CEX.IO User Reviews

What users say

Top reviews

This site is very poor and won’t pay

I’ve never experienced anything like this in my entire life. A crypto exchange that has no money.

They do promotions advertising sign up bonus for new user.

What they don’t say is it’s limited to 100 customers and they won’t make an announcement when the spots have been filled.

They run promotions that have expired for weeks and customers receive no bonus.

Some would that call a scam.

This is not a legitimate crypto exchange like kraken or others
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Withdrawal options not still available after 3 constant updates

Withdrawal options not still available after 3 constant updates, this is starting to look like a fraudulent app holding on to peoples money for no exact reason

WARNING DO NOT USE! SCAM

They charge a 3% fee which is 3x+ higher than anywhere else and they will restrict your account for no reason and give no explanation and you won’t be able to move your crypto to your wallet they are SCAMMERS BEWARE. They forced me to sell my bitcoin and transfer cash via ACH and said “they don’t have to give a reason” DANGER they say what they’re doing is “legal” but they’re using the law to ROB PEOPLE. Bitcoin is up $1500 since they forced me to sell and they are still holding my money hostage, the transfer to my bank has been pending for 24 hours with no explanation. I threatened to report them to Apple and the money went through shortly after but I would look for any other option to buy crypto if you can.
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Withdrawal options not available

I can’t find withdrawal listings for either crypto currency

Fees too high

They charge a 3% fee to buy bitcoin and there’s no warning about it before you buy. 3% is a massive fee almost no one charges that much.

Don’t use

This app holds your crypto a minimum of 5 days. Then when you go to transfer it, they hold it 2 more days. Don’t waste your time

High Fees, Misleading Promotions

This app is not worth using. I’ve tried many crypto apps, and this app has some of the highest fees I’ve ever seen. On top of that, they have very misleading referral offers. They bury language in their T&Cs that invalidates what’s posted in bold language. Really shady company, would not recommend.

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The app performance has drastically reduced and that turning off

Terrible app

This app is absolutely awful, makes sending a simple transaction a complete headache. Won’t let me send and no real people to talk too. Worst crypto app I’ve ever seen

Refund

refund,

When you have an issue, you try to get some help this is what happens

I did send it. And you all say you can’t approve it. Everything I sent. You all don’t approve. You all either delete it or say it’s not good enough.

I just want my money out of this app so I can delete it and never use it again


Oriana here, happy to help 😊 Thanks for your message.

We’d like to inform you that withdrawals on your account remain temporarily restricted while your case is under review by our Compliance Officer.

Regarding your refund request, we regret to inform you that it cannot be processed at this time.

To proceed and restore withdrawal access, we kindly ask you to submit the requested verification video. The video you previously provided does not include the required spoken statement.

Please provide us with a video where you are saying the following text: "I do confirm that no one else besides me has access to my account, I understand all the risks and will have no claims to CEX.IO <siː-iː-ɛks.aɪ-əʊ>." while holding the note with text: "For CEX.IO, your name, and current date."

We appreciate your cooperation and understanding.
Best regards,
Oriana Jones
CEX.IO

you guys got every excuse impossible saying that I can’t get this. I can’t do that. You deleted every picture and video that I did sent. You can’t even accept this video on the website without it being deleted. No threat a promise I will write in reviews to let people know exactly when you guys are pulling with me now I appreciate my money back so I can delete this app and not yet or use it again


Thank you for your answer.

When you have a moment, could you please send us the requested video by replying to this message?

Thank you in advance!
Waiting for your reply.
Best regards,
Oriana Jones
CEX.IO
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Doesn’t let you do anything with your crypto immediately

I literally put $500 into the app and over a week of nothing, not able to withdraw or send it, so converted it back into USD to send it back to myself only for it to still not allow me to do anything very poor app

Unable to withdraw or send to another wallet. APP A SCAM DONT USE

After all verifications and 2FA and even waited for 5days, I’m still unable to withdraw to my other wallet everytime I try to withdraw it takes me to my debit card and PayPal like I want to make a deposit which I just want to move my bitcoin I bought to my other wallet it’s not fair and this app is a SCAM
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Withdrawal issues

This app is not advise able to use at all, since the first day I’ve purchased bitcoin on this app after verification of my account I was unable to withdraw my fund to my other wallet even to the account user it just keep telling me that kyc I don’t understand the hell the app is all about please don’t use it
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Trash currency app

Loaded 50 on to this app it said it would be ready to withdraw today and still didn’t let me sell it only exchange currency allowing me to do everything but get my money back… worse app on the market! If you buy currency stick with PayPal and cashapp!!!! Don’t get stole from like I did dealing with this sorry stealing app!
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Good luck with your

Good

No one should download this app

They will take your money and not let you send it out

Worst Crypto App Ever

Everything takes forever to confirm as far as sign up goes, orders are pending forever, fees are insane, just save your time and effort.

Charges way too many fee!

This app Charges way too many fees and Also has minimum to withdraw your money. Thats ridiculous

Time sensitive information, please don’t skip. Listen to my testimony about this App.

I have tried many different crypto trading Applications Many are confusing and exhausting.
But this app is simple and offers statistics that are helpful for beginners and people that have been around for a while. It also offers ways to learn and earn money for learning. Staking is available I haven't tried it yet but the option is there, if you're looking for something like that.
Although I sometimes fell victim of crypto scam on one platform not this App, but a friend recommended Hacker Raphael to me and they were able to assist me recover it all. That’s my testimony today. If you have any issue in getting back your lost crypto funds. Rush now and contact best in the game of recovery.
Cryptorecovery360 via gmailcom
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Exchange is easy

I love CEX10