Robbery
Might as well set money on fire
The worst
The worst thing in your life is to deposit your money in this exchange. I lost all my coins because of their lack of security.
1st review
Wouldn’t allow verification.
For why?
For why?
Poor service
I can’t withdraw my crypto
Bad App
Stopped letting me purchase with my cards, support is useless
verification
makes you take a selfie with your card and takes forever to verify pretty sure it’s a scam and have put int 1,6k
Avoid this company
Fees are higher than competitors and, as others have noted, they employ dubious tactics to try to prevent you from withdrawing your money.
In August 2026 I was asked to provide copious amounts of information, including screen shots, from a crypto transaction in 2024, as a “verification step”to enable me to withdraw my money.
This is despite the app showing me as verified after providing banking details, national insurance number, passport details, address, linking cards etc etc.
I still have not been able to withdraw the funds I have sitting in my CEX account.
Interestingly, Santander and Barclays have both recently started refusing to process payments to this company, citing fraud prevention / protection.
In August 2026 I was asked to provide copious amounts of information, including screen shots, from a crypto transaction in 2024, as a “verification step”to enable me to withdraw my money.
This is despite the app showing me as verified after providing banking details, national insurance number, passport details, address, linking cards etc etc.
I still have not been able to withdraw the funds I have sitting in my CEX account.
Interestingly, Santander and Barclays have both recently started refusing to process payments to this company, citing fraud prevention / protection.
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Gate keeps your bonus
They hold it until you nag them nonstop.
Very Disappointed With CEX.IO Support
I have been using CEX.IO for a long time without any problems. I am a UK customer and I used to be able to deposit money with my debit card. Then suddenly the card deposit option disappeared and now the app only shows crypto deposits.
I contacted customer support and they told me they were migrating UK users and asked me to wait a couple of days. It has now been more than two months and nothing has changed. I have received no clear updates and no real solution.
This has been very frustrating because I cannot use the service the way I used to. If you are going to migrate customers, at least keep them informed with honest updates instead of making them wait for months.
At this point I am seriously thinking about deleting my CEX.IO account because I have completely lost confidence in the service. I hope this review encourages the company to improve its communication and support for UK customers.
I contacted customer support and they told me they were migrating UK users and asked me to wait a couple of days. It has now been more than two months and nothing has changed. I have received no clear updates and no real solution.
This has been very frustrating because I cannot use the service the way I used to. If you are going to migrate customers, at least keep them informed with honest updates instead of making them wait for months.
At this point I am seriously thinking about deleting my CEX.IO account because I have completely lost confidence in the service. I hope this review encourages the company to improve its communication and support for UK customers.
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Scam App
Non-existent support from Eastern Europe. Highest fees in industry and issues withdrawing funds.
A Top notch recovery pundit in resolving lost funds cases with professionalism and expertise.
I need to share this here so you won't lose your money cheaply to scam brokers. I invested about $487,504 on a binary option platform then I decideo to withdraw after several weeks but the withdrawal wasn't successful, then I tried to contact the platform via email and phone number, I didn't get a response from them that was when everything started looking weird.
Some weeks later I got a mail from them insisting I should invest more money if I want to withdraw my money which I rejected, and! never hear from them again that was when I knew I had been scammed. I was really devastated at those moment and felt so bad that my hard earned money was gone. After some months I came across a lot of testimonies on the web how Procyberhacksrecovery at gmail, com had helped many people recovered their stolen, scammed or duped money on bitcoin or any other form in digital currency. I contacted them and they promised to help me get my money back asked me some info about the scammer which I provided. The result was amazing I recovered all my stolen money back in hours I was so happy as I never believe I could get my money back. Thanks to PROCYBERHACKSRECOVERY via gMail. Com you restore my happiness as I could see my funds in my wallet. Thank you.
Some weeks later I got a mail from them insisting I should invest more money if I want to withdraw my money which I rejected, and! never hear from them again that was when I knew I had been scammed. I was really devastated at those moment and felt so bad that my hard earned money was gone. After some months I came across a lot of testimonies on the web how Procyberhacksrecovery at gmail, com had helped many people recovered their stolen, scammed or duped money on bitcoin or any other form in digital currency. I contacted them and they promised to help me get my money back asked me some info about the scammer which I provided. The result was amazing I recovered all my stolen money back in hours I was so happy as I never believe I could get my money back. Thanks to PROCYBERHACKSRECOVERY via gMail. Com you restore my happiness as I could see my funds in my wallet. Thank you.
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This site is very poor and won’t pay
I’ve never experienced anything like this in my entire life. A crypto exchange that has no money.
They do promotions advertising sign up bonus for new user.
What they don’t say is it’s limited to 100 customers and they won’t make an announcement when the spots have been filled.
They run promotions that have expired for weeks and customers receive no bonus.
Some would that call a scam.
This is not a legitimate crypto exchange like kraken or others
They do promotions advertising sign up bonus for new user.
What they don’t say is it’s limited to 100 customers and they won’t make an announcement when the spots have been filled.
They run promotions that have expired for weeks and customers receive no bonus.
Some would that call a scam.
This is not a legitimate crypto exchange like kraken or others
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Withdrawal options not still available after 3 constant updates
Withdrawal options not still available after 3 constant updates, this is starting to look like a fraudulent app holding on to peoples money for no exact reason
WARNING DO NOT USE! SCAM
They charge a 3% fee which is 3x+ higher than anywhere else and they will restrict your account for no reason and give no explanation and you won’t be able to move your crypto to your wallet they are SCAMMERS BEWARE. They forced me to sell my bitcoin and transfer cash via ACH and said “they don’t have to give a reason” DANGER they say what they’re doing is “legal” but they’re using the law to ROB PEOPLE. Bitcoin is up $1500 since they forced me to sell and they are still holding my money hostage, the transfer to my bank has been pending for 24 hours with no explanation. I threatened to report them to Apple and the money went through shortly after but I would look for any other option to buy crypto if you can.
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Response from developer
Fees vary depending on the payment method used and are displayed before you confirm a transaction. An overview of our fees is available at cex.io/limits-commissions. If you have questions about a specific charge, our support team can help via chat on our website — https://support.cex.io.
Withdrawal options not available
I can’t find withdrawal listings for either crypto currency
Fees too high
They charge a 3% fee to buy bitcoin and there’s no warning about it before you buy. 3% is a massive fee almost no one charges that much.
Don’t use
This app holds your crypto a minimum of 5 days. Then when you go to transfer it, they hold it 2 more days. Don’t waste your time
High Fees, Misleading Promotions
This app is not worth using. I’ve tried many crypto apps, and this app has some of the highest fees I’ve ever seen. On top of that, they have very misleading referral offers. They bury language in their T&Cs that invalidates what’s posted in bold language. Really shady company, would not recommend.
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The app performance has drastically reduced and that turning off
