Avoid this company
Fees are higher than competitors and, as others have noted, they employ dubious tactics to try to prevent you from withdrawing your money.
In August 2026 I was asked to provide copious amounts of information, including screen shots, from a crypto transaction in 2024, as a “verification step”to enable me to withdraw my money.
This is despite the app showing me as verified after providing banking details, national insurance number, passport details, address, linking cards etc etc.
I still have not been able to withdraw the funds I have sitting in my CEX account.
Interestingly, Santander and Barclays have both recently started refusing to process payments to this company, citing fraud prevention / protection.
In August 2026 I was asked to provide copious amounts of information, including screen shots, from a crypto transaction in 2024, as a “verification step”to enable me to withdraw my money.
This is despite the app showing me as verified after providing banking details, national insurance number, passport details, address, linking cards etc etc.
I still have not been able to withdraw the funds I have sitting in my CEX account.
Interestingly, Santander and Barclays have both recently started refusing to process payments to this company, citing fraud prevention / protection.
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Gate keeps your bonus
They hold it until you nag them nonstop.
Very Disappointed With CEX.IO Support
I have been using CEX.IO for a long time without any problems. I am a UK customer and I used to be able to deposit money with my debit card. Then suddenly the card deposit option disappeared and now the app only shows crypto deposits.
I contacted customer support and they told me they were migrating UK users and asked me to wait a couple of days. It has now been more than two months and nothing has changed. I have received no clear updates and no real solution.
This has been very frustrating because I cannot use the service the way I used to. If you are going to migrate customers, at least keep them informed with honest updates instead of making them wait for months.
At this point I am seriously thinking about deleting my CEX.IO account because I have completely lost confidence in the service. I hope this review encourages the company to improve its communication and support for UK customers.
I contacted customer support and they told me they were migrating UK users and asked me to wait a couple of days. It has now been more than two months and nothing has changed. I have received no clear updates and no real solution.
This has been very frustrating because I cannot use the service the way I used to. If you are going to migrate customers, at least keep them informed with honest updates instead of making them wait for months.
At this point I am seriously thinking about deleting my CEX.IO account because I have completely lost confidence in the service. I hope this review encourages the company to improve its communication and support for UK customers.
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Scam App
Non-existent support from Eastern Europe. Highest fees in industry and issues withdrawing funds.
A Top notch recovery pundit in resolving lost funds cases with professionalism and expertise.
I need to share this here so you won't lose your money cheaply to scam brokers. I invested about $487,504 on a binary option platform then I decideo to withdraw after several weeks but the withdrawal wasn't successful, then I tried to contact the platform via email and phone number, I didn't get a response from them that was when everything started looking weird.
Some weeks later I got a mail from them insisting I should invest more money if I want to withdraw my money which I rejected, and! never hear from them again that was when I knew I had been scammed. I was really devastated at those moment and felt so bad that my hard earned money was gone. After some months I came across a lot of testimonies on the web how Procyberhacksrecovery at gmail, com had helped many people recovered their stolen, scammed or duped money on bitcoin or any other form in digital currency. I contacted them and they promised to help me get my money back asked me some info about the scammer which I provided. The result was amazing I recovered all my stolen money back in hours I was so happy as I never believe I could get my money back. Thanks to PROCYBERHACKSRECOVERY via gMail. Com you restore my happiness as I could see my funds in my wallet. Thank you.
Some weeks later I got a mail from them insisting I should invest more money if I want to withdraw my money which I rejected, and! never hear from them again that was when I knew I had been scammed. I was really devastated at those moment and felt so bad that my hard earned money was gone. After some months I came across a lot of testimonies on the web how Procyberhacksrecovery at gmail, com had helped many people recovered their stolen, scammed or duped money on bitcoin or any other form in digital currency. I contacted them and they promised to help me get my money back asked me some info about the scammer which I provided. The result was amazing I recovered all my stolen money back in hours I was so happy as I never believe I could get my money back. Thanks to PROCYBERHACKSRECOVERY via gMail. Com you restore my happiness as I could see my funds in my wallet. Thank you.
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