a stupid useless bot. They kept restricting my accounts without giving me any information on how to speed up the verification process. They send this restriction notice from a no reply email so you can’t even reply to it and they just tell you to wait for a response. I had to wait like 2 weeks and still had no reply when I created my first account. I thought maybe it was better to start over so I created a second account and it was the same issues. I passed the verifications but then they put restrictions on my account for no reason and they won’t even tell you why. SO GLAD I DIDNT INVEST MY MONEY HERE, imagine them restricting withdrawals and not being able to receive support. You’ll be at the mercy of whenever they want to contact you, which in my case it never happened so I AM HAPPY TO USE ANOTHER PLATFORM. I also asked them to delete my personal data but their system won’t even allow it so if you keep my personal data, I’ll report you to the ICO. AVOID THIS PLATFORM.
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My Experience with Kraken – 12+ Days of Frozen Funds, No Transparency, and No Real Support
I decided to try Kraken because of its reputation. I completed full KYC verification, deposited funds, and everything initially seemed fine.
To make sure withdrawals worked, I first withdrew a small amount of cryptocurrency to my wallet. The transaction was successful, so naturally I assumed everything was working correctly.
Later, I needed to withdraw a larger amount of the same cryptocurrency to the exact same wallet address because I needed the funds for margin trading on another exchange.
This time, however, the withdrawal was suddenly placed “On Hold.”
I received an email saying that the withdrawal required manual review and that it could take up to 5 days.
I waited.
* 1 hour.
* Several hours.
* 1 day.
* 5 days.
* 10 days.
* 12 days.
Nothing happened.
The worst part was that I couldn’t even contact a live support agent. My support tickets received no meaningful response, and I had no way to find out why my verified account and withdrawal had suddenly been blocked.
I was willing to provide any additional documents or information if necessary, but nobody asked for anything.
After nearly two weeks, I started searching Reddit for ways to contact Kraken because the normal support channels were getting me nowhere. Other users suggested posting publicly or contacting Kraken on X (Twitter), which is honestly not what anyone expects after trusting an exchange with their money.
After contacting them on X, I was simply told they would “look into my ticket.”
The next day, I received an email informing me that my account would be closed.
No meaningful explanation was provided.
Instead, I was instructed to:
* convert my crypto into EUR,
* withdraw it to a bank account,
* and stop using the platform.
My fee tier was also reset, meaning I had to pay additional trading fees just to comply with their instructions.
After accepting the exchange-rate loss and paying extra trading fees, I attempted the required withdrawal…
…and that withdrawal was placed “On Hold” as well.
At that point, I genuinely couldn’t believe what was happening.
This has been, by far, the worst customer support experience I’ve ever had with a cryptocurrency exchange.
I’m not claiming that every user will have this experience, but this was mine:
* Verified account.
* Successful test withdrawal.
* Larger withdrawal frozen.
* More than 12 days waiting.
* No meaningful communication.
* Account closed without a clear explanation.
* Forced currency conversion.
* Extra fees.
* Another withdrawal frozen.
If you’re considering keeping significant funds on Kraken, I strongly recommend testing every important function before trusting the platform with money you may need urgently.
Hopefully, nobody else has to go through what I experienced
To make sure withdrawals worked, I first withdrew a small amount of cryptocurrency to my wallet. The transaction was successful, so naturally I assumed everything was working correctly.
Later, I needed to withdraw a larger amount of the same cryptocurrency to the exact same wallet address because I needed the funds for margin trading on another exchange.
This time, however, the withdrawal was suddenly placed “On Hold.”
I received an email saying that the withdrawal required manual review and that it could take up to 5 days.
I waited.
* 1 hour.
* Several hours.
* 1 day.
* 5 days.
* 10 days.
* 12 days.
Nothing happened.
The worst part was that I couldn’t even contact a live support agent. My support tickets received no meaningful response, and I had no way to find out why my verified account and withdrawal had suddenly been blocked.
I was willing to provide any additional documents or information if necessary, but nobody asked for anything.
After nearly two weeks, I started searching Reddit for ways to contact Kraken because the normal support channels were getting me nowhere. Other users suggested posting publicly or contacting Kraken on X (Twitter), which is honestly not what anyone expects after trusting an exchange with their money.
After contacting them on X, I was simply told they would “look into my ticket.”
The next day, I received an email informing me that my account would be closed.
No meaningful explanation was provided.
Instead, I was instructed to:
* convert my crypto into EUR,
* withdraw it to a bank account,
* and stop using the platform.
My fee tier was also reset, meaning I had to pay additional trading fees just to comply with their instructions.
After accepting the exchange-rate loss and paying extra trading fees, I attempted the required withdrawal…
…and that withdrawal was placed “On Hold” as well.
At that point, I genuinely couldn’t believe what was happening.
This has been, by far, the worst customer support experience I’ve ever had with a cryptocurrency exchange.
I’m not claiming that every user will have this experience, but this was mine:
* Verified account.
* Successful test withdrawal.
* Larger withdrawal frozen.
* More than 12 days waiting.
* No meaningful communication.
* Account closed without a clear explanation.
* Forced currency conversion.
* Extra fees.
* Another withdrawal frozen.
If you’re considering keeping significant funds on Kraken, I strongly recommend testing every important function before trusting the platform with money you may need urgently.
Hopefully, nobody else has to go through what I experienced
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Please FIX URGENT
There’s no way to out in a stop loss now on the app, please fix this, your stupid AI assistant doesn’t understand and won’t transfer me to a real agent. No way to enter a stop loss now, only market and limit.
All these reviews seem fake if you want the truth scroll to the bottom
Horrible do not use rob the poor is what they’re known for but you’ll see 10 the one you are probably only read this after they already took advantage of you with all the fake reviews at the top and the real warnings at the bottom seems like they even pay the Apple Store you probably won’t even see this, but I’m posting it on social media to expose this probably make a YouTube video on it soon
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Revert update
If this doesn’t get fixed with the lag issue and super annoying now you can’t look at chart with indicators and buy and sell you have to click back and forth. I watch market order my orders times and chart and I have to click back forth all the time plus the removal on buy and sell *1 *5 * 10 +\- is lame. This is such a garbage layout now. If you can modify it I would like it but stick with what you have on 2 pages. Simple mode and advance mode I know about and it’s garbage. Will be leaving kraken if not fixed
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