Bring back the old app
Hate the new version. Not as easy to use and the charts on the home page are gone. They were very useful
Response from developer
Hi 👋 Thank you for your feedback, and we’re sorry the new app isn’t working for you. We appreciate you telling us what you miss, especially the home page charts. If you’d like to share more details, please contact here https://support.kraken.com/articles/201351886- so we can pass them on to the team. 🐙
Transferencia pésima
Que trabajo para poder sacar el dinero de este broker.
Simplicity
I picked Kraken because so many people recommended it, and it's lived up to that. It's easy to use, the fees are more reasonable than other exchanges, and I trust it enough to use it for my business account. Highly recommend. also, if you’re looking for an app or an exchange that you can build your own trading page, you’ve gotta try this. It’s awesome.
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Locked out
“Please update our app”. No update available. Stole my entire account balance.
Terrible UI
I feel it ironic that the first review i see is championing the UI, from way earlier this year. Because i am here to complain about how functionally poor the mobile UI and UX is now that the UI has been updated. Please add in options to revert to previous instances, and stop trying to reinvent the wheel when nothing was broken to begin with.
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Withdrawal on hold for 3 weeks with no communication
I recently signed up and had no problems with my initial couple of withdrawals. But I now have a withdrawal stuck for over 3 weeks. No communication regarding this, no updated timeline past the ‘7 days’ originally stated in their email. Don’t trust these guys, previously stellar reputation for customer service, now clearly useless and holding my money for seemingly no reason. Considering the amount of active advertising for this exchange at the moment it seems incredibly scammy to hold people’s money for so long. If you’re struggling with security review backlogs then why not hire more people before this huge advertising push? Shocking behaviour honestly, in an industry built on trust.
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Response from developer
Hello! We encourage you to reach out to us through social media to ensure we can prioritize your case: https://support.kraken.com/hc/en-us/articles/201351886. We look forward to your message, Kraken Support 🐙
Learn the market before you trade
Don’t make the same mistake as me.
Response from developer
Thanks for the 5 stars! That's an important reminder. Taking the time to understand the market and the risks before trading can make a big difference. We appreciate you sharing what you've learned with others. 🐙
iOS Update sucks! Buggy and not intuitive at all
The latest update totally sucks, lost a lot of money because it’s so buggy
Corretora Maravilhosa
Adorei a plataforma!
Response from developer
Olá 👋 Muito obrigado pela avaliação e pelas 5 estrelas! Ficamos muito felizes em saber que você adorou a plataforma. Se precisar de ajuda, estamos por aqui. 🐙
Newest update is abysmal
I used to be able to see the price action visibly and scan multiple charts. Now, I can’t. Update is so bad I’m probably moving to Robinhood. Also, they scheduled maintenance when BTC took a nosedive so people couldn’t buy or sell. I doubt that’s a coincidence. Adios kraken
Kraken Pro iOS/iPadOS – Widget, Orders, Trade History and UI Improvements
Hello Kraken Support,
I would like to report several usability issues and feature limitations I have experienced with Kraken Pro. Some of these issues significantly affect the ability to monitor and review trades efficiently.
1. Kraken Pro Small Widget – Asset Pair limitation
The Kraken Pro Small Widget only provides the following Asset Pairs:
BTC/CAD
ETH/CAD
ZEC/USD
SOL/CAD
LINK/USDC
XRP/CAD
USD/CAD
USDC/CAD
The Search field does not search Kraken's available markets. It only filters these eight predefined pairs.
I have many other markets available in my Kraken account, including ETH/USDC, and I can trade them normally inside Kraken Pro.
I tested this on both iPhone and iPad, removed my Favorites completely, deleted and recreated the Widget, and the exact same limited list remains.
This makes it appear that the Widget is using a fixed list of Asset Pairs rather than the user's available markets or Favorites.
Could you please confirm whether this is an intentional limitation or a bug?
Ideally, the Widget should allow users to search and select any market available to their account.
2. Widget should provide a chart
The Widget currently provides price information but would be much more useful if it also offered a small market chart for the selected asset.
Even a simple intraday or configurable mini-chart would make the Widget substantially more useful for monitoring markets without opening the application.
3. Orders filter is too limited
The Orders/transactions filtering options are currently too basic.
There should be separate filters for at least:
- Open orders
- Completed/Filled orders
- Cancelled orders
- Buy orders
- Sell orders
At the moment, it is difficult to distinguish completed orders from cancelled orders efficiently when reviewing the list.
4. Total purchase amount is not visible in the Orders list
When browsing the Orders list, I can see information such as the purchase price and quantity, but the total value of the transaction is not displayed directly in the list.
I have to open each order individually to see the total amount.
The total order value should be displayed directly in the list, for example:
Price × Quantity = Total
This is particularly important when reviewing many historical transactions.
5. Trade history becomes difficult to understand when an order is filled in multiple executions
The Trade/transaction history can display multiple entries for portions of the same order when an order is not filled in a single execution.
For example, if I place one Buy order for 1 ETH and it is filled through several executions, the Trade list may show several separate purchase entries.
This makes it difficult to understand the original order as a single transaction.
It would be much better if Kraken displayed:
Original Order
→ Total requested quantity
→ Total filled quantity
→ Average execution price
→ Total cost
→ Number of executions
There could still be an option to expand the order and view the individual executions.
6. Favorites cannot be manually organized
The Favorites list should allow users to manually reorder markets.
For example, I would like to place the assets I am currently monitoring at the top and move less important assets lower down.
A simple drag-and-drop manual ordering system would be very useful.
Alternatively, Kraken could provide options such as:
- Manual order
- Recently added
- Alphabetical
- Price change
- Volume
7. iPad experience
Kraken is a major trading platform with substantial development resources, but the iPad experience still feels limited compared with what is expected from a modern professional trading platform.
An optimized iPad application/interface would be particularly valuable because the larger screen allows much better use of:
- Charts
- Order book
- Trades
- Open orders
- Positions
- Market watchlists
- Multiple panels
The iPad experience should take advantage of the larger display rather than essentially behaving like an enlarged phone interface.
Overall, Kraken Pro has strong underlying trading functionality, but these interface and workflow limitations make monitoring, reviewing and managing trades more difficult than necessary.
I would appreciate it if you could confirm which of these are known limitations, which are bugs, and whether any of them are planned for improvement.
Thank you.
I would like to report several usability issues and feature limitations I have experienced with Kraken Pro. Some of these issues significantly affect the ability to monitor and review trades efficiently.
1. Kraken Pro Small Widget – Asset Pair limitation
The Kraken Pro Small Widget only provides the following Asset Pairs:
BTC/CAD
ETH/CAD
ZEC/USD
SOL/CAD
LINK/USDC
XRP/CAD
USD/CAD
USDC/CAD
The Search field does not search Kraken's available markets. It only filters these eight predefined pairs.
I have many other markets available in my Kraken account, including ETH/USDC, and I can trade them normally inside Kraken Pro.
I tested this on both iPhone and iPad, removed my Favorites completely, deleted and recreated the Widget, and the exact same limited list remains.
This makes it appear that the Widget is using a fixed list of Asset Pairs rather than the user's available markets or Favorites.
Could you please confirm whether this is an intentional limitation or a bug?
Ideally, the Widget should allow users to search and select any market available to their account.
2. Widget should provide a chart
The Widget currently provides price information but would be much more useful if it also offered a small market chart for the selected asset.
Even a simple intraday or configurable mini-chart would make the Widget substantially more useful for monitoring markets without opening the application.
3. Orders filter is too limited
The Orders/transactions filtering options are currently too basic.
There should be separate filters for at least:
- Open orders
- Completed/Filled orders
- Cancelled orders
- Buy orders
- Sell orders
At the moment, it is difficult to distinguish completed orders from cancelled orders efficiently when reviewing the list.
4. Total purchase amount is not visible in the Orders list
When browsing the Orders list, I can see information such as the purchase price and quantity, but the total value of the transaction is not displayed directly in the list.
I have to open each order individually to see the total amount.
The total order value should be displayed directly in the list, for example:
Price × Quantity = Total
This is particularly important when reviewing many historical transactions.
5. Trade history becomes difficult to understand when an order is filled in multiple executions
The Trade/transaction history can display multiple entries for portions of the same order when an order is not filled in a single execution.
For example, if I place one Buy order for 1 ETH and it is filled through several executions, the Trade list may show several separate purchase entries.
This makes it difficult to understand the original order as a single transaction.
It would be much better if Kraken displayed:
Original Order
→ Total requested quantity
→ Total filled quantity
→ Average execution price
→ Total cost
→ Number of executions
There could still be an option to expand the order and view the individual executions.
6. Favorites cannot be manually organized
The Favorites list should allow users to manually reorder markets.
For example, I would like to place the assets I am currently monitoring at the top and move less important assets lower down.
A simple drag-and-drop manual ordering system would be very useful.
Alternatively, Kraken could provide options such as:
- Manual order
- Recently added
- Alphabetical
- Price change
- Volume
7. iPad experience
Kraken is a major trading platform with substantial development resources, but the iPad experience still feels limited compared with what is expected from a modern professional trading platform.
An optimized iPad application/interface would be particularly valuable because the larger screen allows much better use of:
- Charts
- Order book
- Trades
- Open orders
- Positions
- Market watchlists
- Multiple panels
The iPad experience should take advantage of the larger display rather than essentially behaving like an enlarged phone interface.
Overall, Kraken Pro has strong underlying trading functionality, but these interface and workflow limitations make monitoring, reviewing and managing trades more difficult than necessary.
I would appreciate it if you could confirm which of these are known limitations, which are bugs, and whether any of them are planned for improvement.
Thank you.
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Taxas
Altas taxas de saque cripto !
Response from developer
Obrigado pela avaliação! Entendemos sua preocupação com as taxas de saque de criptomoedas e vamos compartilhar seu feedback com a equipe. 🐙
don’t deposit money in this app this app will not withdraw your money
don’t deposit your moneyin this app they will not withdraw your money
Response from developer
Hey Jax! Looks like something came up here and we'd be happy to check into this further for you and see what we can do. Please send us a DM via another social platform: https://support.kraken.com/articles/201351886-how-to-follow-kraken-on-social-media
Kraken Pro iOS/iPadOS – Widget, Orders, Trade History and UI Improvements
Hello Kraken Support,
I would like to report several usability issues and feature limitations I have experienced with Kraken Pro. Some of these issues significantly affect the ability to monitor and review trades efficiently.
1. Kraken Pro Small Widget – Asset Pair limitation
The Kraken Pro Small Widget only provides the following Asset Pairs:
BTC/CAD
ETH/CAD
ZEC/USD
SOL/CAD
LINK/USDC
XRP/CAD
USD/CAD
USDC/CAD
The Search field does not search Kraken's available markets. It only filters these eight predefined pairs.
I have many other markets available in my Kraken account, including ETH/USDC, and I can trade them normally inside Kraken Pro.
I tested this on both iPhone and iPad, removed my Favorites completely, deleted and recreated the Widget, and the exact same limited list remains.
This makes it appear that the Widget is using a fixed list of Asset Pairs rather than the user's available markets or Favorites.
Could you please confirm whether this is an intentional limitation or a bug?
Ideally, the Widget should allow users to search and select any market available to their account.
2. Widget should provide a chart
The Widget currently provides price information but would be much more useful if it also offered a small market chart for the selected asset.
Even a simple intraday or configurable mini-chart would make the Widget substantially more useful for monitoring markets without opening the application.
3. Orders filter is too limited
The Orders/transactions filtering options are currently too basic.
There should be separate filters for at least:
- Open orders
- Completed/Filled orders
- Cancelled orders
- Buy orders
- Sell orders
At the moment, it is difficult to distinguish completed orders from cancelled orders efficiently when reviewing the list.
4. Total purchase amount is not visible in the Orders list
When browsing the Orders list, I can see information such as the purchase price and quantity, but the total value of the transaction is not displayed directly in the list.
I have to open each order individually to see the total amount.
The total order value should be displayed directly in the list, for example:
Price × Quantity = Total
This is particularly important when reviewing many historical transactions.
5. Trade history becomes difficult to understand when an order is filled in multiple executions
The Trade/transaction history can display multiple entries for portions of the same order when an order is not filled in a single execution.
For example, if I place one Buy order for 1 ETH and it is filled through several executions, the Trade list may show several separate purchase entries.
This makes it difficult to understand the original order as a single transaction.
It would be much better if Kraken displayed:
Original Order
→ Total requested quantity
→ Total filled quantity
→ Average execution price
→ Total cost
→ Number of executions
There could still be an option to expand the order and view the individual executions.
6. Favorites cannot be manually organized
The Favorites list should allow users to manually reorder markets.
For example, I would like to place the assets I am currently monitoring at the top and move less important assets lower down.
A simple drag-and-drop manual ordering system would be very useful.
Alternatively, Kraken could provide options such as:
- Manual order
- Recently added
- Alphabetical
- Price change
- Volume
7. iPad experience
Kraken is a major trading platform with substantial development resources, but the iPad experience still feels limited compared with what is expected from a modern professional trading platform.
An optimized iPad application/interface would be particularly valuable because the larger screen allows much better use of:
- Charts
- Order book
- Trades
- Open orders
- Positions
- Market watchlists
- Multiple panels
The iPad experience should take advantage of the larger display rather than essentially behaving like an enlarged phone interface.
Overall, Kraken Pro has strong underlying trading functionality, but these interface and workflow limitations make monitoring, reviewing and managing trades more difficult than necessary.
I would appreciate it if you could confirm which of these are known limitations, which are bugs, and whether any of them are planned for improvement.
Thank you.
I would like to report several usability issues and feature limitations I have experienced with Kraken Pro. Some of these issues significantly affect the ability to monitor and review trades efficiently.
1. Kraken Pro Small Widget – Asset Pair limitation
The Kraken Pro Small Widget only provides the following Asset Pairs:
BTC/CAD
ETH/CAD
ZEC/USD
SOL/CAD
LINK/USDC
XRP/CAD
USD/CAD
USDC/CAD
The Search field does not search Kraken's available markets. It only filters these eight predefined pairs.
I have many other markets available in my Kraken account, including ETH/USDC, and I can trade them normally inside Kraken Pro.
I tested this on both iPhone and iPad, removed my Favorites completely, deleted and recreated the Widget, and the exact same limited list remains.
This makes it appear that the Widget is using a fixed list of Asset Pairs rather than the user's available markets or Favorites.
Could you please confirm whether this is an intentional limitation or a bug?
Ideally, the Widget should allow users to search and select any market available to their account.
2. Widget should provide a chart
The Widget currently provides price information but would be much more useful if it also offered a small market chart for the selected asset.
Even a simple intraday or configurable mini-chart would make the Widget substantially more useful for monitoring markets without opening the application.
3. Orders filter is too limited
The Orders/transactions filtering options are currently too basic.
There should be separate filters for at least:
- Open orders
- Completed/Filled orders
- Cancelled orders
- Buy orders
- Sell orders
At the moment, it is difficult to distinguish completed orders from cancelled orders efficiently when reviewing the list.
4. Total purchase amount is not visible in the Orders list
When browsing the Orders list, I can see information such as the purchase price and quantity, but the total value of the transaction is not displayed directly in the list.
I have to open each order individually to see the total amount.
The total order value should be displayed directly in the list, for example:
Price × Quantity = Total
This is particularly important when reviewing many historical transactions.
5. Trade history becomes difficult to understand when an order is filled in multiple executions
The Trade/transaction history can display multiple entries for portions of the same order when an order is not filled in a single execution.
For example, if I place one Buy order for 1 ETH and it is filled through several executions, the Trade list may show several separate purchase entries.
This makes it difficult to understand the original order as a single transaction.
It would be much better if Kraken displayed:
Original Order
→ Total requested quantity
→ Total filled quantity
→ Average execution price
→ Total cost
→ Number of executions
There could still be an option to expand the order and view the individual executions.
6. Favorites cannot be manually organized
The Favorites list should allow users to manually reorder markets.
For example, I would like to place the assets I am currently monitoring at the top and move less important assets lower down.
A simple drag-and-drop manual ordering system would be very useful.
Alternatively, Kraken could provide options such as:
- Manual order
- Recently added
- Alphabetical
- Price change
- Volume
7. iPad experience
Kraken is a major trading platform with substantial development resources, but the iPad experience still feels limited compared with what is expected from a modern professional trading platform.
An optimized iPad application/interface would be particularly valuable because the larger screen allows much better use of:
- Charts
- Order book
- Trades
- Open orders
- Positions
- Market watchlists
- Multiple panels
The iPad experience should take advantage of the larger display rather than essentially behaving like an enlarged phone interface.
Overall, Kraken Pro has strong underlying trading functionality, but these interface and workflow limitations make monitoring, reviewing and managing trades more difficult than necessary.
I would appreciate it if you could confirm which of these are known limitations, which are bugs, and whether any of them are planned for improvement.
Thank you.
Show more
Exponential disappointment
I use multiple exchanges and brokers, but I’ve just had the latest in a string of negative experiences with Kraken. First, they verified my account; then, to trade ETFs and stocks, they required identity verification again, and I got stuck in an endless loop leading nowhere. My account was restricted right from the start for no apparent reason, and whenever I try to get help from support, I only get an inconsistent AI dealing with superficial issues that accomplishes nothing and solves nothing—I’ve never encountered a human being when the bots fail. To top off this streak of bad luck, I transferred $200 to my wallet, and it vanished in a transfer I didn't initiate; all I see is a phantom record in the platform's history. All I want is my money back as soon as possible, because I’m prepared to take this as far as necessary. As a programmer and developer, I know what I’m talking about: simply put, Kraken is the worst exchange platform in the world!
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NEWS feed still hasn’t updated.
Latest News stuck on September 4th, 2026x. At the time of this, I’ve tried twice for technical assistance since the app didn’t have an update needed. Considering how many things this app hasn’t got right, it’s lame that it can’t get basic news right.
Response from developer
We’ve got your feedback and the team is aware of it. Appreciate you sticking with us while they get it sorted.🐙
News Feed Stalled
No news updates past September 4th
Terrible company
Absolutely terrible experience with Kraken. My $1,000 has now been on hold for over seven days, and I still have absolutely no idea when this will be resolved.
I have contacted Kraken repeatedly and lodged a complaint, yet nobody is providing me with a meaningful response. I keep being told that the matter is with a “specialist,” but there is no explanation for why my funds are being held, no estimated resolution time, and seemingly no urgency to resolve the issue.
It is extremely frustrating to have $1,000 of my own money inaccessible for more than a week while receiving virtually no communication. At the very least, Kraken should be able to explain what is happening and provide a realistic timeframe.
Seven-plus days without access to my funds and still no resolution or proper response is completely unacceptable.
I have contacted Kraken repeatedly and lodged a complaint, yet nobody is providing me with a meaningful response. I keep being told that the matter is with a “specialist,” but there is no explanation for why my funds are being held, no estimated resolution time, and seemingly no urgency to resolve the issue.
It is extremely frustrating to have $1,000 of my own money inaccessible for more than a week while receiving virtually no communication. At the very least, Kraken should be able to explain what is happening and provide a realistic timeframe.
Seven-plus days without access to my funds and still no resolution or proper response is completely unacceptable.
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Response from developer
Hi. To help keep your Kraken account secure and remain compliant with regulatory requirements, we may determine that it’s necessary to restrict certain account services and features:https://support.kraken.com/articles/why-is-my-account-restricted Our team will email you directly once they have an update. You can also DM us your ticket number on social media, and we’ll escalate this for you if you haven’t already done so.
Sort This Out!
Please reinstate the ability to sort the Favorites (i.e. watchlist) alphabetically by ticker/symbol!
Who came up with the bright idea to remove this basic, elemental functionality & how did it get approved up the chain into execution?!
Who came up with the bright idea to remove this basic, elemental functionality & how did it get approved up the chain into execution?!
Un Useable App
As you push out updates you forget that theirs people still running old hardware, that cannot get new iOS updates.
Leading to downloading an older version, since we cannot choose what version to install, we are forced to pick the only application available.
Which as of now, cannot be opened, it crashes everytime, pretty terrible when you have a lot of put into your wallet but no way to make trades.
IOS 15.8
Leading to downloading an older version, since we cannot choose what version to install, we are forced to pick the only application available.
Which as of now, cannot be opened, it crashes everytime, pretty terrible when you have a lot of put into your wallet but no way to make trades.
IOS 15.8
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Response from developer
Hey mate - we do our best to follow graceful degradation procedures in keeping support for legacy systems but sometimes there can be issues. Please send us a DM on another social platform so we can investigate: https://support.kraken.com/articles/201351886-how-to-follow-kraken-on-social-media
